We had a great customer service representative that really went the extra mile to make sure we were taken care of. We had some issues with another representative at Moneris that really made a mess of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is great for customer service. 99% of the time , the first person that picks up the phone can assist with whatever problem you have. My only problem is how much more expensive Moneris i... See more
Company replied
Usually when you call any tech support one feels rushed by the agent; however, my experience with Ken was completely the opposite. He took time to listen to my issue, and made sure that he tried every... See more
Company replied
The staff of Moneris Solutions Sam Zhang and his colleague gave willing of their time and walked us through the challenges were were facing in our business. They were unhurried in the process, took t... See more
Company replied
Company details
- Payment service
- Business-to-Business service
- Card processing service
- E-commerce service
- Ecommerce solution provider
About Moneris Solutions
Written by the company
Moneris is a leader in Canadian commerce. Processing one in three transactions across the country, we serve businesses of every size and industry. A trusted partner to businesses, Moneris offers innovative solutions for pos devices, mobile payments, online stores, e-commerce and apis, and in-store commerce, as well as data-driven insights, value-added services and on-site support. Through these solutions, Moneris is powering commerce in Canada to help transform the way businesses grow and operate.
Moneris is Canada’s largest financial technology company that specializes in payment processing. Moneris processes more than 5 billion transactions a year for over 325,000 commerce locations, and employs more than 1,900 people across North America.
For more information, please visit moneris.com and follow @moneris.
Moneris is Canada’s largest financial technology company that specializes in payment processing. Moneris processes more than 5 billion transactions a year for over 325,000 commerce locations, and employs more than 1,900 people across North America.
For more information, please visit moneris.com and follow @moneris.
We make it easy to do business in Canada.
Written by the company
- Canadian through and through
- We get you because we’re one of you. That’s right, we’re Canadian—and we’re proud to offer commerce solutions built for doing business in our own backyard.
- We’ve got you 24/7
- Help is always available. Get in touch with our local support team by phone and connect with a real person with real answers, all day, any day.
- All kinds of futureproof
- As your business gets bigger and its needs change, our products do the same, with scalable commerce solutions ready for every sized challenge.
- On your mark, get set, sell
- You can’t wait to start doing business, which is why our stress-free setup helps you integrate our products and services so you can hit the ground running.
Contact info
195 The West Mall, M9C 5K1, Etobicoke, Canada
- 1 (888) 268-0746
- moneris.com
Moneris Total Commerce
4.3
Excellent
197 reviews
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Reply from Moneris Solutions
We're so happy to hear that!
Reply from Moneris Solutions
We are glad to hear that!
Nick came out to see the new business…
Nick came out to see the new business and answer our questions. Excellent customer service.
24 April 2025
Reply from Moneris Solutions
We're glad to hear that!
Moneris may not be the least expensive…
Moneris may not be the least expensive POS service provider, but when you have an issue they are always there for you. As a business this is ESSENTIAL.
11 June 2025
Reply from Moneris Solutions
We appreciate your feedback!
Reply from Moneris Solutions
We're so glad to hear that!
Dan is helpful
Although was held on hold, specifically DAN was quite thorough and helpful when it came to my inquiry (as an existing customer)
3 June 2025
Unprompted review
Reply from Moneris Solutions
We are happy to hear that!
Allissa (?) was wonderful
Allissa (?) was wonderful - helpful and quick to deal with my problem
2 June 2025
Reply from Moneris Solutions
We are happy to hear that the support was helpful and quick.
Reply from Moneris Solutions
We're glad you find the program easy to use!
This person know exactly how to fix my…
This person know exactly how to fix my problem and all was then well.
2 June 2025
Reply from Moneris Solutions
We're happy to hear that the issue was resolved effectively!
Very happy with service
Very happy with service, we are seasonal so once we open and run for 5 months we have no issues
30 May 2025
Reply from Moneris Solutions
We're happy to hear about your positive experience!
Unacceptable
Unacceptable – Contract Cancelled Overnight Without Explanation
Yesterday we had a valid merchant contract with Moneris. Today, without any prior notice, we received a termination letter citing “multiple risk factors” but giving no clear details.
We are a legitimate furniture business, and this sudden, overnight cancellation has caused serious disruption to our operations. We were not given any chance to clarify or defend our business before they shut us down.
This level of disrespect and lack of professionalism is shocking. We trusted Moneris to be a reliable payment partner, but instead, they acted recklessly, putting our business at risk.
We do NOT recommend Moneris to any large business looking for stable and fair service. Stay away if you want to avoid sudden surprises.
M.B.
30 May 2025
Unprompted review
Reply from Moneris Solutions
Thank you for sharing this feedback. We would like to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
rejected me with no specific reason
4 March 2025
Reply from Moneris Solutions
Thank you for sharing this feedback. We want to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
Completely useless
Completely useless. I need to be able to store customer credit card information because they book appointments in advance but Moneris doesn't do this so I had to go back to the payment system my website provides, which I'm not happy with either but at least it takes payments,.
2 April 2025
Reply from Moneris Solutions
Thank you for sharing this feedback. We would like to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
Great Product & Service!
Customer service representatives have always been great to deal with; they respond quickly and professionally and are always very friendly and helpful. The service is reliable and their administrative portals are easy to use. I am very pleased we moved to Moneris and highly recommend them!
10 February 2025
Reply from Moneris Solutions
We're so glad to hear that you've had a positive experience! We appreciate you recommending us!
Our Moneris rep, Marie
Our Moneris rep, Marie is amazing and always responds promptly. She always does what it takes to solve our issues and help us when we need it.
28 May 2025
Reply from Moneris Solutions
We're happy to hear that you had such a positive experience!
I love moneris
I love moneris. They answer the phone and if you have any technical issues they are solved in a very timely manner. Over the years I have fallen prey to the lower priced competitors and I have seriously regretted it each time.
Even if I was to save money elsewhere, there is no way I would switch from Moneris to a competitor.
You get what you pay for and Moneris is without a doubt the best for reliability of service and troubleshooting.
29 May 2025
Reply from Moneris Solutions
We appreciate your feedback. It's great to hear that our customer support and reliability meet your expectations.
The service with Moneris is verry satisfying.
The service with Moneris is very professional an on point
29 May 2025
Reply from Moneris Solutions
We're so glad to hear that!
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