MOL Learn Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often impressed by quick response times. However, some people were dissatisfied with the user experience, mentioning difficulties with account access and a lack of communication or support after initial sign-up. A few other people also felt that the study materials or webinars were uninspiring, and some experienced slow responses to login issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response times, with many customers praising the prompt and efficient... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers express satisfaction with the course content,... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my dec... See more

Rated 5 out of 5 stars

I am on the last module of my apprenticeship, however I had not received any communication about whether the module was live therefore I called the helpline and spoke to Molly who was really helpful... See more

Rated 5 out of 5 stars

I've studied through MOL before, and found them to be helpful, and efficient. Ellen Howard, Qualifications Advisor, has been great and answered all manner of queries. I'm thoroughly looking forward to... See more

Company replied

Rated 5 out of 5 stars

Ellen has been super helpful throughout my enquiry process, even though it has taken many months for me to confirm and submit my application for the course. Ellen has answered all my questions quickly... See more


Company details

  1. #46 of 126 best companies in Educational institution

Written by the company

MOL is an established learning and development provider with nearly 40 years’ experience of designing and delivering professional qualifications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A great on boarding experience

A great on boarding experience. I was assisted by Ellen who was extremely friendly, knowledgeable and really explained the course content well. Over-all a very positive experience,

5 March 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks for taking the time to leave a review; we're glad you had such a great experience. We'll be sure to pass your words onto Ellen!

Rated 5 out of 5 stars

I felt in good hands from the very…

I felt in good hands from the very beginning, Ellen answered all my questions and doubts and made the enrollment process very convenient for me. Looking forward to the next months, thanks a lot :)

21 February 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Kunde, thanks for taking the time to give feedback - we'll be sure to pass this on to Ellen! Good luck with your qualification!

Rated 5 out of 5 stars

I had an excellent experience with Mol…

I had an excellent experience with Mol Learn! The entire process was smooth, and their team was incredibly easy to communicate with. They responded quickly to my emails and phone calls, making everything effortless. A special thanks to Ryan for his clear explanations and guidance—he made the whole process easy to understand and move forward with confidence. I highly recommend Mol Learn for their professionalism and outstanding customer service!

30 January 2025
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Reply from MOL Learn

Hi Seyda, this is great to hear, we're really glad you had an excellent experience with us! Thank you for taking the time to share this.

Rated 5 out of 5 stars

Easy & supportive

So far been supported by Ellen who has made the process easy and enjoyable as every query has been answered promptly with easy to follow information on the next steps when signing up. Highly recommend!

21 January 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thank you for your kind words, Amelie. We wish you all the success on your course.

Rated 5 out of 5 stars

Great experience so far

Great experience so far. I've recently moved to MOL part way through a qualification having been let down by a face to face provider. The on boarding process was really smooth and I have been able to carry over my grades from modules already completed without having to start the qualification again. I was nervous about switching because i do prefer face to face, but Ellen was really helpful and knowledgeable, she held my hand through the whole process. The VLE is clear and easy to follow and there is help from tutors available when needed

6 January 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thank you for your review, Rachel. We're glad to hear you've found switching over to be quite a smooth process. All the best in finishing your course.

Rated 5 out of 5 stars

5 Star Experience for the journey from…

5 Star Experience for the journey from initial enquiry to purchasing a course.

This process was led by Ellen who is extremely patient, knowledgable and available to support.

I recently had problems logging in and Ellen was quick to respond and resolve.

This fills me with confidence for when I start my course in March.

6 January 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thank you for your review. We wish you all the success in your course when you start in March.

Rated 5 out of 5 stars

I cannot recommend MOL enough!

I cannot recommend MOL enough!
My tutor Jess was incredible, nothing was to much trouble for her and I felt so supported throughout my studies.
I started my Level 6 Diploma in Conveyancing Law and Practice when my daughter was just 2 years old, I had a lot to juggle so any course would need to fit around that. Thankfully this course did and I am now a CLC Licensed Conveyancer - Thank you MOL !!!

31 August 2024
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Megan,

Thank you for providing such positive feedback on your time studying with us. We're so happy to have played a role in helping you progress in your career and we'll be sure to pass this on to Jess.

Congratulations on completing your course and becoming a Licensed Conveyancer.

Best wishes,
The MOL team

Rated 5 out of 5 stars

I called today requiring help…

I called today requiring help registering my course with CIPD and asking to switch to on demand. I spoke with Ellen who was very friendly, patient and attentive. Ellen’s directions of what I needed to do were extremely clear and so I felt confident she could help with my second query. She explained she would instantly switch my course and everything I needed to know. She called me back to confirm my course was switched, checking I was okay with an assignment I’d already registered to and told me she had removed all the Level 5 course content I no longer required so It was clear for me. Following this Ellen sent me an email to confirm everything in writing. Ellen went above and beyond to help me, she is a rare gem and an asset to your business. I had no difficulty, it was stress free and I felt happy coming away with my queries resolved quickly. Thanks Ellen, you make a massive difference to people x

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Great support for worries/concerns!

Ellen Howard is a real credit to MOL. Sh takes a pro-active and emphatic approach, and my concerns/queries have always been met with understanding and reassurance. She has been incredibly helpful and very supportive during my study. So thank you Ellen!

8 April 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. I spoke with Ellen about the need to defer some elements of my programme of study, and she couldn't have been more helpful and informative. I certainly couldn't ask for more.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

CIPD Level 5 People Management

I studied for the CIPD Level 5 People Management qualification from September 2022 to October 2023. The tutors were very supportive regarding any assessment queries I had and it was overall a very good experience with the MOL. Special thanks to Andy and Keri for their support throughout my qualification!

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and supportive tutors and…

Overall MOL have very helpful and supportive office support and tutors. The new version of their learning system is very intuitive and helps the learning process for my CIPD. Thanks to Ellen who always efficiently helps with any questions regarding my course.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Level 5 CIPD - People Management

I chose to learn my CIPD Level 5 via the online webinars combined with self paced learning between August 22 - 23. This structured yet still flexible approach made my studies a enjoyable experience. The tutors have years of invaluable knowledge and although marking might be tough, its very fair and feedback is always provided to help you improve.

In addition, the support i received from Ellen Howard in the learner support team was excellent! Ellen responded to any adjustment requests i made promptly and helped me work though any options i had when i needed the extra support - thanks Ellen.

All of the above has led to me passing my level 5 and feeling very proud. I would defiantly recommend MOL if you are thinking of furthering your studies in HR.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Super Helpful!

Ellen Howard and John Shaw were both super helpfull and professional. Taking the time to clearly explain what was going to happen and ensure I was aware of the next steps.
Ellen called back and rsponded to my emails in a prompt manner and ensured she did what she said she would.
Thank you to both.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

User friendly website and excellent customer service.

The website was very user friendly, the information it provided helped me make a decision on what course was right for me. The response from my query was answered very quickly and Cassius was very knowledgeable and helpful.
Documents were sent and I was able to secure my application in a matter of days. Looking forward to starting my course.

28 December 2023
Rated 5 out of 5 stars

Lovely and quick enrolment process

Super quick service when enrolling on CIPD level 3 course, and really kind staff. Hope that service throughout my course continues as the enrolment process has.

5 January 2024
MOL Learn logo

Reply from MOL Learn

Thank you very much for taking the time to leave a review.

We're happy to hear that your experience with us has been positive, we appreciate hearing from you. Thank you for choosing to study with MOL and all the best in your studies.

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