They are very easy to work with, I really enjoy how they are fast to reach if you have any questions at all! Payment options are easy to understand and very fair! I recommend mogo to all my friends... See more
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See what reviewers are saying
Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her. Also it s excellent experience chating wit... See more
Company replied
Worst leadership, they treat you as if you are a robot. No respect or consideration for anyone but themselves. No professionalism whatsoever. these two leaders: Karan, Linh they are the worst, the... See more
Company replied
I like that i can set up my own payments with out contacting someone. It may be high interest, and their payments are only interest, but that works for me. I like this because it allows me to borrow w... See more
Company replied
Company details
Written by the company
Mogo is a Canadian fintech consumer financial services company. We currently offer a line of credit product and a mortgage product. We only operate in Canada, please make sure you are leaving a review for the correct Mogo. We only offer services to Canadian customers in Canada.
Contact info
PO Box 2419 Station Main, R3C 4A7, Winnipeg, Canada
- 1-800-980-6646
- MogoCares@Mogo.ca
- mogo.ca
You should know
4.5
Excellent
843 reviews
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
Charnel Fz who helped me online with the service was very friendly and the experience was enjoyable. Friendly chat and fast service and responses. Definitely 5 star experience overall
13 March 2026
Unprompted review
Reply from Mogo
Thanks so much for the awesome feedback, Scott! We’re really glad to hear that Charnel F made your experience so enjoyable with friendly and fast support. Providing quick responses and a smooth chat experience is exactly what we aim for when helping members with the MogoMini line of credit 😊 We appreciate the 5 star love and are always here if you need anything.
Karen L
Karen L
Was were polite and sweet representative
Very helpful explain everything properly
11 March 2026
Unprompted review
Reply from Mogo
Big thanks for the kind words, Mohammad! We’re happy to hear that Karen L was polite, helpful, and took the time to explain everything properly. That level of care and clarity is exactly what we strive for with the MogoMini line of credit ⭐ Don’t hesitate to get in touch if you ever need support, we’re always happy to help.
Reply from Mogo
Big thanks for sharing this! We’re glad to know you found everything helpful and had a great experience with our customer service team. Creating an easy and supportive journey with the MogoMini line of credit is what we’re all about ⭐ Don’t hesitate to reach out if you ever have questions or need assistance.
My experience was good
My experience was good.
Surendra helped me understand everything real easy.
9 March 2026
Unprompted review
Reply from Mogo
We appreciate you taking the time to leave this feedback, Alvin! It’s great to hear that Surendra helped make everything simple and easy to follow. We’re all about keeping the MogoMini line of credit straightforward and easy to understand, so this means a lot 🙌 Let us know if you ever need a hand with anything else along the way.
This is a wonderful service
This is a wonderful service, pleasant, confident and so easy to deal with.
6 March 2026
Unprompted review
Reply from Mogo
Thanks so much for the lovely feedback, Jacki! We’re thrilled to hear you found the experience pleasant, confident, and easy to navigate. That’s exactly the kind of experience we aim to deliver with the MogoMini line of credit every step of the way. It means a lot that it stood out to you 😊 Don’t hesitate to connect with us if you ever have questions down the road.
Prompt & Understanding Service
Khushi was very prompt and understanding about the circumstances of my application. I highly recommend their services! The process was as smooth as can be. Thanks a lot.
5 March 2026
Unprompted review
Reply from Mogo
We truly appreciate your thoughtful feedback, Cathy! It’s great to hear that Khushi made such a positive impact and helped guide you through the process with understanding and support. We’re all about keeping things simple and seamless when it comes to the MogoMini line of credit, so this is wonderful to hear 🙌 Feel free to reach out anytime if you need anything else.
Reply from Mogo
Thanks so much for the kind words, Troy! We’re really glad to hear you had a great experience with our customer service. Our team works hard to make sure everything around the MogoMini line of credit feels simple, clear, and supportive from start to finish. It means a lot that it stood out to you 😊 Feel free to reach out anytime if you need anything else.
Great Company
Contact was done promptly and professionally. Karen L, the representative was pleasant, informative and super friendly. I understood everything clearly, it was a pleasure dealing with her. This was my first experience with Mogo and I will definitely recommend your service to my friends and family. Great service!
4 March 2026
Unprompted review
Reply from Mogo
We really appreciate the amazing review, Lucy! It is fantastic to hear that your first experience with Mogo was smooth and that Karen L provided such pleasant, informative support. Our team works hard to make sure members feel confident and supported when exploring and managing their MogoMini line of credit. Thank you for taking the time to share your experience and for recommending us to others 🙌 If you ever have questions in the future, we will be here for you.
Fast and reliable
3 March 2026
Unprompted review
Reply from Mogo
Many thanks for the awesome review, Alex! We love hearing that your experience was fast and reliable. Providing a quick and dependable experience is a big part of what we strive for when members are using their MogoMini line of credit. Your feedback means a lot and helps motivate our team to keep delivering great service. Please feel welcome to reach out anytime if you need a hand. 🙂
My request seemed to go seamlessly
My request seemed to go seamlessly. The AI bot channelled me to the correct support agent who was able to help me.
2 March 2026
Unprompted review
Reply from Mogo
Really appreciate the feedback, Ben! It is great to hear that your request went seamlessly and that the Support Bot helped connect you with the right support agent. We work hard to make sure members can quickly get the assistance they need, whether it is about their account or their MogoMini line of credit. Thanks for taking the time to share your experience with us. If you ever have questions in the future, we will be happy to help.🙌
They really love to threaten to send…
They really love to threaten to send you to collections if you for miss one payment. First review was removed for being "harmful" the only harmful thing is to their rating. Beware that they love to threaten to call the amount due full, call everyone and even threaten to garnish/sue.
28 February 2026
Unprompted review
Reply from Mogo
Thank you for taking the time to share your feedback again Chris. We understand that communications related to missed payments can feel unsettling. When a payment is missed, our team sends reminders and information about the status of the line of credit. If the account remains past due, we will continue to reach out to help resolve outstanding balances and discuss possible options moving forward.
We previously invited you to contact our team so we could review your situation in more detail, but we have not yet heard from you. Because we cannot review account specific details from a public post, we encourage you to reach out to us directly so we can look into this further and provide more clarity. Please contact us at mogocares@mogo.ca and reference this review. Our team will be happy to assist further.
This company has been awesome and would…
This company has been awesome and would recommend them to anyone
26 February 2026
Unprompted review
Reply from Mogo
Many thanks for sharing this great review, Denise! It is wonderful to hear that your experience has been awesome and that you would recommend us to others. Providing a smooth and supportive experience is exactly what we aim for, especially when members are managing their MogoMini line of credit. Your feedback means a lot and motivates our team to keep doing our best. Please feel free to connect with us anytime you need assistance. 🙌
still unable to get my transaction…
I am still unable to get my transaction history from these people, even after weeks of emails. AI agents would be an upgrade from the people they have responding to requests. This is probably why they disabled their social media channels, because of all the shady practices around their crypto side.
25 February 2026
Unprompted review
Reply from Mogo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating and we would be glad to help look into this for you.
Because we take the privacy and security of our members seriously, we are not able to review or discuss account details through a public review. If you reach out to us directly, our team would be happy to take a closer look at your request and follow up with you. Please reach out to us at mogocares@mogo.ca and reference this review so our team can take a closer look. Our support team will be happy to review this with you and help however we can.
Thanks for your help and great support
Thanks for your help and great support. Top notch 😁
23 February 2026
Unprompted review
Reply from Mogo
We really appreciate the kind words, Daniel! Hearing that you received great support truly means a lot to our team. We aim to make every interaction smooth, helpful, and informative while members are using their MogoMini line of credit. Thank you for taking the time to leave this review and share your experience with us 🙌 If you ever need help down the road, we are always here for you.
They're all a bunch of LIARS.
They're all a bunch of liars ,they keep telling me I'm pre-,approved just to reject me every time. All they do is give you false hope and rejection then they try and sugar coat it with "thank you for your understanding " what a freaking joke. And they keep emailing me with pre-approvals that are fake miss leading and a HUGE waste of time. Don't waste your time with these liars. Move on .
23 February 2026
Unprompted review
Reply from Mogo
Thank you for sharing your feedback. We are sorry to hear that your recent applications weren't approved. Our pre-approval email notifications are intended to give an early indication of what you may qualify for, but they are not a guarantee of final approval. Once you go over our application process, additional checks such as identity verification and eligibility review are completed and in some cases the outcome may be different.
We would be happy to review the messages you received and take a closer look at your application. Because we are unable to identify accounts through a public review, please reach out to us at mogocares@mogo.ca and include the email address used on your application along with any additional details you would like us to review. Our team will be happy to assist.
Once I was able to connect to a live…
Once I was able to connect to a live person, service was great.
Very difficult to actually connect to live person, though!
17 February 2026
Unprompted review
Reply from Mogo
Really appreciate your feedback, Christine! It is great to hear the support was excellent once you reached a team member. We want every interaction to feel helpful and straightforward, especially when members have questions about their account or their MogoMini line of credit. We also want to share that our chat starts with a support bot to quickly guide you, and you can select the option to talk to a real person at any time during the conversation. We will keep working to make that transition even smoother. If you ever need assistance again, our team will be happy to help.😊
Very straight forward
Very straight forward. Very efficient service. The chat ai escalated me to a real person right away. The service rep was able to help me and the whole process took less than 4 minutes.
20 February 2026
Unprompted review
Reply from Mogo
Thanks so much for sharing this, Greg! We are really glad to hear that your experience felt straightforward and efficient. It is great to know the chat quickly connected you with a real person and that our service rep was able to help resolve everything in just a few minutes. Making the process simple and fast is exactly what we aim for when members are accessing their MogoMini line of credit. If you ever have questions or need support again, our team will be happy to help. 🙂
Very easy and effecient way of doing…
Very easy and effecient way of doing business. The agent was thorough and clear throughout the chat.
18 February 2026
Unprompted review
Reply from Mogo
Many thanks for the thoughtful review, Paul! We are happy to hear that your experience was smooth and efficient, and that the agent was clear and thorough throughout the conversation. Our goal is to make every interaction straightforward and supportive while helping members get the most out of their MogoMini line of credit. Your feedback means a lot to our team 🙂 Please feel welcome to reach out anytime if you ever need support.
Helpful and informative
13 February 2026
Unprompted review
Reply from Mogo
Thanks so much for sharing this, Lori! We are really glad to hear that you found the experience helpful and informative. Our goal is to make things clear and easy to understand so members feel confident when using the MogoMini line of credit. It means a lot that you took a moment to leave this feedback and let us know how things went 🙂 If you ever have questions or need assistance, our team will be happy to help.
Reply from Mogo
We really appreciate the great feedback! It is awesome to hear that our team came across as friendly and helpful. We work hard to make every interaction smooth and welcoming while helping members get the most out of their MogoMini line of credit. Thanks for taking a moment to leave a review and share your experience with us. If you ever have questions down the road, our team will be happy to assist. 😊
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