MollyJewelryUS Reviews 

318
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewellery shop

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

318 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(318)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and craftsmanship

Molly Jewelry US made finding an engagement ring a fun and stress-free experience. The ring is high quality and the opal stone is beautiful. The craftsmanship and details are evident in the piece. It arrived two weeks earlier than expected, which was perfect! Will consider Molly Jewelry for future pieces :)

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy, quality, reliable

Molly jewellers were really responsive, helped a lot with some mock ups and advice
They made the experience flow really well and customized to what I wanted!
Because of them I could get the perfect ring to my fiancée and make an incredible proposal!
Would recommend to anyone and everyone
11/10

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful team, good quality ring, super happy!!

Molly Jewelry US was so helpful with my custom order of an engagement ring and wedding band set. I asked a LOT of questions, over the course of several emails, and they always responded clearly and answered everything I asked without causing more confusion. I would have preferred to speak over the phone to avoid the lagging back and forth emails, but it was fine otherwise. I am so pleased with the results, and my fiancee loves her ring!! It seems to be great quality, very beautiful shine and came packaged very nicely!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Exactly how I wanted my ring

I had a vision in mind for my dream ring and as I was browsing the internet looking for ideas about the shapes of stones and bands still not even having a jeweller in mind and I came across a ring on the site that looked very similar to what I’ve envisioned on my hand. I said what I want and she offered an idea to make it even more mine and better. I personalised the original one I saw and chose a larger size stone since I’ve always wanted it to be all out. We talked about the design for a few weeks and it came in around a month after I ordered it and it’s exactly perfect how we designed it and how I expected it to be. I’m very happy with my experience. I didn’t know what to expect since I had read both good and bad reviews but my ring is 18k rose gold and I think it should last pretty good. I recommend and I’m a crazy perfectionist.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Experience!

I had an amazing experience with MollyJewelry! They helped me create the perfect engagement ring for my fiancée in a short amount of time. Their customer service is outstanding, processing and shipping times are incredibly fast, and their prices are unbeatable. I couldn't be more appreciative of their dedication and quality. Highly recommended!

13 July 2024
Unprompted review
Rated 5 out of 5 stars

MollyJewelryUS. Turning dreams into reality

MollyJewelryUS turned my fiancé’s dream engagement ring into a reality. Their customer service was outstanding, always responding within 24 hours. They were friendly and thorough, asking all the necessary questions to ensure everything was tailored to my specifications. From the initial design to the final presentation in the box, every detail was perfect. I will definitely choose MollyJewelryUS for future jewelry purchases and customizations.

13 May 2024
Rated 1 out of 5 stars

Low Quality. Junk. Ruined after one month.

Bought an engagement ring and wedding band from this company.
Fiancee has only worn the engagement ring for 1.5 months. It was a sterling silver, rose gold plated ring. She does not wear it for any sort of work. She has silicone bands she wears because she did not want to damage the ring in any way, so she only wears it on a leisurely day.
After only three weeks, the rose gold coat had completely worn away. After five weeks of wearing it the silver had started chipping in a sizeable amount. If she were wearing this to work or in very unfavorable conditions, maybe that would be understandable. But for wearing a product only during leisurely times, this is completely unacceptable. Will not recommend this place to anybody.

Will be looking to get a refund for this and the wedding band as we are assuming the wedding band will be just as poor quality as the engagement ring was.

30 May 2024
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

We're truly sorry to hear about your experience and appreciate you taking the time to share these details. We understand how disappointing this must have been, especially when the ring was worn with such care.

To clarify, the engagement ring you purchased is crafted from sterling silver with a rose gold plating. Like all plated jewelry, the outer layer can fade with regular contact or friction, but it is certainly not our intention for it to wear so quickly. We apologize if this fell below expectations.

Please know we offer a complimentary re-plating service for eligible orders within 6 months. If your order is still within this period, we would be happy to help restore the ring at no additional cost or to upgrade with only price difference between solid gold.

Your feedback is important to us, and we'll continue to review our processes to ensure our quality and communication meet the standards our customers deserve.

Rated 5 out of 5 stars

PERFECT

Rushed shipping was great and on time. The ring itself is absolutely gorgeous and fits perfectly. It was exactly what we were looking for!

10 March 2024
Rated 5 out of 5 stars

Perfect dainty wedding band

Perfect dainty wedding band: I was shopping around for a wedding band to work with the engagement ring and I was having a difficult time finding something I really loved until I found this site. They had so many rings to choose from and I was so impressed with their prices as well. I found a band with a similar style to my unique engagement ring and opted for the custom curvature option. It was super easy and when I received a CAD example of what the band would look like next to my engagement ring I was so impressed! I highly recommend!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

In loveee with my new wedding band😍

I absolutely fell in love with this ring online and couldn’t have any other. I was skeptical only because there was only one review for the ring, but it was a very good one and seemed sincere so I went for it and it was definitely the right decision! Matches my rose gold engagement ring perfectly and really compliments it.. as well as looking AMAZING, yet simple by itself😍 it took 2 weeks to ship to me, I paid extra for a customized fit and they emailed and confirm it’s exactly how I wanted. They reply quickly and I’m very satisfied with my ring, was well worth the cost. Wish I could add photos but there’s no spot for that. It looks exactly how it’s pictured on the website though, really beautiful (the box too!) and is a perfect fit.

10 April 2024
Unprompted review

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