Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
Company replied
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... See more
Company replied
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... See more
Company replied
Company details
Written by the company
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Contact info
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, United States
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4.3
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best water pump
This is the third kind of e-water pump I have used, and it is the best! It fits the bottle so there is no leaking. The pump is quiet, and I like that there are different settings. It does cost a little more, but it is worth it.
13 February 2025
Reply from Momo Lifestyle
Hey!
Thank you for sharing your thoughts with us! We're really happy to know about your experience with our water pump!
Warm regards,
Momo Lifestyle Team
Reply from Momo Lifestyle
Hey Raquel!
Thank you for taking the time to share your thoughts with us! We're really glad to hear about your experience with the water dispenser!
Warm regards,
Momo Lifestyle Team
I love it...easy to clean..very…
I love it...easy to clean..very satisfy..I will buy it again
4 January 2025
Reply from Momo Lifestyle
Hi, Maria!
Thank you so much for sharing your experience with us. We're really glad to hear about it and it really keeps us moving!
Kind regards,
Momo Lifestyle Care Team
Stone bath mat works
The product, which could have easily been broken in transit, arrived intact, with exceptional protective packaging. The bath mat, so far, works as advertised.
5 December 2024
Reply from Momo Lifestyle
Thank you so much for sharing your positive experience with us, Tom!
We’re thrilled to hear that the bath mat met your expectations and that our protective packaging worked well. Your satisfaction is our priority!
Warm regards,
Momo Lifestyle Team
Exceptional service
I had an exceptional experience with Rafael. He was professional, and went above and beyond to assist me with a replacement. Every question I had was answered promptly, and he made the entire process smooth and hassle-free. Highly recommend his service!
2 December 2024
Unprompted review
Reply from Momo Lifestyle
Hi Daniyel,
Thank you so much for sharing your experience with us! We always strive to provide the best possible shopping experience, and we're thrilled to hear that you've had an exceptional experience ♥
Kind Regards,
Momo Lifestyle Care Team
great instructions, very straightforward
Came fast and was on a great sale for black friday!
29 November 2024
Reply from Momo Lifestyle
Thank you for taking the time to share your thoughts with us, Lora. We're really glad to hear about your experience with us!
Best Regards,
Momo Lifestyle Care Team
I was contacted by this company
I was contacted by this company, and things were made right. I so appreciate their kindness in speed and taking care of this. I received my refund and was credited for my shipping. Very grateful.
6 December 2024
Unprompted review
Reply from Momo Lifestyle
Hi Laura,
We're thrilled to hear that you appreciated our efforts and that everything was resolved to your satisfaction. Your gratitude means the world to us, and we’re so happy we could help.
Thank you for trusting us, and we hope to serve you again soon!
Warm regards,
Momo Lifestyle Care Team
Great product and experience
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to feel like you can actually talk to a human to solve these issues. We love the big mat for drying dishes, so far it works really great!
6 October 2024
Unprompted review
Reply from Momo Lifestyle
Hi, Audrey,
Thank you so much for your feedback and I'm really happy to hear that you've had a good experience with us! We always aim for the best possible shopping experience and please let us know if you need any further assistance.
Kind regards,
Momo Lifestyle Care Team
Broke right away and is soooooo noisy.
17 August 2024
Reply from Momo Lifestyle
Hi Stacy,
We’re really sorry to hear that you had issues with your Momo M4 water dispenser. Please don’t worry as a case like this would definitely be covered by our 1 year warranty!
We’ve tried to reach out a number of times via phone and email! Please do feel free to get back in touch with us at either care@momo-lifestyle.com, or +1 305 989 8850 so we can help to turn your experience around!
Warm Regards,
Momo Care Team
Excellent product
Excellent product. Made a mistake on my original order. It was corrected quickly.
6 July 2024
Reply from Momo Lifestyle
Hi, Stacie! Thank you for leaving your feedback. We're glad that we were able to help you out and also that you're satisfied with our services ♥
Warm regards,
Momo Lifestyle Team
Perfect large size and shape compared…
Perfect large size and shape compared to other vendors. Highly absorbable and durable. Seems great so far.
10 July 2024
Reply from Momo Lifestyle
Hello, Brian!
Thank you so much for sharing your experience. We're very glad to hear that you're happy with our services!
Best regards,
Momo Lifestyle Team
Exercising the warranty
We purchased the large drytomita stone bath mat. The mat works as advertised and is great for keeping the bathroom floor dry after taking a shower. This mat was used daily over the span of six months, and over time it began to warp. The mat warped so badly that eventually, the corner of the mat broke off when I stepped out of the shower.
Although the mat broke, I was extremely satisfied with Momo LIfestyle's response. They honored their warranty and the process was hassle-free. My new mat was delivered very quickly and we are very happy with the product once again.
29 June 2024
Reply from Momo Lifestyle
Hi, Travon! Thank you so much for sharing your experience with us. We'll always strive to provide the best possible shopping experience and we're glad to hear that we were able to help you solve your case.
All the best,
Momo Lifestyle Team
The product was packed well
The product was packed well, no damage. So far the bathmat is working great. I am using it in the kitchen as a dish drying mat.
28 June 2024
Reply from Momo Lifestyle
Thank you so much for your feedback! We're happy to hear about your experience ♥
All the very best,
Momo Lifestyle Team
Reply from Momo Lifestyle
Hello, Jennifer!
Thank you for your feedback! We'll always aim for the best shopping experience to provide so your review makes us really glad.
All the very best,
Momo Lifestyle Team
Superior products and great customer service
I've been a MOMO customer for over 3 years and my experience has been great with every purchase. We bought two non-slip bathroom rugs, several cabinet lamps with presence sensor, retractable portable blender, and several electric water gallon pumps.
Beyond having great and unique products for the home and for travel, MOMO Lifestyle also has incredibly friendly customer service after the purchase. The few times I have needed after purchase service, MOMO was exceptionally professional and easy to work with.
Highly recommend you visit their online store, check out their beautiful designs and make a purchase. You will be very happy with any and every item and they make great gifts!
7 June 2024
Unprompted review
Reply from Momo Lifestyle
Hi, Martin! Thank you so much for sharing your experience with us! It's been a pleasure and we'll always be happy to see you again.
We'll continue to work towards constant improvement and we're very glad to hear that you're happy with our services.
Warm Regards,
Momo Lifestyle Team
Reply from Momo Lifestyle
Hello, there! Thank you for leaving your feedback, it means a lot to us and really helps us grow! I'm glad to hear that you're enjoying our services ♥
All the best,
Momo Lifestyle Team
We didn't order all we wanted
We wanted to order another 5 Gallon Water Dispenser for Large Bottles Rechargeable but none were available. :( We did purchase 3 Stone Sink Caddies and like them very much.
26 May 2024
Reply from Momo Lifestyle
Hello, Patie!
Thank you for your feedback, it will always be welcomed as it makes us grow. I'm happy to hear that you're enjoying your Drytomini Sink Caddies.
Regarding the Momo M4 water dispensers, unfortunately the're all sold out. Not to worry! You may please request a notification to know when we have them again on stock direclty on the product's page:
https://momo-lifestyle.com/products/water-dispenser-for-5-gallon-bottle
Please feel free to contact us diretly on our care email care@momo-lifestyle.com and I'll be happy to further assist you.
All the best,
Momo Lifestyle Team
Great Product! I really like each of the three items I…
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing soft, fuzzy colorful mats, the Momo mat appeared very utilitarian, but now it makes me think of clean and streamlined. I was also concerned that the mat might be slippery but it absolutely is not and all three items absorb water instantly.
9 May 2024
Reply from Momo Lifestyle
Hello, Elizabeth!
I'm so glad to hear about your experience, thank you for sharing. We'll always strive to provide the best shopping experience possible, so it makes us very happy to hear that you're satisfied with our services.
All the best,
Momo Lifestyle Team
Broken Bath Matt
I ordered a stone bath matt and when it arrived, it was broken in half. It was clearly damaged in shipping. I reached out to the company. R. Santana replied that since there is a 1 year warranty, it will be replaced at no charge to me. About 1 week later, the replacement matt arrived in good order. I appreciated how the company responded and the quick service from R. Santana. I absolutely would purchase from them again.
22 April 2024
Unprompted review
Reply from Momo Lifestyle
Hello, Tyson!
Thank you so much for sharing your experience with us. We're always aiming for the best possible shopping experience to provide so we're really glad to hear that we were able to help you.
All the best,
Momo Lifestyle Team
Great Stone Shower Mat
Easy order and quick delivery!
We love the large stone shower mat.
Dries quickly and don't have to worry about mold or mildew.
24 April 2024
Reply from Momo Lifestyle
Hi, David! Thank you for sharing your experience with us. We're glad to hear that you're happy with our services ♥
All the best,
Momo Lifestyle Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.