Momo Lifestyle Reviews 

199
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience

Company replied

Rated 5 out of 5 stars

Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku

Company replied

Rated 5 out of 5 stars

I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... See more

Company replied

Rated 5 out of 5 stars

Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.3

All reviews

(199)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Momo water Dispenser is n excellent…

The Momo water Dispenser is n excellent product! I love it! It’s the best in water dispenser’s.

25 March 2024
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Reply from Momo Lifestyle

Hi, Vonda! So glad to hear about your experience with our services. Thank you for sharing ♥

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Request for Shipment Status

I recently had to email your customer service department to ask them a question about my order that was being delivered to my location. Once I submitted my email to your customer service department, I received a response promptly by your employee, by the name of Rafael Santana. Rafael in his email response, assured me that there was no need for me to worry about my order and that the merchandise was on its way to my location. Rafael provided a link in the email where I could track the status of the shipment. Once I received my order, I sent Rafael a courtesy email to let him know that I received my merchandise. I also was impressed how well my merchandise was packaged and also was elated about the prompt delivery. Overall, I am a satisfied customer and thanks to Rafael and your packaging department for a job well done!

23 February 2024
Unprompted review
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Earl! Know that all Momo products come with a 1 year warranty for your peace of mind, so please feel free to reach us anytime for any assistance and we'll be happy to help.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Beautiful product…Exceptional Service

Exceptional and easy service and a great product too! I love the look of the stone mats but one did crack in the corner. I emailed the company and showed a picture of what occurred. Since it was within a year, their warranty covered it. But what I loved most was how easy and responsive the company was. I got a quick response saying they were sorry about the crack and that they have already sent out a new one. Who has service like that these days anymore? I don’t come across it often and when I do, I know that’s a company I want to do business with. Again…beautiful product and superb service.

22 February 2024
Unprompted review
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Reply from Momo Lifestyle

Hello, Olivia!

Thank you so much for your feedback! It makes us really really happy as we'll always aim for the best possible shopping experience! I'm so happy to hear that your enjoying our services. We'll always be willing to lend a helping hand ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

This so good experience for me

This so good experience for me. That’s product very quality and so useful

27 January 2024
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Reply from Momo Lifestyle

Thank you so much for sharing your experience, Kubra! We'll always aim for the best possible shopping experience!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Update to my previous reviews about the…

Update to my previous reviews about the mat warping. The company contacted me after I wrote the review and sent me a new mat free of charge. I appreciate them correcting this issue.

10 February 2024
Unprompted review
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Reply from Momo Lifestyle

Thank you so much for sharing your experience with us, Ashley! We'll be always willing to lend a helping hand and we're glad that we were able to help you out.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Super wooow

31 January 2024
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Reply from Momo Lifestyle

Thank you for sharing your experience! I believe you're happy with our services so we're glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Amazing customer service and amazing…

Amazing customer service and amazing product delivered on time!

31 January 2024
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Reply from Momo Lifestyle

Hello, Brian!

Thank you for sharing! We're very proud of our product and services and really really happy to hear about your experience with us!

All the very best,
Momo Lifestyle Team

Rated 4 out of 5 stars

Just be sure

I had to return the mat because it just didn't work in my bathroom. The company is great and they worked hard to get things sorted. Just be sure that you want the mat because returning it is expensive through USPS. Momo Lifestyle people were kind enough to figure out how to help, just make sure you read the return shipping policy.
I really like the mat and wish it could have worked out.

25 December 2023
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Reply from Momo Lifestyle

Hi, Caitlin,

Thank you so much for sharing your experience with. We'll always be willing to lend a helping hand and make all the efforts to provide a good shopping experience!

All the best,
Momo Lifestyle Team

Rated 4 out of 5 stars

I love the product but....

I love the product. Specifically the shower mat.
The problem is the outer packaging for shipping. The product is in bubble wrap, a tight fitting cardboard box and then another cardboard box. The problem is that I ordered 3 and those nicely packaged boxes were loosely in a larger box which was either dropped on a corner with nothing to act as a shock absorber. Two of the three were damaged. After notifying the company and verifying with pictures, I received replacements for the two damaged products. The packaging was identical as the first time- not enough crunched up paper to stop the boxes inside from moving around loosely. This time one was good and one corner was slightly pushed in. I’m so sad and disappointed because I love the product and these were Christmas presents for my family.

16 January 2024
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Reply from Momo Lifestyle

Hi, Chris,

We're so sorry to hear that one of your replacement units has arrived damaged. As we use Amazon Logistics to store and fulfill our goods we don't have full oversight of the products and sometimes the product may have been a victim of rough handling by them, unfortunately.

That being said, we understand that accidents happen, but we will always be willing to lend a helping hand.

We'd like to address this issue for you again because we strongly value our customers' experience with us.

That's why our team has reached out to make sure we will solve your case in the best way we can!

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great Customer Service, Great Stone Bath Mat

Bought a stone bath mat from them on Amazon which was warped. I mentioned that in a review and the support team reached out to me reminding me that the mat has a warranty. They indeed sent me a replacement mat, which worked great.

20 January 2024
Unprompted review
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Reply from Momo Lifestyle

Hi, Steven,

Thank you so much for sharing your experience with us! We'll always strive to provide the best shopping experience so we're glad to hear that we were able to help.

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great product

Great product, I like very much

12 January 2024
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Reply from Momo Lifestyle

Thank you so much for leaving your review! We're glad to hear that you're satisfied with our services ♥

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Easy to communicate

5 January 2024
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Reply from Momo Lifestyle

Hello, Emma,

Thank you for leaving your feedback! We'll always strive for achieve our customers satisfaction so we're glad to hear about your experience with us.

All the best,
Momo Lifestyle Team

Rated 4 out of 5 stars

Potentially great product, but...

I bought this particular stone bath mat because of its larger size than most others. Ordering and delivery were easy and fast.

The mat itself is nice except for one glaring characteristic which for me was initially a problem. The mat is bowed in the center. None of the four corners which have anti-skid pads touches the floor. The first time I exited the shower the mat moved a few inches. That caught me off guard and I almost fell. I'm a 72 year old geezer and not as agile as I was in my youth.

Why those pads are located where they are is beyond me. To remedy the situation I installed rug anchors on the entire bottom of the mat. One side of the mat is still raised about 1/4" above the floor, but the opposite side and about 80% of the mat from that side all the way to the other is contacting the floor and securely in place.

5 January 2024
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Reply from Momo Lifestyle

Hello, Bruce,

Thank you for sharing your experience with us. We'll always consider every feedback in order for us to improve our services. We have a simple remedy to correct this issue but you've already solved it with greatly.

However, all Momo products come with a 1 year warranty for your peace of mind so we're prepared to also help you solve this issue in the best way we can! Our team has already contacted you and we're looking forward to helping you solve this issue for you.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Nice product and great customer service

The bath mat is very nice looking, but the first one arrived damaged on one of the corner. I contacted customer service and Rafael quickly sent me a replacement mat for free and followed up multiple times to ensure that everything is OK. Overall great customer service and I'm happy with the bath mat.

15 December 2023
Unprompted review
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Reply from Momo Lifestyle

Hello, there!

Thank you so much for sharing your experience with us! We'll always aim for the best possible shopping experience to provide and we're so glad to hear that we were able to help.

All the best,
Momo Team

Rated 5 out of 5 stars

Excellent product and customer service

Excellent customer service and an excellent product. My Momo stone bath mat came in with a chip and Rafael from customer service was able to send a replacement promptly once he received the photos showing the shipping box damage and the damage on the mat that corresponded. We love that there is no wet rug to harbor bacteria. Would highly recommend the Momo Stone Bath Mat.

27 November 2023
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Reply from Momo Lifestyle

Hello, Tina,

Thank you so much for sharing your experience with us! We're really glad that we were able to help you out. We'll always aim for the best possible shopping experience so we're really glad to hear about yours.

All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Great customer response

This is a mat. I’ve been thinking about it for so long and finally pull the trigger was extremely excited when I received the product but it was not exactly what I ordered. I contacted the customer service team and immediately they jumped into action to rectify the situation they went above and beyond to make it 100% right Rafael took the time and interest to make sure my needs were looked after and dealt with an efficient and professional manner. I look forward to the next time we have to do business with these guys because they are fantastic.

22 November 2023
Unprompted review
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Reply from Momo Lifestyle

Hello, Andrew,

Thank you so much for sharing your experience with us. We'll always aim for the best possible shopping experience so we're really glad to hear about yours.

Looking forward to the next time!!
All the very best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Fast shipping, great product at a great price

The motion sensor light is exactly what I was looking for. Soft light for making coffee in the morning while the rest of my family is sleeping. Anything to make this more streamlined and less jarring is a win 😜 Great price and I'm glad I don't have to get a grip of batteries. A slight fade on and off would be cool, but not crucial. One extra mounting disc for an alternate location would be helpful, too.

Overall, I'm extremely satisfied. Thanks, Momo!

9 November 2023
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Reply from Momo Lifestyle

Hi, there! Thank you so much for sharing your experience with us and also for the feedback, we'll always appreciate those. We really like to hear about how our customers are enjoying our products and this was an awesome review, thank you again.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

I really loved these lights

I really loved these lights! because I can recharge them whenever necessary and I don't need batteries like other brands. I loved finding momo lifestyle for my home!

1 November 2023
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Reply from Momo Lifestyle

Hello, Anggie! Thank you so much for leaving your review, it really makes us glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

A Great Addition to Your Counter!

This is a genius item. I was continually wiping the area of sink/ countertop where I keep my dish detergent, and foaming handsoap container. No more, this catches those drip and drops and keeps the area spotless!
The shipment came promptly!!

7 November 2023
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Reply from Momo Lifestyle

Hi, Diane! Thank you so much for sharing your experience with us! That's an awesome review and we're glad to hear about it.

All the best,
Momo Lifestyle Team

Rated 5 out of 5 stars

Momo lifestyle has some of the best…

Momo lifestyle has some of the best products I have tried thus far. Their bathmats especially are such a great addition to my home.

30 October 2023
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Reply from Momo Lifestyle

Hello, Tanya, thank you so much for sharing your experience with us! We're so glad to hear about it ♥

We'll always aim for the best shopping experience!

All the very best,
Momo Lifestyle Team

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