I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m really happy with these products
I’m really happy with these products. I haven’t been able to wash my hair with shampoo for most of my adult life. Using the Monat products my scalp is very healthy. A single bottle lasts a long time, I share the shampoo with my husband and we go through about 2.5 bottles a year between the two of us. I’ve been using their products for over a year, and feel as thought my hair is healthier than it’s been in a long time.
1 June 2025
Reply from MONAT
Emma,
We're happy to hear that our products have contributed to a healthier scalp and hair for you and your husband. It's great to know a single bottle lasts a long time. Thank you for sharing your positive experience!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
The company quit the ‘for you only’…
The company quit the ‘for you only’ free items on current order and changed it to future orders but I never received anything on that future order
23 June 2025
Reply from MONAT
Irene,
As a loyal VIP customer, your opinion is important to us.
Please email us at Canadamonatsupport@monatglobal.com or call us at (833) 750-4880, and we will gladly review the many advantages of our VIP Perks programme with you.
Scalp serum
I started using the thinning scalp serum and already have so much growth!!! It’s only been 4 weeks! Can’t wait to add more products and restore my hair pre babies!!
29 July 2025
Reply from MONAT
Allison Thompson,
We're happy to hear that you are seeing such positive changes in just four weeks! We appreciate you sharing your experience and wish you the best on your hair journey.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Jodie,
We're happy you enjoyed our great service and products. Thank you for your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I love their hair products
I love their hair products, a month in and I'm already loving the results! Hair is a lot thicker and the balk patches along hair line are filling in.
30 July 2025
Reply from MONAT
Maddison F,
We're happy to hear that you are loving the results!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Great hair products with a good range. Monat
Great hair products with a good range of products for different types of hair. The hair regrowth products are especially good and I have seen an improvement in the time I have been using the products.
30 July 2025
Reply from MONAT
Vic,
We're happy you find our range great for different hair types! It's wonderful to hear our regrowth products are working well for you and you're seeing improvements.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Smelt good helped regrowth of my…
Smelt good helped regrowth of my thinning hair a little maybe. Loved the spray in as it gave the appearance of thicker hair!
30 July 2025
Reply from MONAT
Thanks so much for your review! We're thrilled to hear you enjoyed the scent and that the spray-in helped give your hair a thicker appearance. It's great to know you noticed some improvement with regrowth, even if just a little, every bit counts on the journey!
If you ever have questions about maximizing results or pairing products, feel free to reach out. We’re here to help you feel confident every step of the way!
The product is amazing!
The product is amazing!! I have done hair for over 29 years and this product is absolutely one of a kind!
29 July 2025
Reply from MONAT
Elizabeth,
We're happy to hear that you find our product amazing! Thank you for sharing your experience and for your many years of expertise!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Great! Thank you for your great feedback! We are thrilled you love the products.
Reply from MONAT
Debbie,
We're happy you love our products; we appreciate your feedback and are grateful for your support.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Care
Using specialized facial and hair care is a new experience. I think the ‘Black’ shampoo has given my hair more body. The face wash seems very slick which I’m not used to but it cleans well.
22 July 2025
Reply from MONAT
Hi Ann, thank you for sharing your experience! We’re so glad to hear that the BLACK Shampoo is giving your hair more body and that you’re enjoying the results.
It can definitely take some time to get used to the feel of specialized hair and skincare products, and we’re happy to hear the face wash is leaving your skin feeling clean.
We appreciate you being part of the MONAT family and can’t wait to hear more about your results as you continue using the products!
immediate results
I coud notice a difference immediately - my hair was so soft. Then after 1 week, I noticed that did not have to clean out my brush, usually its full after 1 week so there wa a major improvement on my hair loss - not nearly a much! My hair is definitely more healthy!
10 July 2025
Reply from MONAT
Lisa,
We're happy to hear that you noticed such a positive change in your hair's softness and reduced hair loss so quickly! It's great to know your hair feels healthier. Thanks for sharing!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Lori,
We appreciate you taking the time to share your positive experience! We are so happy you found it easy to order and that you love our products.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I started using monat shampoo and…
I started using monat shampoo and conditioner when my hair stylist commented that she had been noticing that I was loosing my hair around my face. since I started in late April to early may using these products my hair is slowly growing back in. Im very pleased
3 May 2025
Reply from MONAT
Teresa,
It's great to know that you're pleased with the positive changes you've experienced since using them. Thanks for sharing!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
So far So Good!
I am still within the first couple of months of use and don't believe I can fully review the products until I have at least used the entire bottle of shampoo+conditioner. However I can say that I have noticed immediate change in my hair... it is softer and seems to be more manageable, still having the shedding issues but I am optimistic that it will begin to subside as well the more I use the product. I do only wash my hair 2X a week so it may be a bit before I see full results but at this point I am happy with the results I am seeing to date.
22 June 2025
Reply from MONAT
Amy S.,
We appreciate you sharing your initial experience! We're happy to hear that you've noticed positive changes in your hair's softness and manageability.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Thank you for your great feedback!
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