MollyJewelryUS Reviews 

I never received my order. My order was confiscated by the USPS, stating that it was counterfeit.

Thankfully I paid through PayPal—I filed a claim and was able to get a refund.

Postage wasn’t paid and got flagged for being counterfeit at USPS. Waited weeks for the ring to be made then weeks waiting for it to ship just to find out we weren’t getting it. They did give us a full refund without much hassle so there’s the one bright side to the whole mess. The experience did ruin my girlfriend’s birthday however.

I have not received my ring yet. They sent it to the wrong place and blamed it on usps

Don’t trust on this

First off, I never got a confirmation email (yes I checked my junk inbox), so luckily I had a screenshot of my order number to reference, which was minor because I did eventually get an email about shipping once a label was made. However that’s where the issues really started. USPS put the package on hold for unpaid postage, I reached out to MollyJewelry and they said they resolved it. The hold changed to “moving to next destination” so it seemed all good. Two weeks of no updates from USPS, and they messaged saying they seized the package for counterfeit postage. I’m pretty forgiving of lost packages or postage issues because that’s not the companies fault, but when you’re getting packages seized for counterfeit postage, it reflects really poorly on the company.

They’re scammers. They “lost” my ring in the mail and then ruined when I wanted to propose. They used counterfeit postage and got it taken by the post office.

Unfortunately I was unable to get my item due to usps saying that the postage was counterfeit. The seller did return my money but I never got my item. Unfortunately I will not continue to do business with this seller.

Very quick, beautiful, great quality

After three months of wearing the ring it started to lose color. You think that the price I paid for the ring it would hold longer then 3 months.

used this to propose to my now fiancé and she absolutely loves it. They were very kind, It got to me ahead of schedule, and the quality is amazing. Thank you so much!!

Once my husband and I's rings were delivered, we discovered his ring was too small. When speaking with customer service, they handled the situation with ease. They listened to my concerns and sized his ring accordingly. My fiancé and I are eloping, and the ring came just in time. The rings turned out beautiful and I couldn't be happier!

I reviewed last month and complained about stone falling out but the company immediately sent me a new ring free of charge and went above and beyond to make me happy. Amazing customer service. Thank you bunches 💓

I actually purchased a ring from them before, but it went missing sadly. Nevertheless I repurchased the ring and was still satisfied.

Delivered on time and the quality is far above my expectations. The ring is gorgeous and my fiancé is in love with it. It’s everything she dreamed of. Well worth upgrading a few things and the emerald is excellent.

UPDATED REVIEW 8/18/25

After leaving this review and can be seen the company contacted me to ask my fiance and I to reach out again. After again telling us that the ring wouldn't be covered, I explained the situation again and asked one last time and they did actually reconsider and covered a replacement and even offered to add another prong for stability. I have the replacement ring now and it's absolutely gorgeous. Seeing it again made me a little teary because I didn't realize how much I missed it! The customer service I spoke with at this point was very helpful and kind and upfront about every part of the process. The only part that keeps me from giving a 5 is I still worry that this one might have structural issues like the first. Their resistance to help initially created doubt that their product is quality. While I adore my ring I will be saving it for special occasions because I can't give my full trust in it.

Original 7/13/25
If you had asked me a month ago I would have nothing but good things to say. I absolutely adored my engagement ring and recommend the company to literally everyone I knew. I only got to wear it for 4 months before it broke. The top prong broke off completely, thankfully we were able to find the stone, but the ring is completely ruined. When we contacted the company they said that it couldn't be an error in production like we suspected and that it must be due to unusual wear and tear so they wouldn't cover it under special circumstances. They offered to cover up to $100 In repairs from a local jeweler or to give us a discount on a replacement. Jeweler said the damage was too expensive for him and I don't trust a replacement ring if this is how they respond. :(

My fiancé picked out the ring and he did great! The ring is beautiful! The ordering process for him was easy. It also came a week faster than it said. And the ring is absolutely beautiful. I love that It wasn’t super expensive either. We will be buying my wedding band from here as well!

I was able to get in touch easily and was satisfied with the ring and service!

I just received my ring. It is beautiful and fits just right. The rubies stands out in the middle of the ring with surrounding moissanites stones. Very good workmanship and a .great value

LOVEEEE!! The best customer service and the most gorgeous ring!! The ring got lost via post so I contacted them and they replied instantly making a new ring and shipping g it off directly and also keeping contact with me telling me every detail. I sooo recommend this place and would definitely buy from here again. And don’t get me started on the ring. It is absolutely gorgeous!!! I couldn’t have asked for anything better!!!

Best price and choice for any ring. Got an engagement ring and we love it. They are super accommodating and listen to you and whatever request you have. Would buy again 5/5