momondo.co.uk Reviews 

644
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

avoid, redirects you to travel agencies with poor business practices like mytrip.com (swedish company). latter website charges half the price of the ticket on rebooking for 1 leg of the journey, just... See more

Company replied

Rated 1 out of 5 stars

The Momondo experience is seriously damaged by having Nusatrip and OneTwoTrip! on the site. They place non-existent offers, or fake prices, just to get you to click through. Momondo doesn't seem to mi... See more

Company replied

Rated 5 out of 5 stars

This is my go-to site for booking flights, and I am torn between wanting to give them the praise they deserve, and fear that once word gets out, everyone will book all my cheap flights! They include a... See more

Rated 1 out of 5 stars

As per other reviews on this site, I wouldn't recommend them at all as they promote and support very dodgy travel agents - in my case, Gotogate. We paid extra for a flexible ticket - they refused to c... See more

Company details

  1. Flights search site

Written by the company

Currently momondo is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.momondo.co.uk/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at momondo is to help people experience the world by creating their favourite travel tools. With every query, momondo searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

2.0

Poor

TrustScore 2 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(644)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great site, but.....

I find it a nuisance now having to login, but the site remains extremely useful and user-friendly otherwise.

28 January 2019
Unprompted review
Rated 2 out of 5 stars

No easy to navigate on the app

No easy to navigate on the app. Prices for flights should automatically include baggage then if a person does not want baggage then they until the box

14 January 2019
Unprompted review
momondo.co.uk logo

Reply from momondo.co.uk

Hello,

Thanks for leaving us a review and for using momondo.

momondo is a free global travel search site where you can search and compare the current online prices available across airlines, travel sites, hotels, holiday homes, and rental cars. Our goal is to show you the best prices available at any given time.

Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

We'll share your feedback with the relevant team.

More questions about momondo? >> https://www.momondo.co.uk/support

Best,

Robert
momondo

Rated 1 out of 5 stars

No Trust in Momondo

3 times my boyfriend and I have tried to buy flight tickets to the USA and all three times despite completing the booking process within minutes of finding the fares, we received a notice that our payment was declined because the "fares had expired". The fares on Momondo mean nothing because when it transfered over to the travel company or other website to pay for the tickets, we got a call from the travel company saying the fares shown are up to a day out of date and that if we wanted the tickets, we had to pay almost another £200. I have no trust in Momondo's advertised fares.

26 December 2018
Unprompted review
momondo.co.uk logo

Reply from momondo.co.uk

Hello Melanie,

Thanks for leaving us a review and for using momondo.

momondo is a free global travel search site where you can search and compare the current online prices available across airlines, travel sites, hotels, holiday homes, and rental cars. Our goal is to show you the best prices available at any given time.

Ticket prices constantly fluctuate according to a number of factors, not least supply and demand. This may explain why you’ve seen prices fluctuate while using momondo.

If you have a similar experience in the future, please share your exact search details with us at https://www.momondo.co.uk/support and we'll check it out.

Screenshots are always helpful.

Best,

Robert
momondo

Rated 5 out of 5 stars

Low fares. Great service

A few months ago, Momondo came up on a search for cheap flights. I thought I would give them a go and saved over two hundred pounds from the fares being quoted by other sites. I will be doing another long haul flight in a few weeks and already it is looking like momondo will be getting my business when I get round to finalise my booking. Don't know where the fake fare claims come from as I paid the fare advertised. I found them excellent

17 June 2018
Unprompted review
Rated 2 out of 5 stars

Fake Fares on Momondo

Momondo is using airtickets.com and tripsta.com to advertise fake fares on its website. Both sites show you the cheapest fares on momondo but when you go to the website it says my fare has expired. I have tried several times over a couple of week’s period with same results. Complained to Momondo with no luck and for this reason they deserve this poor rating

20 May 2018
Unprompted review
Rated 3 out of 5 stars

I like the ease to use of the platform…

I like the ease to use of the platform but I can't evaluate any company in this area positively until they abandon the robbery as they call dynamic pricing...
Unfortunately is something that not everyone is aware and it's so easy to get robbed by these nowadays common practices.

16 March 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look