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ModifyHealth Reviews 390

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 295 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that representatives are kind, knowledgeable, and responsive, often going above and beyond to resolve issues. Many appreciate the convenience of delivered meals, finding them delicious, flavorful, and helpful for managing specific dietary needs like low FODMAP or IBS, with some even reporting improved digestive health. The variety of meal choices, ease of ordering, and timely, well-packaged deliveries are also frequently praised. However, some customers were dissatisfied with aspects of the product and delivery. Several reviewers mentioned that some meals, particularly chicken and fish, were dry or had inconsistent portion sizes, especially regarding protein. Issues with packaging were also noted, with some finding the plastic film difficult to remove and the ice packs messy or hard to dispose of. A few people also experienced delays or unpredictability in delivery times, and some felt the meals lacked flavor or had overcooked vegetables.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the meals for being tasty,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the food as delicious, fresh, and... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the promptness, good... See more

Order

Clients share ambiguous opinions on order. Many customers report issues such as receiving incorrect orders,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a solid meal service. I hate cooking, but I needed to be on the low FODMAP diet, and these meals were really helpful. Even though the worst of my symptoms, I could always reach for these meals... See more

Company replied

Rated 4 out of 5 stars

The portions are perfect for dinner. And the food is excellent. Lots of flavor. Satisfying & loads of nutritional pluses. And I am pleasantly surprised in the variety. I don't think I've had the... See more

Company replied

Rated 4 out of 5 stars

I was on a low FODMAP diet this past summer and the modify health meals were invaluable to give me a quick meal option. There were many meals I enjoyed, the herbed chicken with wild rice & green bean... See more

Company replied

Rated 4 out of 5 stars

I found the convenience after surgery to be 5 stars for a specialized diet. The seasonings set them notches above others. Disappointing are the vegetables which I am sure is difficult are to maintain... See more

Company replied


Company details

  1. Fitness and nutrition
  2. Food Manufacturer
  3. Food producer
  4. Meal Delivery
  5. Online Food Ordering Service

About ModifyHealth

Written by the company

ModifyHealth changes lives by making food as medicine simple and sustainable. Our turnkey programs improve outcomes and cost for chronic conditions such as diabetes, heart disease, kidney disease, irritable bowel syndrome (IBS), and related GI issues where dietary management is a recommended treatment.

Along with home-delivered meals, ModifyHealth provides dietitian coaching & support and remote patient monitoring to ensure sustained benefits. We partner with providers, payors, employers, and patients to make adopting healthier diets and lifestyles a reality.


Contact info

4.0

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you have SIBO: This is the only prepared food company…

This is the only prepared food company I know of that has specially designed menus for low fodmaps people and I know you’re out there. There are many choices as well.
These are my “safe” meals and I use them for lunches and early dinners if going out to potlucks and the like and my tummy is happy.

16 November 2025
Rated 1 out of 5 stars

I did not want to order from the…same menu as before

I did not want to order from the healthy heart menu again. I wanted to try something different. Because the menu seems pretty much the same. I found the only way I could do that was to start a new subscription to try a different menu. I ordered from the new menu by starting a new subscription. I never completed the order on the healthy heart and yet I find out the healthy heart and the other menu are both being sent on Friday. There should be a way where people can try from all other menus. You should not have to order 12 box meals if you only want six. There's no help menu there are no instructions it's very confusing. So now I have too many items at six of which I really did not want because they're the same thing that I've already had.

11 November 2025
Rated 1 out of 5 stars

Delivery Service Needs Improvement

We had food delivered three times. Two times we received the message it was sent on Wednesday. However, when we received it on Monday, the ice packs were melted and the food was warm. The one time it arrived cold, was when I called and complained and customer service expedited the food.

10 November 2025
Rated 5 out of 5 stars

The food is fast and tasty!

The food is fast and tasty which is a winning combination for me! Easy to order, always on time. So far, so good!

11 November 2025
Unprompted review
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Reply from ModifyHealth

Tony,
There's nothing we love to hear more than we've done a great job! Thank you for taking the time to leave a review for us and provide some great feedback on what we're getting right.

Rated 5 out of 5 stars

ModifyHealth has the best meals

The meal choices are excellent, a wide variety of beef, chicken or fish. The delivery is always timely and packed well, the packaging is 100% recyclable. The meals are easy to heat and taste delicious. We wholeheartedly recommend ModifyHealth for prepared, healthy meals.

4 November 2025
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Reply from ModifyHealth

Richard,
You flatter us! Thank you so much for such a fantastic review and for being the best part of us. We're always here to assist if ever there is anything we can do.

Rated 4 out of 5 stars

Food Is OK, Not A Lot of Quantity Supplied In Meals

Food is ok but not much food comes in a container. There is not a lot of variety, seems like 85% of meal choices are something with chicken. We really don't care for the Mahi Mahi dinners. Shrimp dinners are good but again, not much in quantity provided.

4 November 2025
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Reply from ModifyHealth

Sheri,
We appreciate you taking the time to leave us a great review with some solid feedback. All of our meals are weighed out for individual portion sizes to provide the healthiest and, of course, most delicious meals we can!

Rated 4 out of 5 stars

Shipping and handling is fantastic

Shipping and handling is fantastic. Foods are packaged very well and easy to heat and eat. The food is tasty and well seasoned and there are lots of gluten free options to choose from. Some of the packages have been a bit inconsistent with the portion size of protein.

4 November 2025
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Reply from ModifyHealth

David,
We most certainly strive for an amazing experience from ordering and fulfillment down to delivery and consumption, so we love to hear that it's all working out! Feedback helps us to continue growing and improving for our wonderful customers so we thank you for taking the time to leave a review with good information on plusses and areas of improvement. We hope to keep serving you for a long time to come!

Rated 4 out of 5 stars

Great for anyone in a low FODMAP diet

I was on a low FODMAP diet this past summer and the modify health meals were invaluable to give me a quick meal option. There were many meals I enjoyed, the herbed chicken with wild rice & green beans was my favorite.
My meals always arrived cold but the Nordic ice packs are hard to dispose of because they are heavy and can be messy when they break open. I also needed to be dairy free while on the diet and was disappointed that so many meals had dairy in them.

15 July 2025
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Reply from ModifyHealth

Sarah,
We're also big fans of the Herbed Chicken with Wild Rice meal - excellent choice! It's always awesome to hear we're able to come in clutch and support you through what can otherwise be a very difficult diet/lifestyle. Thank you so much for taking the time to leave us a review with great information and solid feedback. Keep an eye out if you ever need us again, as we're looking to add some new meals and revamp our menu soon - hopefully we can get you some great new dairy free options. Be well!

Rated 5 out of 5 stars

Fodmap safe

Fodmap safe, delicious meals that always arrive on time.

3 November 2025
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Reply from ModifyHealth

Logan,
We greatly appreciate you taking the time to leave us a review!! It's our absolute pleasure to be able to serve you.

Rated 5 out of 5 stars

Good product

2 November 2025
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Reply from ModifyHealth

Bill,

Thank you so much for leaving us a review! We definitely agree and we're glad we have the opportunity to serve you. Be well!

Rated 5 out of 5 stars

I like your website

I like your website. It makes ordering easy. The meals arrive in great shape and most importantly, taste great and I feel confident that they are a healthy choice for me! Thank you, you've made my life so much easier!

29 October 2025
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Reply from ModifyHealth

Elizabeth,

Thank YOU for taking the time to leave us an honest and quite amazing review. We're grateful we have the opportunity to help you live a more convenient, healthier, and of course, delicious life!

Rated 5 out of 5 stars

Meals are delicious and packaged and…

Meals are delicious and packaged and delivered promptly

28 October 2025
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Reply from ModifyHealth

Dennis,

We can't thank you enough for the kind words and for taking the time to leave us a review. We definitely agree the meals are delicious, but that might be a little partial... If ever we can assist please don't hesitate to let us know!

Rated 5 out of 5 stars

Victoria is Amazing

Victoria is Amazing. She is very helpful and extremely knowledgeable. Highly recommend

27 October 2025
Unprompted review
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Reply from ModifyHealth

Trey,

Though we may be a bit biased, we could not agree more! Victoria is the embodiment of what we strive for in customer care and we're exceptionally grateful to have her on our awesome team! Thank you so much for taking the time to leave us such a great review and doting on her for a minute.

Rated 5 out of 5 stars

Best customer care

I had such a great experience with Modify Health! Victoria was so polite and incredibly helpful — she took the time to answer all of my questions about the Low FODMAP diet and made sure I understood everything clearly. It’s rare to find customer service this kind and knowledgeable, she really provided best customer service. Thanks to her, I feel much more confident about starting my plan!

27 October 2025
Unprompted review
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Reply from ModifyHealth

Blake,

There is nothing we love to hear more than praise and thanks for our amazing team! Victoria is truly a blessing and we're so glad to hear that she was able to assist you - but it's really no surprise as she is one of the best! Please never hesitate to let us know if we can help in any way and feel free to request Victoria - she'll be more than happy to help!

Rated 5 out of 5 stars

Victoria was so nice and helpful

Victoria was so nice and helpful. She was informative and made the experience better.
Thank you Victoria.

27 October 2025
Unprompted review
ModifyHealth logo

Reply from ModifyHealth

Jourdan,

We must agree - Victoria is amazing! We couldn't be more grateful to have such a gem on our awesome team helping our incredible customers that make up ModifyHealth. If ever we can help, please don't hesitate to let us know - and feel free to ask for Victoria - she'll be more than happy to assist. Thank you for taking the time to leave such wonderful praise so we can celebrate her.

Rated 5 out of 5 stars

Timely deliveries with updates

Timely deliveries with updates. Packaged properly

21 October 2025
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Reply from ModifyHealth

Stephen,

We love to hear that everything has been going well for you. Please never hesitate to let us know if ever we can assist. Thank you for leaving us a great review with some good points from your experience!

Rated 4 out of 5 stars

I like that it saves me from thinking…

I like that it saves me from thinking about what to eat that is low in Fodmaps. I enjoy the food recipes all agree with my picky palate! One down side is that the food packages arrive frozen. Another downside is that the food packages are very hard to open by hand. I usually cut them plastic wrap open with kitchen shears. But it’s a bit messy. I often get food sauces on my hands.

21 October 2025
ModifyHealth logo

Reply from ModifyHealth

Gustavo,
I appreciate you taking the time to leave us a review with some honest and helpful feedback. Rest assured, you and many like you, have been heard and we are working very hard to find a suitable resolution to the packaging that will continue to preserve the integrity and tastiness of our food while in transit and then in your refrigerator or freezer! We do always recommend a good pair of scissors or a sharp knife so you're on the right track for now. Keep an eye out for that new packaging and thank you again for being such a wonderful part of our family!

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