Asda Money Reviews 10,613

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting helpful assistants and straightforward processes for various products like credit cards and insurance. Many appreciate the competitive pricing for insurance and the rewards offered with credit cards, making their shopping more economical. The application processes are often described as easy and quick, with decisions made in minutes, and the associated app is praised for its user-friendliness and navigation. However, some customers experienced issues with payment processing, including duplicate direct debits and confusion regarding when payments were applied or rewards added to their accounts. A few also reported problems with card deactivation after name changes or having their cards blocked for suspicious transactions, leading to periods without access to their cards.

What people talk about most

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of use across the... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and very... See more

Payment

Users describe ambiguous interactions with payment, with some finding the app easy to use for managing... See more

Price

Consumers find price to be positive, with many reviewers reporting competitive and reasonable quotes for... See more

Application

Clients share positive opinions on the app, highlighting its ease of use and navigation for managing payments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy access for applying, but still keeps you mindful of what you are applying for, obviously credit. But keeps you to a manageable limit. Clear simple to follow directions for direct debits etc, pay... See more

Company replied

Rated 5 out of 5 stars

Another visit to my local Asda today, to purchase my Euro’s. I never use any other Company and find them to be very good. Always served by very helpful assistants and today Sam was there to serve me.... See more

Company replied

Rated 5 out of 5 stars

I was due to collect my travel money today, but received a text to say they were having to close early. That was fine, but then I realised that today is day 4 and my money would be returned if not co... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure about travel insurance now that my husband and I are now over 70. But the young lady put my mind at rest and explained the different health information I needed to input to get cover. Al... See more

Company replied


Company details

  1. #101 of 163 best companies in Non-bank financial service

Written by the company

At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Overall great experience.

Easy access for applying, but still keeps you mindful of what you are applying for, obviously credit. But keeps you to a manageable limit. Clear simple to follow directions for direct debits etc, paying more than minimum payment, and what may happen if you can’t. And what to do should you need it.
Thank you.

20 May 2026
Asda Money logo

Reply from Asda Money

💚

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful, would recommend

26 May 2026
Asda Money logo

Reply from Asda Money

Hi Sue,

Thank you for taking the time to leave a review. We are glad to hear that the staff were friendly and helpful. We are so glad that you would recommend us.

Best Wishes,
Grace

Rated 4 out of 5 stars

Was easy to use but many questions for…

Was easy to use but many questions for the holiday insurance were repetitive

27 May 2026
Asda Money logo

Reply from Asda Money

Hi Rob,

Thank you for taking the time to leave a review. We are glad that the services were easy to use. We are disappointed to hear about the repetition of questions and will look into this matter.

Best Wishes,
Grace

Rated 5 out of 5 stars

The phone was answered promptly and I…

The phone was answered promptly and I was helped every step of the way to renew my annual holiday insurance.

26 May 2026
Asda Money logo

Reply from Asda Money

Hi Linda,

Thank you for taking the time to leave a review. We are glad to hear that the team managed to help you through the process and that the phone was answered promptly. Thank you for your continuous trust in our services.

Best Wishes,
Grace

Rated 5 out of 5 stars

Quick and easy renewal of existing…

Quick and easy renewal of existing policy, with very competitive price. Great service and documents sent via email.

15 May 2026
Asda Money logo

Reply from Asda Money

Hi Alison,

Thank you for taking the time to leave a review. We are glad to hear that your renewal was quick and easy and that you were helped through the process. Thank you for your continued trust in our services.

Best Wishes,
Grace

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and very helpful staff

26 May 2026
Asda Money logo

Reply from Asda Money

Hi,

Thank you for taking the time to leave a review. We are glad to hear that the team were friendly, knowledgeable and helpful. Thank you for your positive feedback!

Best Wishes,
Grace

Rated 5 out of 5 stars

It works

It works, it's easy to see how much and where I have spent the money. Excellent.

25 May 2026
Asda Money logo

Reply from Asda Money

💚

Rated 5 out of 5 stars

Applying for the asda credit card was…

Applying for the asda credit card was easy and straightforward and very quick to reply and keep me informed about was was happening
And I received my card with in a week and could use it straight away everything was so easy 🙃

24 May 2026
Asda Money logo

Reply from Asda Money

💚

Rated 5 out of 5 stars

Another visit to my local Asda today

Another visit to my local Asda today, to purchase my Euro’s. I never use any other Company and find them to be very good. Always served by very helpful assistants and today Sam was there to serve me. She explained the rates, offered me the option of ‘by back’ and kindly gave me a selection of notes, which I was very impressed with and didn’t have to ask. She ended by wishing me a lovely holiday. Well done Sam.

31 May 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi Jayne,

Thank you for taking the time to leave a review. We are very glad to hear that the staff were helpful, gave you a selection of notes and that you are happy with the services provided each time, we hope you had a lovely holiday.

Best Wishes,
Grace

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