I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Reply from MONAT
Anne-Marie,
We're so happy to hear that you've noticed a difference with your hair! Thank you for sharing your experience with us.
Love their products
Love their products. Wish they could
Ship without destroying the product.
29 July 2025
Reply from MONAT
Great! Thank you for your great feedback!
Easy convenient ordering. Great promotional items Loving the IR Clinical line of hair thinking/growth products so far . Hopefully they will do what they claim with continued use
So far so good easy convenient ordering
18 June 2025
Reply from MONAT
Cindy,
We're happy to hear that you found ordering easy and convenient. Thank you for your positive feedback; we appreciate it!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I wouldn't call my experience great..
I wouldn't call my experience great... it was with much apprehension I chose Monat because my hair was getting sooo thin and next to none in some patches. I tried to follow the steps faithfully and after a couple months, I could see no improvements. I didn't give up except to use a dandruff shampoo once in a while, as the dandruff was bad! It's been 7 months now and I do believe it is working! I've a lot of 6 inch growth and it's coming along! I'm trying to keep my excitement to a minimum. Hope it continues!!
29 July 2025
Reply from MONAT
Great! Thank you for your great feedback!
I love my Monat products
I love my Monat products, service is great and my upline Kayla Landriault is AMAZING!!
28 July 2025
Reply from MONAT
Roxie F,
We appreciate your wonderful feedback! It's great to know you love our products and have had a positive experience with our service.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Always a great experience
Always a great experience! I have been purchasing from Monat for the past 7 years, I can honestly say I love their junior products for my children’s hair! It’s been the only ones I’ve used since they were a year old! Monat has great customer service and the order always arrives in a timely manner!
1 July 2025
Reply from MONAT
Katheryn Rowland,
We're happy to hear that you and your children have had such a wonderful experience! We appreciate your kind words about our customer service and timely delivery. Thanks for sharing!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Very over priced products
Very over priced products. Sales most often are.....if you spend x dollars 1st then you get a deal. They constantly send advertising and remind you to buy.
19 June 2025
Reply from MONAT
We’re sorry to hear that our pricing and promotions haven’t met your expectations. We strive to offer high-quality products and value through our deals, though we understand they may not work for everyone.
Regarding the marketing emails, you do have the option to adjust your communication preferences anytime by logging into your Back Office at mymonat.com. If you need help or have any questions, feel free to reach out to us at CustomerCareUSA@monatglobal.com. We’re always happy to assist.
Thank you for your feedback, it truly helps us improve.
I can't get help
I can't get help with my second flexship order. It says I'm supposed to get a free product but there is no option shown for free product. It's also very difficult to get in touch or get feedback from my Monat rep.
29 July 2025
Reply from MONAT
Hi Amber, we’re so sorry to hear about the trouble with your second Flexship order and the frustration with not seeing the free product option. We completely understand how disappointing this can be, especially when it’s been difficult to reach your Market Partner.
Thank you for being a valued VIP! We want to clarify how the free product works: after you place a qualified Flexship order (total final cost of $84 USD or more), your next Flexship setup will show a list of eligible full‑size free gifts to choose from. Upon reviewing your account, we noticed that your May 2025 Flexship did not qualify due to the final order amount, which is why the free product option did not appear.
Additionally, you have several reward coupons available in your VIP Wallet: $50, $30, $20, $15, and $10, along with your anniversary gift. To redeem them:
Log in to your Back Office at mymonat.com
Open the “VIP Perks” widget on the right side of your screen
Click “Redeem” to select the coupon you’d like to apply to your next order
If you need help reviewing your Flexship setup or redeeming your rewards, please reach out to us at CustomerCareUSA@monatglobal.com or call (888) 867‑9987. We’ll be happy to ensure you receive all your perks without any issues.
Thank you again for being part of the MONAT family, we truly appreciate you!
Wonderful products
Love the products and the sales they have love the make up and my person Melodie Kelbaugh
24 October 2024
Reply from MONAT
Michelle,
We're happy to hear that you love the products! We appreciate you sharing your positive experience with us.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Karen,
We are happy to hear you think our products are great and that you appreciate the fast shipping and your representative! Thanks!
Reply from MONAT
Kathleen Collins,
We're glad you appreciated our representative's friendly and personal approach! Thanks for your feedback.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
One of the products I purchased leaves…
One of the products I purchased leaves my hair brittle and sticky. Worst product I have bought in long time
15 July 2025
Reply from MONAT
Hi Cecy, we're so sorry to hear that one of the products left your hair feeling brittle and sticky, that’s definitely not the experience we want for you.
We understand how disappointing it can be when a product doesn't perform as expected. Upon reviewing your account, we didn’t see any previous contact with our Customer Care team regarding this issue. We’d really appreciate the opportunity to make things right.
If your order was delivered within the last 30 days, you may still be eligible for a return or refund under our policy. Please reach out to us at CustomerCareUSA@monatglobal.com or call (888) 867-9987. Wwe’re here to help and support you however we can.
Thank you for your feedback! It helps us improve and better serve our customers.
Reply from MONAT
Hilary Baccam,
We appreciate your kind words and are happy to hear that you found our reps helpful and the process easy.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Absolutely love Monat!
Absolutely love Monat!! Quality products that have definitely enhanced my hair.
21 July 2025
Reply from MONAT
carolinagirl,
We're happy to hear that our quality products have enhanced your hair! Thank you for your positive feedback; it means a lot to us!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Charli Hall very helpful
Charli Hall very helpful. Just started using my products three weeks ago and can immediately see and feel a difference in myhair.
29 July 2025
Reply from MONAT
That’s amazing to hear - thank you for sharing! 💫 We’re so happy you're already seeing and feeling the difference in your hair after just a few weeks. And big shoutout to Charli Hall for the great support! 🙌✨
Just started my journey
23 June 2025
Reply from MONAT
Francesca,
We're excited for you and wish you the best as you begin. Thank you for sharing your experience with us; we appreciate it.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Good product and rapid services
1 July 2025
Reply from MONAT
JEAN-PHILIPPE,
We're happy you appreciate our product and fast services. Thank you for your positive feedback; it means a lot to us.
Have ordered on more than one occasion
Have ordered on more than one occasion. Very happy with products, promp delivery and service.
22 July 2025
Reply from MONAT
Thank you so much for your continued trust! 😊 We're thrilled to hear you're happy with the products, fast delivery, and overall service. Your satisfaction means the world to us! 💙
I don't do a lot of shopping at home…
I don't do a lot of shopping at home but it is so easy with Monat products
29 July 2025
Reply from MONAT
Kathy,
We're happy to hear that our products make shopping easier for you at home. Thank you for your positive feedback; we appreciate it!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
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