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Modish Furnishing Reviews 

339
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the exceptional build and design of the furniture, noting that products look even better in person. Consumers are also thrilled with the prompt delivery service, often receiving their orders well ahead of schedule. Furthermore, buyers appreciate the dedicated customer support team for handling inquiries and resolving minor glitches professionally. However, some customers also noted occasional issues with damaged items upon delivery or unexpected challenges during the assembly process. A few reviewers felt disappointed when products arrived with minor defects or missing parts, though support teams typically addressed these matters promptly.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, describing items as stunning, sturdy,... See more

Delivery service

Clients share satisfaction with the delivery service, frequently praising quick shipping times, polite... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the sturdy build, great... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being helpful,... See more

Service

Consumers find service to be positive, highlighting exceptionally quick response times and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an exceptional experience. Ian at Modish has been extremely helpful answering any queries I had promptly which helped me make my decision to purchase an excellent piece of gar... See more

Company replied

Rated 5 out of 5 stars

The bar stools are stunning looking. They are firm, strong and are excellent quality. They have studs at the bottom, so no scraping against the floor. Perfect look for our new kitchen. Easy to assembl... See more

Company replied

Rated 5 out of 5 stars

Purchased a Maddison Cream velvet ottoman storage bed from Modish. Great company to deal with, they answered my queries very promptly and I placed my order which arrived within a week! Well packaged... See more

Company replied

Rated 5 out of 5 stars

We recently purchased some garden furniture and are really pleased with it. It arrived promptly and, although there were quite a few parts, the instructions were clear and it was straightforward t... See more

Company replied


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Garden Furniture Shop
  5. Living room shop
  6. Outdoor furniture shop

Written by the company

Modish Furnishing sells design-led furniture at competitive prices. We are a family-run, independent brand and supply homes across the UK. With offices based in Glasgow, our small in-house buying team hand-pick products from the world’s most renowned manufacturers, to ensure your home is getting the best quality, on-trend pieces at competitive prices.

Manufacturer's Guarantee

1-Year Product Guarantee

All non-made-to-order products purchased from Modish Furnishing include a 1-year manufacturer’s guarantee from the date of delivery. This guarantee covers the repair or replacement of defective items or parts that arise due to manufacturing faults, subject to the manufacturer’s terms and conditions. During this period, if an item or component fails under normal use, we will arrange for the appropriate replacement or remedy free of charge. To make a claim, please retain your proof of purchase and contact our customer service team with details of the issue so we can assist you promptly. This guarantee is in addition to your statutory rights under UK consumer law.

Contact info

Modish Furnishing

Curated modern furniture, crafted for style & Aesthetic

4.8

Excellent

TrustScore 5 out of 5

339 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(339)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

2 bar stools faulty

2 bar stools arrived. Well packaged, was impressed until we started to put them together. The base of the stools have nut and bolt holes to fix the seat cushions to it however the holes are in the wrong place and therefore cannot secure the seat to the base. Also has a stain on one seat cushion. Emailed them and explained. They replied offering replacement parts or a full refund. I said replacements would be good but best to send out 2 new stools instead of parts. They then have not replied. I followed up with an email asking for a full refund and still no reply. Now seeking a refund through my bank.

16 June 2025
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Reply from Modish Furnishing

Dear Hollie

Thank you for your feedback, and please accept our sincerest apologies for the experience you’ve had.

We’re truly sorry to hear about the issues with your bar stools and, more importantly, the delay in our response after your request for a full refund. We want to assure you—and anyone reading this—that we are absolutely not a company that leaves customers waiting or ignored. Providing reliable service and swift resolutions is at the heart of how we operate.

Unfortunately, due to a temporary system update to our customer service software, your final email requesting a refund did not show up in our CRM as it should have. This was completely outside of our control and not something we took lightly. The moment your email came through after the update was complete, we processed a full refund immediately—no questions asked.

There is no need to go through your bank or initiate a chargeback, as the refund has already been applied on our end. Please allow a few business days for it to reflect in your account, depending on your payment provider.

We’re genuinely sorry for both the product issue and the communication gap. While mistakes do happen, we take full responsibility for the inconvenience this caused and are already reviewing our internal processes to ensure this doesn’t happen again.

If there’s anything further we can do to restore your confidence in us, please don’t hesitate to reach out.

Warm regards,
The Modish Team


Rated 5 out of 5 stars

Exceptional service …

I ordered the Turin beige 5 seater outdoor sofa set. Delivery was prompt and after assembling the two chairs and table, I was unable to assemble the couch as two of the legs were dented.
I emailed Modish that day and the next morning they were back in touch requesting pictures of the damage. I sent these and 24 hours later a replacement couch was delivered with a pack of screws as there were 2 missing from the original package.
They asked me to put the faulty couch in the box which the replacement came in and they will collect it.
Just exceptional service.
I would highly recommend this company and also the beautiful, high quality Turin outdoor lounge set.
5 stars from me.

25 June 2025
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Reply from Modish Furnishing

Thank you so much for your kind and thoughtful review! We're thrilled to hear that you're enjoying your new Turin outdoor sofa set and that our team was able to resolve the issue with the damaged parts quickly and efficiently.

We always strive to provide not only high-quality products but also a smooth and responsive service experience, so it's incredibly rewarding to hear that reflected in your feedback. Your recommendation means a lot to us, and we're glad the Turin set has found a happy home.

If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. Thank you again for choosing Modish!
The Modish Team

Rated 5 out of 5 stars

From order to delivery (and set up) was…

From order to delivery (and set up) was just 5 days! The sofa is true to description and is so lovely. We needed to add some “non slip” mats under the cushions but other than that the service was amazing with communication throughout.

23 June 2025
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Reply from Modish Furnishing

Thank you for your kind review! We're so glad to hear your sofa arrived quickly and that you're happy with the look and quality. We appreciate your feedback about the cushions – we've passed this on to our suppliers and will work on improving this in future stock. It's great to know you found the service and communication smooth throughout. Thanks again for choosing Modish!
The Modish Team

Rated 5 out of 5 stars

Love the stools

9 June 2025
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Reply from Modish Furnishing

Thank you! We're so glad to hear you love the stools. Enjoy, and thanks for choosing Modish!

Rated 5 out of 5 stars

Great to deal with.

The bar stools I ordered are perfect except for one small detail on the seat which Imran dealt with in a friendly efficient manner plus the carriers were 3 days late and a small refund for the trouble was deposited into my bank to compensate for the carrier delays. Thank you Modish we love our stylish stools and your brilliant service.

27 May 2025
Unprompted review
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Reply from Modish Furnishing

Thank you so much for your thoughtful review! We're delighted to hear that you love your new bar stools and that Imran was able to assist you promptly and professionally. We sincerely apologize again for the carrier delay, but we're glad we could make it right. Your kind words mean a lot to us – thank you for choosing Modish!
The Modish Team

Rated 5 out of 5 stars

Great service

Great service, my table arrived in time. Quality is amazing as in pictures.

22 May 2025
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Reply from Modish Furnishing

Thank you so much for your kind words! We're thrilled to hear that your table arrived on time and that you're happy with the quality. We appreciate your support and hope you enjoy your new piece for years to come!
The Modish Team

Rated 5 out of 5 stars

My full experience with this company…

My full experience with this company has been excellent. The delivery was only 4 days and the quality of the barstools are amazing exactly like the picture

28 May 2025
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Reply from Modish Furnishing

Thank you so much for your lovely review! We’re delighted to hear that your experience with us was excellent and that you’re loving the bar stools — especially that they arrived so quickly and lived up to the photos. Your kind words mean a lot, and we hope you enjoy your new pieces for many years to come!
The Modish Team

Rated 3 out of 5 stars

I like the furniture set but I don’t…

I like the furniture set but I don’t feel it’s worth the money, it looks average not the quality I hoped for but the size is good and fairly comfortable

26 May 2025
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Reply from Modish Furnishing

Hi Claire,

Thank you for sharing your honest feedback — we truly appreciate it. We're glad to hear that the size and comfort of the Garden Set met your expectations. We understand that the assembly requirement might have been an inconvenience, and we apologize for any frustration this caused. Your comments are invaluable as we continuously strive to improve our products and services.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out.

The Modish Team

Rated 5 out of 5 stars

Delivery was soon after the order was…

Delivery was soon after the order was placed, item is great. Delighted with it.

26 May 2025
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Reply from Modish Furnishing

Thank you so much for your lovely review! We’re thrilled to hear that you’re delighted with your purchase and that delivery was quick. It’s always a pleasure to know our customers are happy — we hope you enjoy your item.
The Modish Team

Rated 3 out of 5 stars

Beautiful bar stools but for the price…

Beautiful bar stools but for the price I would have like them to have been already assembled.

26 May 2025
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Reply from Modish Furnishing

Thank you for your feedback — we’re so pleased to hear you love the look of your new bar stools! We completely understand your thoughts on assembly, and we appreciate you sharing this with us. Your input helps us continue to improve both our products and service. If there's anything we can assist with in the future, please don't hesitate to reach out. We hope you enjoy your stools for many years to come!
The Modish Team

Rated 5 out of 5 stars

Excellent customer service with prompt…

Excellent customer service with prompt replies. I bought 6 dining chairs, 6 bar stools, 2 sofas, many cushions, ornaments and throws. Every item was of beautiful quality and delivered within the timescale. A little issue with the sofas, nothing major, however this was dealt with perfectly and I can’t fault them as a business. Will definitely purchase more items from this company again.

2 September 2024
Unprompted review
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Reply from Modish Furnishing

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear you're happy with your new pieces and that everything arrived on time and to your expectations. We're also glad we could promptly resolve the minor issue with the sofas — your satisfaction is always our top priority. It means the world to us that you'd choose to shop with us again, and we truly look forward to helping you with your next purchase. Thanks again for your trust and support!
The Modish Team

Rated 5 out of 5 stars

Very happy with my choice of furniture…

Very happy with my choice of furniture the dining chairs are absolutely beautiful, the delivery was quick and easy

13 May 2025
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Reply from Modish Furnishing

Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with your new dining chairs and that the delivery process went smoothly. It means a lot to us that you’re enjoying your furniture, and we truly appreciate your support. If you need anything in the future, we’re always here to help!
The Modish Team

Rated 5 out of 5 stars

Good service all around

Good service all around
Chairs beautiful

5 May 2025
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Reply from Modish Furnishing

Thank you for your kind words! We're so glad to hear you're happy with the service and that you love your new chairs. We appreciate your support and hope you enjoy them for years to come!
The Modish Team

Rated 4 out of 5 stars

Mia dining chairs

Absolutely love my new dining chairs from Modish Furnishing! So unique and elegant, had so many compliments already on them. Fast delivery and good communication from the company. Only complaint would be some of the fittings were more difficult to get in than others due to alignment issues.

Would definetely purchase from here again!

12 May 2025
Unprompted review
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Reply from Modish Furnishing

Thank you so much for your kind words and for choosing Modish Furnishing! We’re delighted to hear that you love your new dining chairs and that they've already received so many compliments—what a fantastic compliment to your style!

We’re also glad the delivery and communication met your expectations. We appreciate you pointing out the issue with the fittings; your feedback is really valuable and helps us improve. If there's anything we can do to assist or if you need further support, please don’t hesitate to reach out.
The Modish Team

Rated 5 out of 5 stars

Beautiful good quality item quick…

Beautiful good quality item quick deliver , looks fabulous . Legs a bit fiddly to put together with the instructions was more trial and error

28 April 2025
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Reply from Modish Furnishing

Thank you for your lovely feedback! We're so glad to hear you're happy with the quality and look of your item, and that delivery was quick. We appreciate your note about the assembly instructions—your input helps us improve the experience for future customers. We hope Thank you again for choosing us!
The Modish Team

Rated 4 out of 5 stars

6 seater Milan Beige lounge set

I was a bit wary buying online without seeing it “in the flesh” but Modish responded to my questions promptly prior to purchase.
Very pleased with the lounge set. I was worried the colour might not be the same as in the pictures but it’s exactly as shown. Looks really nice. Good value for the price, although some of the cushions are a bit misshapen and the soldering is a little crude. Cushions are very firm and supportive although ideally should have tabs/loops to attach them to the frame to stop them slipping around, in my opinion. I will likely stitch some on myself. Time will tell how durable and weather resistant it is, but overall very pleased with it.

22 April 2025
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Reply from Modish Furnishing

Thank you for taking the time to leave such a detailed review! We're really pleased to hear that you're happy with your lounge set and that the colour and style met your expectations. It’s great to know our team was able to support you during the buying process. We appreciate your honest feedback regarding the cushions and finishing touches—your suggestions are valuable and will certainly be taken on board as we continue to improve. We hope you enjoy your new set, and we’re here if you need anything in the future!
The Modish Team

Rated 5 out of 5 stars

lovely dining chairs

lovely dining chairs. despite a slight delivery issue it was still great customer service and was dealt with. Will be buying more furniture in the near future

22 April 2025
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Reply from Modish Furnishing

Thank you so much for your kind review! We're thrilled to hear you’re happy with your dining chairs and that our team was able to resolve the delivery issue to your satisfaction. We truly appreciate your patience and understanding. We look forward to helping you furnish more of your home in the near future!
The Modish Team

Rated 5 out of 5 stars

Arrived on time

Arrived on time, well packaged and easy to assemble. Was as expected from online photos, so far really pleased with the items (garden chairs)

16 April 2025
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Reply from Modish Furnishing

Thank you so much for your kind review! We're delighted to hear that your garden chairs arrived on time and matched your expectations from the photos. It's great to know the packaging and assembly were up to par too. We hope you continue to enjoy them—especially as the weather warms up!
The Modish Team

Rated 5 out of 5 stars

Great product

Great product. Arrived quickly. Delivery company fantastic. Easy to assemble and good quality. Very comfy to relax on

14 April 2025
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Reply from Modish Furnishing

Hi Joshua
Thank you so much for the great feedback! We're thrilled to hear you found the product easy to assemble, high quality, and super comfy. 😊 Big thanks for shouting out the delivery company too—glad it all went smoothly!
The Modish Team

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