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Monarch Air Group Reviews 1,079

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and attentiveness. Many people found the response times to be quick and efficient, contributing to a smooth and easy user experience from start to finish. Reviewers frequently mention feeling well taken care of throughout the entire process. However, some customers also noted issues with communication, experiencing delays and a lack of follow-up regarding their concerns. A few other people also felt that the quality of the jets and ground transportation was subpar, with some flights being delayed or lacking expected amenities.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, kindness,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experiences as... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the high quality of service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

everything was excellent. The level of client service that Joey Bernat (Executive Account Manager) provided was of the highest quality. Responsive, helpful, adding extra touches…it was all incredi... See more

Rated 5 out of 5 stars

Arthur found for us the newest jet at a reasonable price. And, he catered the best of food both for the departure and return. He even included my favorite whiskey! When there was a delay for the fl... See more

Rated 5 out of 5 stars

The logistics for the travel synchronized perfectly. The part set up by Monarch meshed with the local transportation the we contracted. The communication between all parties was good. The flight req... See more

Rated 5 out of 5 stars

Thank you Arthur for such a seamless experience working with you for the first time BUT you are definitely my "Go To" jet provider from now forward. You handled my last minute request, manifest add... See more


Company details

  1. Airline
  2. Transportation service

Written by the company

Monarch Air Group - air charter service provider. Charter or rent a private jet with an experienced crew. 24/7 fleet access will comfortably accommodate your travel requirements.

Monarch Air Group - Experience Matters.

Written by the company

On-demand provider of private jet charter.
Leading provider of on demand private jet charter, servicing private families, Fortune 500 corporations Government entities and world leading NGO’s.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing service end to end

Amazing service end to end. I worked with Frank who made sure my group had a flawless experience. I greatly appreciated his patience as my groups plans changed. Would definitely recommend working with Monarch!

7 May 2025
Rated 5 out of 5 stars

Highly recommend!

Cannot say enough good things. From start to finish Brenna was so thorough with our charter. She made sure every detail was handled and all our needs were met. Highly recommend and can’t wait to work with them again!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had to book a last minute trip complicated by delays and weather and evolving plans and I was assisted and supported all along the way from my initial inquiry all the way to when my passenger landed and got to the hotel. They took care of everything.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Monarch

Brenna was knowledgeable, responsive and empathetic to our situation. It was great working with her. Our flight was on time, smooth and a great experience.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience booking through Monarch

Great experience booking our round trip flight for a family vacation through Monarch. Daria was top notch, addressing any concerns we had and giving several options to choose from. Daria was very responsive, always available to talk and kept me updated on the flight info from start to finish. I will definitely work with Daria and Monarch for future trips.

24 April 2025
Rated 5 out of 5 stars

Incredible company

Incredible company, everything was so easy that it was looking even unreal. The experience was unbelievable and we will repeat it with them for sure.

9 April 2025
Rated 5 out of 5 stars

I used Monarch Air to book a flight to…Grand Cayman

I used Monarch Air to book a flight to Grand Cayman. Everything was exactly as expected. The trip was easy, on time departures and arrivals, courteous pilot and co pilot, could not have been easier. Safety was, of course, a big concern, and we felt absolutely safe. It made international travel safe, efficient and stress free.

21 April 2025
Rated 5 out of 5 stars

Absolutely outstanding in every way

Absolutely outstanding in every way - Daria worked with me tirelessly, often answering emails late into the evening, in order to match an aircraft and schedule for our short 2-hour trip. Communication is key and Daria always kept me updated on latest pricing and availability, and was very patient as my schedule changed nearing the date of travel. I have no reason to ever look to other charter companies - Monarch are the best! Looking forward to working with them again - thank you, Daria! (PaulD)

8 March 2025
Rated 5 out of 5 stars

Brenna was exceptional

Brenna was exceptional. She went above and beyond with two high maintenance passengers. Truly phenomenal customer service with timely responses!! I would not hesitate to use her services again in the future.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent In Every Way

Frank with Monarch has been a delight to work with. Not only is he incredibly responsive and quick, he always gets us the best pricing and our experiences are nothing but seamless and relaxing. Frank is my go to now for all our charter needs. Save yourself the time of quoting out with many brokers and go straight to Frank, you’ll be happy you did!

17 March 2025
Rated 5 out of 5 stars

Kudos to Daria!

Daria was lovely. I made a last minute request to get my family home, and she went above and beyond. She made sure the crew was available and we left in a timely manner!

17 March 2025
Rated 5 out of 5 stars

The whole experience was awesome

The whole experience was awesome. Brenna was very helpful and punctual with replies to requests. I was a little nervous without prior experience with her or chartering a flight inside Europe, but her service was the best! She even arranged for some treats for my dog!
No need to worry!

28 February 2025
Unprompted review

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