We had a great customer service representative that really went the extra mile to make sure we were taken care of. We had some issues with another representative at Moneris that really made a mess of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is great for customer service. 99% of the time , the first person that picks up the phone can assist with whatever problem you have. My only problem is how much more expensive Moneris i... See more
Company replied
Usually when you call any tech support one feels rushed by the agent; however, my experience with Ken was completely the opposite. He took time to listen to my issue, and made sure that he tried every... See more
Company replied
The staff of Moneris Solutions Sam Zhang and his colleague gave willing of their time and walked us through the challenges were were facing in our business. They were unhurried in the process, took t... See more
Company replied
Company details
- Payment service
- Business-to-Business service
- Card processing service
- E-commerce service
- Ecommerce solution provider
About Moneris Solutions
Written by the company
Moneris is a leader in Canadian commerce. Processing one in three transactions across the country, we serve businesses of every size and industry. A trusted partner to businesses, Moneris offers innovative solutions for pos devices, mobile payments, online stores, e-commerce and apis, and in-store commerce, as well as data-driven insights, value-added services and on-site support. Through these solutions, Moneris is powering commerce in Canada to help transform the way businesses grow and operate.
Moneris is Canada’s largest financial technology company that specializes in payment processing. Moneris processes more than 5 billion transactions a year for over 325,000 commerce locations, and employs more than 1,900 people across North America.
For more information, please visit moneris.com and follow @moneris.
Moneris is Canada’s largest financial technology company that specializes in payment processing. Moneris processes more than 5 billion transactions a year for over 325,000 commerce locations, and employs more than 1,900 people across North America.
For more information, please visit moneris.com and follow @moneris.
We make it easy to do business in Canada.
Written by the company
- Canadian through and through
- We get you because we’re one of you. That’s right, we’re Canadian—and we’re proud to offer commerce solutions built for doing business in our own backyard.
- We’ve got you 24/7
- Help is always available. Get in touch with our local support team by phone and connect with a real person with real answers, all day, any day.
- All kinds of futureproof
- As your business gets bigger and its needs change, our products do the same, with scalable commerce solutions ready for every sized challenge.
- On your mark, get set, sell
- You can’t wait to start doing business, which is why our stress-free setup helps you integrate our products and services so you can hit the ground running.
Contact info
195 The West Mall, M9C 5K1, Etobicoke, Canada
- 1 (888) 268-0746
- moneris.com
Moneris Total Commerce
4.3
Excellent
197 reviews
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Very Helpful
Everyone that I spoke to was helpful and informative. All of my questions were answered and I always felt like I was in good hands. Any time I needed something, no matter what, I was provided help that was both prompt and patient
30 April 2025
Reply from Moneris Solutions
We're happy to hear that our team was helpful and informative!
We find Dispute Management does not…
We find Dispute Management does not provide enough insight how problem is being dealt with. We get Moneris emails saying urgent but then when we go to disputes on the portal it is very unclear about where in the process the problem is
21 May 2025
Reply from Moneris Solutions
Thank you for sharing this feedback. We would like to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
Every time I speak to a representative…
Every time I speak to a representative they are efficient at arranging a terminal rental. They check my file and everything is very speedy. They are always helpful and great to work with
5 April 2025
Reply from Moneris Solutions
We're happy to hear that you had a positive experience!
I have been a Moneris client for…
I have been a Moneris client for decades and the service and communication as well as the ability to receive verification codes to my Mac has been challenging.
I still 24 hrs later have not received a code in order to access my account on line.
28 May 2025
Reply from Moneris Solutions
Thank you for sharing this feedback. We would like to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
The tellers are professional and very…knowledgeable
The tellers are professional and very friendly also they are very helpful. Great people to deal with.
23 May 2025
Reply from Moneris Solutions
We're glad to hear that!
Reply from Moneris Solutions
We're happy to hear that. Welcome back!
They are polite and very helpful.
5 May 2025
Reply from Moneris Solutions
Thank you for your kind words!
you girl was very helpful and very nice…
you girl was very helpful and very nice to talk with
7 May 2025
Reply from Moneris Solutions
Glad to hear you had a good experience!
Reply from Moneris Solutions
We're happy to hear that!
Very easy to process donations
Very easy to process donations, get daily reports and keep everything in balance.
29 May 2025
Reply from Moneris Solutions
We're glad to hear that!
They suspended service even the vendor…
They suspended service even the vendor didn’t know charge back and instead solve problem they shut off service
29 April 2025
Reply from Moneris Solutions
We understand your frustration and are sorry for the trouble. We have submitted a request for information and hope you'll be willing to share more details.
Susie Harper makes the difference!!
Susie Harper makes the difference!!! She is soo helpful and knowledgeable, makes her customers' life so much easier!!
27 May 2025
Reply from Moneris Solutions
We're so glad to hear that the assistance you received was helpful!
Very helpful
Very helpful, quick response to answering my questions and easy to speak with.
14 May 2025
Reply from Moneris Solutions
We're so happy to hear that!
Reply from Moneris Solutions
We're very glad to hear that!
Great Company to partner with for any…
Great Company to partner with for any small business.
Awesome Customer Service.
27 May 2025
Unprompted review
Reply from Moneris Solutions
We're happy to hear that you had a great experience with our customer service.
100%never ever use this company totally…
100%never ever use this company totally it is scamer I used to 4 years.but they charge me way more deffrnt to agarments if any one still with this company please look at every transcription
22 May 2025
Unprompted review
Reply from Moneris Solutions
Thank you for sharing this feedback. We would like to look into this to better understand what happened. We have submitted a request for information and hope you'll be willing to share more details.
I had an amazing experience on the…
I had an amazing experience on the phone with Sebastian today he was very helpful in assisting me with setting up my business account banking!
28 April 2025
Unprompted review
Reply from Moneris Solutions
We're glad to hear about your positive experience. We appreciate your kind words!
Was sold this business to accept…
Was sold this business to accept payments online for my new company. As soon as I became a customer, they no longer were able to help me and I am unable to set up payments to my website. Waste of time and no help once they have you.
23 April 2025
Unprompted review
Reply from Moneris Solutions
We're really sorry to hear about your experience. One of our agents has reached out to you directly to help resolve the issue and ensure you get the support you need to set up online payments. We appreciate your patience and look forward to getting this sorted for you as soon as possible.
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