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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Health insurance agency
  5. Mortgage broker
  6. Price comparison site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service,,,

9 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Helen,
Thanks for your review. We’re happy to hear that you had a positive experience with Money.com.au. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Very helpful

Very helpful

8 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Luke,
Thanks for your review. Glad to hear we were able to help and you had such a positive experience. If you need anything else, please reach out.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Jane was so easy to deal with extremely…

Jane was so easy to deal with extremely helpful and everything was so streamline, very helpful and knowledgeable

10 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Bayley,
Thanks so much for taking the time to leave us a review and for using Money.com.au for your business finance needs. We’re glad that your experience with Jane was so positive and that the process was easy. If we can help with anything else in the future, please let us know.
All the best,
The Money Team

Rated 5 out of 5 stars

Felt like a genuine broker

I have had a very positive experience with Money while sourcing some business finance. I was helped out by Fi and she was quick to get in touch, worked out what I needed, sourced some options, updated me along the way, pushed for speed and let me know the second she knew it was approved. Very friendly and personable.

5 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Ben,
Thanks so much for the review and the great feedback on your experience with Fi. We're delighted that you decided to compare your business finance options with Money.com.au and that you found the right solution for you. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

The team member, Nicholas

The team member, Nicholas, was very knowledgeable and friendly. The entire experience was spot on with my needs. Could not have asked for better.

9 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Thanks a million for the review and for using Money.com.au to find the right health insurance for you. Glad to hear that Nic did such a great job!
Best wishes
The Money Team

Rated 5 out of 5 stars

Nicholas was so easy to talk to

Nicholas was so easy to talk to.
He made everything clear and simple to understand with no confusion.
I would highly recommend this service when looking for health insurance.
Eveything was set up within 15 minutes and I did not have to do anything else.

9 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Alana, thank a mill for the review. Delighted to hear you had such a great experience comparing your health insurance with Money.com.au and that Nic made everything clear and simple. If we can help with anything else, please reach out.
All the best
The Money Team

Rated 5 out of 5 stars

Nic was amazing to deal with while…

Nic was amazing to deal with while setting up my health insurance with AHM. He made the whole process really easy to understand and took the time to explain everything clearly. Super helpful, patient and genuinely cared about finding the right option for me. Highly recommend!

3 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Cassie,
Thanks so much for the review and the great feedback on your experience with Nic. We're delighted you decided to compare your health insurance with Money.com.au and that you found the right option for you. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nicholas was extremely helpful…

Nicholas was extremely helpful comparing health funds. I had visited various other comparison sites but none were as helpful and knowledgeable as Nicholas. He found a much better policy with better extras cover. He explained everything clearly and suggested a better payment option ensuring I received the 10 weeks free cover. I would highly recommend Money.com.au and Nicholas.

2 March 2026
Unprompted review
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Reply from Money.com.au

Hi Jan, thanks so much for the review and the recommendation. Delighted to hear that Nic found you such a great deal on your health insurance. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Good experience. I would recommend.

There was no hard sell and Charlie found me better cover with a trusted health fund. Increased amounts in many of my extras in excess of 1000 a year and premium was $15 more a months but I got 10 weeks free. I would recommend this service.

2 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi KM,
Thanks for taking the time to leave a review. What a great result! Charlie and the team are phenomenal at finding health insurance offers like this and it genuinely makes us happy when our customers come away better off after talking with us. All the best with it, and if we can help with anything, else please let us know.
The Money Team

Rated 5 out of 5 stars

Great service

Great service, very professional , helpful operator, best deals for health insurance.

3 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Pawel,
Thanks for the review and for using Money.com.au to find your best health insurance deal. Glad we were able to help :) If you need anything else, please reach out.
Best wishes
The Money Team

Rated 1 out of 5 stars

Do not use Money.com.au

Do not use Money.com.au

Their service is sub standard to say the least. They never return calls and never follow up on information or communication. I would strongly NOT recommend this company to anyone considering any type of finance

2 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Paul,
We want to apologise for the poor service you received from us. Clearly it fell well below the standards we set for ourselves. We have looked into the matter and our CEO has reached out to you personally. We would love to have the opportunity to remedy things, so please do reply when you have an opportunity.
Thanks
The Money Team

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Nicholas. I started off skeptical and a bit frustrated by the call but was so surprised when he actually did save me money and get me better cover at the same time. He was upbeat and easy to deal with. Overall surprisingly great experience.

27 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Celeste,
Thanks so much for taking the time to share your experience. We’re delighted to hear that Nic was able to find you better health insurance cover at a lower cost. We appreciate you being open to comparing your cover with us and the chat proved to be worthwhile. Please let us know if we can help with anything else.
All the best
The Money Team

Rated 5 out of 5 stars

Making complex choices simple

Nicholas was very helpful in helping us find a policy which retained all the benefits we had from the previous policy and at a lower cost. He was knowledgeable and very professional, cutting through the sea of information and countless websites, making the policy options clear and easy to understand.

26 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Diana,
Thank you for the wonderful review. We’re so pleased to hear Nic was able to save you some money on your health insurance, while keeping your benefits. If there’s anything else we can help with in the future, we’d be more than happy to help.
Best wishes
The Money Team

Rated 5 out of 5 stars

very knowledgeable high impressed and recommend

Ben was very knowledgeable and explained options clearly, he answered all my questions and was very courteous. I was very impressed with the whole process and professionalism very happy with the savings highly recommend this service

27 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Rosanna, thanks for the review. Glad to hear you had such a great experience comparing health insurance with Money.com.au and that Ben was able to save you some money. If we can help out with anything else, please let us know.
Bets wishes
The Money Team

Rated 5 out of 5 stars

Easy process, highly recommended

Phil took the stress out of the loan process and was quick and efficient while getting us a better deal than the car dealership offered. This was my first time working with a broker for a car loan, and I would absolutely work with Phil again in future.

27 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Shannon,
Delighted to hear you were able to secure such a great deal on your vehicle finance through Money.com.au. We encourage all of our customers to look beyond the car dealership's offer and we're glad that's been worthwhile for you. The feeling is mutual on our and Phil's part – we would be delighted to help again whenever you need it. Thanks for the review and all the best with the new vehicle.
The Money Team

Rated 5 out of 5 stars

Nicholas was extremely helpful

Nicholas was extremely helpful and professional, I was very happy with the outcome.

27 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Beau,
Thanks for the review. We really appreciate the feedback and are delighted to hear Nic did such a great job for you. Let us know if we can help with anything else :)
All the best
The Money Team

Rated 5 out of 5 stars

Fast & efficient

Nick was very knowledgeable and explained everything really well. It also didnt take too long.

26 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Karen, thanks for taking the time to leave a review. Glad to hear you had such a great experience with Nick. Please reach out if we can help you with anything else.
Best wishes
The Money team

Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service!
Nicholas was extremely helpful in guiding me through the process to get the best health insurance policy that really suited my needs.

30 September 2025
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Donna,
Thank you very much for the review. Glad to hear you're so happy with your experience comparing health insurance with Money.com.au and that Nic found you the best policy for your needs. If we can help with anything else, please let us know.
All the best
The Money Team

Rated 5 out of 5 stars

Excellent broker

Thank u nick. Amazing 5 star ⭐️ service.

26 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Thanks for the review, Rakesh. Delighted to hear you had such a great experience with Nick. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Great experience

Nick was awesome. Very helpful and it was a really smooth process. He got us a great rate. Thank you!!!

16 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Thanks very much for the review. Glad you got a great home loan rate and had a smooth experience working with Nick and Money.com.au.
All the best
The Money Team

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