Well what can I say- but amazing friendly service by Helen T and the team at Molly Browns York. Nothing was too much trouble, Helen listened to my wants and worries and searched all of the shops for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an unpleasant experience at the shop in Brigg, where both of the sales assistants were incredibly rude. I would suggest perhaps a refresher course in customer service. It is generally not dee... See more
Called into the Beverley store to have a quick look for a mother of the groom outfit. Was greeted by two really helpful ladies who showed me several dresses and managed to find my size in their stock... See more
Recently visited the York branch as I’m struggling to find a mog outfit for 6 weeks time! I’ve been to few exclusive shops and felt very pressured and judged but here all the ladies we so attentive an... See more
4.2
Great
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Molly Browns Beverley appointment
I made an appointment at Molly Browns in Beverley to try on Mother of the Bride outfits. I had chosen one online but after trying it on I did not like it at all. The lady looking after me, Angie W, brought several other different outfits for me to try and she was brilliant - really helpful and knowledgeable not pushy at all and genuinely interested in finding something I felt amazing in.She found me the perfect outfit and shoes as well so I went home very happy. Angie W is a credit to Molly brown’s Beverley and I would definitely recommend going there for a really lovely experience.
29 October 2024
Unprompted review
Disappointed Mother of the Bride
Molly Browns in York. I arrived early and was taken upstairs. Changing room can only be described as curtain in corner of the room. Did not have a lot of choice in my size despite confirming size at time of booking. Lady who served me did not make me feel comfortable and kept asking if I liked a dress that clearly was not my size and kept going up and down to a small stockroom. There was another room which had dresses in but a client was in there and I didn't get to see what was in there. Then I was asked if I wanted to try a sale dress which again were not my size. I said that I had visited Snooty Frox in Harrogate and assistant said " well they will have been throwing dresses at you". At least this establishment gave me an A star experience and had a large range of dresses to throw at me. I also felt because of my tattoos which I am proud of, immediately the assistant looked down on me. I was looking for a Veni Infantino dress and happy to spend a fortune. I left the shop in tears. I will never return to this shop.
9 August 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.