MollyJewelryUS Reviews 

317
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewellery shop

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(317)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

STUNNING

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it complements my other rings perfectly. I couldn’t love it more!
Additionally, the customer service was excellent from start to finish. Thank you so much!

Half Eternity White Sapphire Wedding Band Promise Ring For Woman

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Love Molly!

I have purchased 3 rings from Molly. They are quality, beautiful and I love them. I can think of nothing negative in my experience. Thank you, MollyJewelry!

3 October 2025
Rated 4 out of 5 stars

Great customer service, beautiful ring

First ring I ordered was plated, it tarnished on the bottom side within a year. When I contacted support they offered a 40% discount on my next purchase. New ring is solid gold and it is beautiful. She loves the design! Would definitely avoid ordering a plated ring if possible

23 September 2025
Rated 5 out of 5 stars

Stellar Jewelry and Customer Service

Honestly, the I was nervous about the whole experience of buying jewelry online. Their customer service is ABSOLUTELY EXCELLENT!!! They answered my questions about the metal content of their rings (my then-gf has metal sensitivity) when I was picking out her engagement ring. When we were picking out her wedding ring, they helped us customize an open band to match her first ring that wasn't part of a set. They even sent us a CAD rendering to show how the two rings would fit together!!

The experience, top to bottom, was easy and I always felt confident that I was going to receive a solid quality ring, and I did twice!! I wouldn't change a thing about my ring selection. The designs are gorgeous, the craftsmanship is incredibly solid, and the customer service is exceptional. I cannot recommend MollyJewelry enough.

29 September 2025
Rated 5 out of 5 stars

Good people!!

Usps seized original 2,500 dollar ring i ordered for issues with the shipping label, they sent me another one no questions asked and made it right, got v2 and it is beautiful!

17 September 2025
Rated 1 out of 5 stars

Didn't receive my ring on time

Didn't receive my ring on time, it got lost with USPS based on a postage issue

24 September 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Eduardo, we sincerely apologize for the delay caused by the shipping issue and thank you for allowing us to remake the rings for you.

The replacement ring has already been finished and shipped to you, and it was delivered as scheduled. Again, we truly appreciate your patience and understanding throughout this process. All the best :)

Rated 4 out of 5 stars

Thank you so much for the custom ring

Thank you so much for the custom ring. It turned out the way we hoped, it was just a little too big which wasn’t anyone’s fault but it can’t be resized. You took the time to listen and understand our concerns, and the communication was pretty great. I just wish there was some more communication near the end to know updates about my ring, but other than that, it was perfect and the communication throughout was fast and reliable. Thank you again. I would definitely recommend going with MollyJewelryUS.

22 September 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Isabella, thank you for sharing your experience with everyone. We really appreciate your valuable feedback and will definitely do better in the future :)

Rated 1 out of 5 stars

Bad Communication

Waiting longer than expected to find out through the carrier that the package is in states miles away waiting for “payment.” Contacted customer service who took three days to answer, told me they knew of this issue and didn’t notify me. Offered to make another ring or refund. After weeks I was finally refunded. Just really bad communication with no explanations was looking forward to this rings. Big let down.

19 September 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Courtney, we're truly sorry for the poor communication and the delay you experienced, especially with something as meaningful as a ring you were looking forward to.

While we did process your refund, we absolutely understand your frustration and regret that we failed to keep you properly updated throughout the process. Regarding the shipping issues that have arisen this time, we've reviewed the situation internally and will ensure it doesn't happen again.

Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.

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