MollyJewelryUS Reviews 

318
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewellery shop

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

318 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(318)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful, Unique Wedding Band!

I was honestly a little nervous going with an online store where I couldn’t see the ring in person first, but I did a lot of research to make sure there was nothing questionable with the company. MollyJewelryUS had the perfect wedding band to go with my somewhat unique shaped engagement ring, and they even had the option to do a “custom curve” to make sure it fit perfectly! They reached out right after I submitted my order (Feb 17th) for measurements and photos of my engagement ring, I got a mockup 9 days later (they even apologized for taking this long with the mockup), and by March 11th (I paid extra for rush shipping just in case) I received my beautiful wedding band! Based on my experience I would recommend this company.

11 March 2024
Rated 5 out of 5 stars

Amazinggggggg

The process was stress free! The ring was beautiful, and the smile it’s going to put on my girlfriends face is going to be a forever memory.

11 March 2024
Rated 5 out of 5 stars

The ring is awesome

The ring is awesome, and is better than what I expected. The shipping time was long. However I was too cheap to get the rushed, so that’s what I get. I love the ring and it is going to look so beautiful on her.

11 March 2024
Rated 5 out of 5 stars

What can I say..

What can I say... you guys blew my custom design out of the water and it came out perfect. I about cried and my fiance loves it so much. You guys are just awesome

13 December 2023
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces. I got so many compliments on them. They both stand out but are also minimalist. Most of all they are dainty while still making a statement which is exactly what I was going for. Took exactly 2 weeks and a day for them to come in and I was counting the days.

12 December 2023
Rated 5 out of 5 stars

Absolutely perfect!

The ring is absolutely beautiful!

Buying sight unseen, I was a little apprehensive, but the ring just seemed so perfect.

The moment I opened the box all my worries were relieved. The ring is absolutely beautiful!

The moissanite sparkles with amazing brilliance and the moonstone accents the setting perfectly.

The ring arrived in perfect condition with not so much as a fingerprint on it. I would absolutely purchase from MollyJewelery again!

11 December 2023
Rated 5 out of 5 stars

Amazing Customization Service

Hands down, the single greatest part of this experience was the assistance and service when I contacted Molly Jewelry about a custom order idea. My contact, Freya, was very knowledgeable and helpful. They worked with me back and forth through a series of over a dozen emails to take a ring design they had on their site and customize the stone, stone shape, color, etc. They were even able to provide a detailed sketch and preview of what the ring would look like and sent me photos of the various stones available. I was going for a particularly colored sapphire and was given over 2 dozen option choose. Despite how close it was tot he end of their Black Friday sale, they were able to help me place the order for the ring I'd customized. When it arrived, it looked absolutely stunning! Incredible craftsmanship and service. I only wish I could say even more great things!

24 November 2023
Rated 5 out of 5 stars

Shipping was on time and the ring is perfect

I ordered the ring online from overseas in Germany. It shipped to my address during the holidays no problem. The packaging display and the ring box it came with was pretty cool. My fiancé loves her ring so that’s good to, it is also super sparkly

11 December 2023
Rated 5 out of 5 stars

Excellent customer service and stunning jewlery.

Ordered a bridal set from MollyJewelry, was super excited. Recieved the rings, they were super beautiful, and proposed to my fiancée. She loved the ring too however, I ordered the rings to be way too large (we still got some nice pictures) but we needed to resize. Shortly after we went over the return policy and made sure we met all the requirements. The restocking fee did not cost more than resizing the ring (went to jewler and the lighting made the ring look extraordinary and got several compliments) so we chose to exchange the large ring for a smaller one. The customer service was extremely quick to respond and gave clear directions while also answering my questions thoroughly. After waiting for new rings (still super quick too), we received the right sized ones and they were still stunning. Super grateful for all the help and the beautiful rings.

16 November 2023
Rated 1 out of 5 stars

Ring sizing and lack of communication.

I had an issue with the ring size because the method for sizing described on the website is poorly made. I tried contacting your website using the contact us email request and never got a response. I have zero interest in doing business with a company like this ever again.

13 November 2023
MollyJewelryUS logo

Reply from MollyJewelryUS

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your frustration with the sizing process and communication.

We sincerely apologize if your email did not receive a timely response, we always strive to respond as quickly as possible and are reviewing this to ensure it does not happen again.

Regarding the sizing issue, we appreciate your honest input. Based on feedback like yours, we've improved our sizing guide to make it clearer and more accurate for future customers.

While we regret that we were not able to provide the experience you deserved, we genuinely value your feedback and are using it to improve.

Rated 1 out of 5 stars

DO NOT BUY

100% a scam. Do not buy from this company. Their warranty is basically useless. Owner isn't willing to help out at all. Either you like the ring and keep it or return/exchange it plus the 35% restock fee. Diss appointed in their customer service and should've known buying from this company was the biggest mistake I ever made.

1 November 2023
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Riley, we're sorry to hear that you were disappointed with your experience.

To clarify, all of our pieces are made-to-order specifically for each customer, which is why a 35% restocking fee applies to returns and exchanges. This policy is clearly stated on our website and is intended to help cover the labor, materials, and time invested in creating each custom piece.

We understand that this may not have been the outcome you hoped for, and we truly regret that our efforts did not meet your expectations. Our team is always here to provide clarity and support throughout the process, and we welcome any questions before or after purchase.

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