MOL Learn Reviews 129

Really quick response from Ian at the Helpdesk and problem solved! Many thanks

Not an enjoyable experience.
Had several issues throughout the course, including being dismissed and told I was wrong when discussing feedback models, having an assessment referred but the assessor admitting that the feedback provided isn't clear (had to request a call). Greeted with what could be deemed as a racist remark when on a call with an assessor to discuss my assessment. Having to chase several assessment results that went well beyond the 4 week review mark, but was only granted 7 days leeway if an extension was required. Among other things which I don't feel are appropriate for a professional qualification provider. One of the webinars was that bad, dull and the assessor talking at you for 90 minute. The only positives how Helpful Kyle from Programme support was, responsive to me chasing my assessments and helping in any questions.

I am studying with MOL Learn and I had some issues with access due to safety concerns having to change my contact details with immediate effect. I finally made myself ( Medicated ADHD/Autistic) give MOL a call today to sort it, I was concerned they wouldn't let me initially. However, I spoke to Emma in customer care today who was fabulous, she listened, heard, advised, helped and acted efficiently. As someone who is very neurodivergent this really goes far, no over complicating things, just straight to issue and solution. Thanks Emma, you're a credit to the team :) People are always quick to complain and the humans who naturally give a good service because of their nature mostly get overlooked, please don't overlook Emma :D

Great experience with MOL. The enrolment process was smooth and clear, and the support was excellent. Ellen was very helpful and professional throughout. Highly recommended.

Ian was very responsive and resolved the issue immediately!

I had a problem with logging in to my account but I received immediate help and action by Ian. Great service, proactive and professional. Thank you Ian!

I have just started a CMI L3 qualification with MOL, Molly Wilson-Wareing was very helpful in assisting with clarification on course structure and submission requirements.

I am on the last module of my apprenticeship, however I had not received any communication about whether the module was live therefore I called the helpline and spoke to Molly who was really helpful and re-assuring. Molly even followed my query up via email which I was grateful for. Thank you Molly.
Merry Christmas.

I had some personal issues which meant i wasn't able to complete a couple of my assignments in time- Kyle was excellent and reassuring - discussing the extension request process and sorting these for me - she really took the pressure off, being kind & professional!

Ellen has been super helpful throughout my enquiry process, even though it has taken many months for me to confirm and submit my application for the course. Ellen has answered all my questions quickly and has done regular check-ins and even recommended another route through a sister company, should I not be able to secure the full funding for the course from my employer. I can't rate highly enough.

The qualification seems legitimate and the onboarding staff are competent. However once you are enrolled it becomes seemingly impossible to get in touch with the finance team or program support. You get sent from person to person and if they pick up the phone at all, the call gets dropped by the second or third person you'll inevitably be transformed to. Communication is even worse and more frustratingly vague via email. Honestly like pulling teeth trying to get anything set up or resolved.

I just completed my CIPD level 3. I had quite a tough time because of work so I had to extend my assessments submission sometimes. Tara Camfield and the MOL Learn team were very helpful, they were very patient with me and encouraged me till I was able to submit my last assignment. I am indeed very grateful to Tara and team. Thank you so much.

Ellen was excellent in her product knowledge… answered all my questions in very detailed manner. Very easy to get hold of. Knows what she’s doing

I have completed both the L3 Cert and the L5 Diploma in Leadership & Management with MOL, and the service was superb throughout my two years.

Whenever I needed an extension with deadlines due to external factors, they were very accommodating and Kyle Lawton in particular was very helpful with regard to this.

Emma from MOL is really helpful and gives clear guidance. She is great!

I have had a great experience enrolling my colleague onto CIPD course, Ellen Howard has been super helpful and efficient and made the whole process painless, she has explained everything what needs to be done and completed and always quick to respond.
I would highly recommend MOL ( Ellen)

I had some trouble getting into my MOL Learn account and spoke to Ian for help. He was incredibly resilient and even moreso, patient! After many back and forths, we got me in. What a fabulous first impression of MOL’s Support.

Really simple enrolment process, and Ellen Howard was extremely helpful at answering questions and did so quickly.

I am starting my Level 5 with MOL after completing my Level 3 2 years ago. During my level 3, the support was amazing, especially for my learning style and home life demands. Ellen was really clear and it was a smooth and quick enrolment process for my Level 5.

I’ve had some personal challenges recently that made it really difficult to focus on my studies. I called MOL for support, and while I’ve always had great experiences with the team, Emma completely exceeded my expectations. She was so lovely, kind, empathetic, and professional — qualities that can be hard to balance, but she managed them effortlessly. She gave me so much confidence and motivation to keep going with my studies, which means a lot considering I was close to giving up. Emma, you’re amazing — the team is very lucky to have you!