Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my dec... See more
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Company details
- #46 of 126 best companies in Educational institution
Written by the company
MOL is an established learning and development provider with nearly 40 years’ experience of designing and delivering professional qualifications.
Contact info
Openshaw Campus, Ashton Old Rd, M11 2WH, Manchester, United Kingdom
- 0333 331 5271
- enquiries@mollearn.com
- mollearn.com
Replied to 66% of negative reviews
Typically replies within 24 hours
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A great on boarding experience
A great on boarding experience. I was assisted by Ellen who was extremely friendly, knowledgeable and really explained the course content well. Over-all a very positive experience,

Reply from MOL Learn
I felt in good hands from the very…
I felt in good hands from the very beginning, Ellen answered all my questions and doubts and made the enrollment process very convenient for me. Looking forward to the next months, thanks a lot :)

Reply from MOL Learn
I had an excellent experience with Mol…
I had an excellent experience with Mol Learn! The entire process was smooth, and their team was incredibly easy to communicate with. They responded quickly to my emails and phone calls, making everything effortless. A special thanks to Ryan for his clear explanations and guidance—he made the whole process easy to understand and move forward with confidence. I highly recommend Mol Learn for their professionalism and outstanding customer service!

Reply from MOL Learn
Ellen was great in getting me enrolled…
Ellen was great in getting me enrolled so fast. Everything was set up quickly.
Efficient set up and detail
Thanks to Ellen Howard the set up process was efficient and she answered all of my questions prior to ensure this was right for me.
Easy & supportive
So far been supported by Ellen who has made the process easy and enjoyable as every query has been answered promptly with easy to follow information on the next steps when signing up. Highly recommend!

Reply from MOL Learn
Great experience so far
Great experience so far. I've recently moved to MOL part way through a qualification having been let down by a face to face provider. The on boarding process was really smooth and I have been able to carry over my grades from modules already completed without having to start the qualification again. I was nervous about switching because i do prefer face to face, but Ellen was really helpful and knowledgeable, she held my hand through the whole process. The VLE is clear and easy to follow and there is help from tutors available when needed

Reply from MOL Learn
5 Star Experience for the journey from…
5 Star Experience for the journey from initial enquiry to purchasing a course.
This process was led by Ellen who is extremely patient, knowledgable and available to support.
I recently had problems logging in and Ellen was quick to respond and resolve.
This fills me with confidence for when I start my course in March.

Reply from MOL Learn
I cannot recommend MOL enough!
I cannot recommend MOL enough!
My tutor Jess was incredible, nothing was to much trouble for her and I felt so supported throughout my studies.
I started my Level 6 Diploma in Conveyancing Law and Practice when my daughter was just 2 years old, I had a lot to juggle so any course would need to fit around that. Thankfully this course did and I am now a CLC Licensed Conveyancer - Thank you MOL !!!

Reply from MOL Learn
I called today requiring help…
I called today requiring help registering my course with CIPD and asking to switch to on demand. I spoke with Ellen who was very friendly, patient and attentive. Ellen’s directions of what I needed to do were extremely clear and so I felt confident she could help with my second query. She explained she would instantly switch my course and everything I needed to know. She called me back to confirm my course was switched, checking I was okay with an assignment I’d already registered to and told me she had removed all the Level 5 course content I no longer required so It was clear for me. Following this Ellen sent me an email to confirm everything in writing. Ellen went above and beyond to help me, she is a rare gem and an asset to your business. I had no difficulty, it was stress free and I felt happy coming away with my queries resolved quickly. Thanks Ellen, you make a massive difference to people x
Great support for worries/concerns!
Ellen Howard is a real credit to MOL. Sh takes a pro-active and emphatic approach, and my concerns/queries have always been met with understanding and reassurance. She has been incredibly helpful and very supportive during my study. So thank you Ellen!
They gave clear and timely responses.
The customer service was excellent
The customer service was excellent. I spoke with Ellen about the need to defer some elements of my programme of study, and she couldn't have been more helpful and informative. I certainly couldn't ask for more.
CIPD Level 5 People Management
I studied for the CIPD Level 5 People Management qualification from September 2022 to October 2023. The tutors were very supportive regarding any assessment queries I had and it was overall a very good experience with the MOL. Special thanks to Andy and Keri for their support throughout my qualification!
Ellen was very helpful and support
Ellen was very helpful and support. Answered all my questions thoroughly and provided advice. I would highly recommend this provider.
Very helpful and supportive tutors and…
Overall MOL have very helpful and supportive office support and tutors. The new version of their learning system is very intuitive and helps the learning process for my CIPD. Thanks to Ellen who always efficiently helps with any questions regarding my course.
Level 5 CIPD - People Management
I chose to learn my CIPD Level 5 via the online webinars combined with self paced learning between August 22 - 23. This structured yet still flexible approach made my studies a enjoyable experience. The tutors have years of invaluable knowledge and although marking might be tough, its very fair and feedback is always provided to help you improve.
In addition, the support i received from Ellen Howard in the learner support team was excellent! Ellen responded to any adjustment requests i made promptly and helped me work though any options i had when i needed the extra support - thanks Ellen.
All of the above has led to me passing my level 5 and feeling very proud. I would defiantly recommend MOL if you are thinking of furthering your studies in HR.
Super Helpful!
Ellen Howard and John Shaw were both super helpfull and professional. Taking the time to clearly explain what was going to happen and ensure I was aware of the next steps.
Ellen called back and rsponded to my emails in a prompt manner and ensured she did what she said she would.
Thank you to both.
User friendly website and excellent customer service.
The website was very user friendly, the information it provided helped me make a decision on what course was right for me. The response from my query was answered very quickly and Cassius was very knowledgeable and helpful.
Documents were sent and I was able to secure my application in a matter of days. Looking forward to starting my course.
Lovely and quick enrolment process
Super quick service when enrolling on CIPD level 3 course, and really kind staff. Hope that service throughout my course continues as the enrolment process has.

Reply from MOL Learn
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