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Monarch Air Group Reviews 1,079

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and attentiveness. Many people found the response times to be quick and efficient, contributing to a smooth and easy user experience from start to finish. Reviewers frequently mention feeling well taken care of throughout the entire process. However, some customers also noted issues with communication, experiencing delays and a lack of follow-up regarding their concerns. A few other people also felt that the quality of the jets and ground transportation was subpar, with some flights being delayed or lacking expected amenities.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, kindness,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experiences as... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the high quality of service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

everything was excellent. The level of client service that Joey Bernat (Executive Account Manager) provided was of the highest quality. Responsive, helpful, adding extra touches…it was all incredi... See more

Rated 5 out of 5 stars

Arthur found for us the newest jet at a reasonable price. And, he catered the best of food both for the departure and return. He even included my favorite whiskey! When there was a delay for the fl... See more

Rated 5 out of 5 stars

The logistics for the travel synchronized perfectly. The part set up by Monarch meshed with the local transportation the we contracted. The communication between all parties was good. The flight req... See more

Rated 5 out of 5 stars

Thank you Arthur for such a seamless experience working with you for the first time BUT you are definitely my "Go To" jet provider from now forward. You handled my last minute request, manifest add... See more


Company details

  1. Airline
  2. Transportation service

Written by the company

Monarch Air Group - air charter service provider. Charter or rent a private jet with an experienced crew. 24/7 fleet access will comfortably accommodate your travel requirements.

Monarch Air Group - Experience Matters.

Written by the company

On-demand provider of private jet charter.
Leading provider of on demand private jet charter, servicing private families, Fortune 500 corporations Government entities and world leading NGO’s.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

100% first class - beginning to end.

From the first telephone call to Chanel, to the final completion - everything was first class! On time, constant updating, aircraft, pilots, flight, follow up and most important, out of three other quotes, Monarch’s was most reasonable. Half of the most expensive other quote. Quotes were apples to apples. Highly recommended.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Jake = MVP

Jake worked with me as the plans changed for 2 months. He was always responsive and helpful, around the clock.
When it was finally time for the trip, everything was exactly as expected and described.
Would recommend him to anyone.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Jake was fantastic—he was incredibly…

Jake was fantastic—he was incredibly communicative throughout the entire process, making sure all my questions were answered and helping me feel confident about the booking. The price they offered me was very reasonable, especially considering the level of service. The flight itself went smoothly, and it made for a really enjoyable trip. I will absolutely be booking with Jake again in the future—highly recommend!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Rajiv was incredibly helpful in securing an aircraft for our business trip; The food was solid, the pilot and copilot were attentive, and the plane was very fast/clean. All top marks!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

I wish more than 5 stars was an option…

I wish more than 5 stars was an option for these guys! Absolutely phenomenal experience. Our commercial flight got cancelled and we had no way to get to our ski trip, so I called these guys and Katrina got us all set up for a flight early enough the next morning to hit the slopes on time. The pilots were great and did a fabulous job. A+ work all around!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Allen is the best in the business

From start to finish, Allen was completely professional. We are a lot to handle-several emails to him, follow ups, etc. He handled them with grace and professionalism. He was in constant contact with me at all hours of the day. Allen is well versed and knows his job well. His communication skills were top notch. He was able to secure a jet in India within a short time frame. Allen will be my go to person for our next trip internationally. He is the best in the business!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service! Christian was amazing. He answered all of our questions, helped with all stages of planning and made our flight experience exceptional.

18 January 2025
Rated 5 out of 5 stars

A last minute scheduling change…

A last minute scheduling change required to search for an alternative travel option. I was lucky enough to connect with Katrina and within thirty minutes, she solved my scheduling problem. Our pilots, Robert and Dillon were professional and gracious. The flight was smooth and peaceful. Katrina also booked a car that was waiting when we landed. Our trip started off GREAT, thanks to Katrina, Robert and Dillon. I look forward to utilizing your services again!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, responsive and attentive

Rajiv Japsi made our experience with booking and tracking a breeze. We even had a last-minute change and Raj was unbothered and almost bent over backwards to make sure we got a new flight. He's amazing to work with and very professional. Our client was very pleased with his overall experience on the plane, which made us all the more happy. Will definitely book with Monarch again when the need arises. Thank you!

14 January 2025
Unprompted review

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