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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Health insurance agency
  5. Mortgage broker
  6. Price comparison site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy peasy

Nick Burgess made my refinance very straightforward - recommending lenders based on my circumstances and the best rates possible, addressed all my questions quickly - made the whole process simple and very pleased with the result👌🏼

4 February 2026
Unprompted review
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Reply from Money.com.au

Hi Ruth,
Delighted to hear you had such a great experience refinancing your home loan through Money.com.au and that you were able to get the best rates possible. Nick is a legend, so not surprising to hear he did such a good job. If we can help with anything else, please reach out.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nic was fantastic

My partner and I need to consolidate our health insurance and Nic made it extremely easy for us. We can't wait to call him back soon to update our policy

8 January 2026
Unprompted review
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Reply from Money.com.au

Hi Jesse,
Thanks so much for the review and the kind words re your experience sorting your health insurance through Money.com.au. Glad to hear Nic did such a great job. He'll be looking forward to helping you again :)
Best wishes
The Money Team

Rated 5 out of 5 stars

Charlie was friendly and approachable

Charlie was friendly and approachable. He made the service seamless and helped me gain the most out of my private health suitable to my families needs! I appreciate that one less task I have to handle, with the complete process from start to finish done by Money. Thank you!

26 February 2026
Unprompted review
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Reply from Money.com.au

Hi Kirstie,
Thanks for leaving a review. Glad to hear Charlie did such a good and you were able to get your health insurance sorted easily through Money.com.au. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nick Burgess was first class

Nick Burgess was first class. He constantly kept us on track and managed our expectations. We could bid at auction knowing exactly where we stood with finance. Importantly, the rates were on point too.

Settlement was smooth and on time.

Highly recommended

6 February 2026
Unprompted review
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Reply from Money.com.au

Hi Jason,
The a mill for the review. Delighted to hear you had such a great experience with Nick and you were able to get a low rate on your home loan with Money.com.au. If we can help with anything else, please get in touch.
All the best
The Money Team

Rated 5 out of 5 stars

Ben was very informative about health…

Ben was very informative about health funds. And took the time I needed to discuss the variations. Very convivial person to talk to. Easy going regarding glitches on websites I needed to access.

24 February 2026
Unprompted review
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Reply from Money.com.au

Hi Susan, thanks a million for the review. Great to hear you had such a positive experience comparing health funds with Money.com.au and that Ben was able to give you the information you needed to find the right option for you. If we can help with anything else, please reach out.
Best wishes
The Money Team

Rated 5 out of 5 stars

Joseph Andrawis has been very helpful

Joseph Andrawis has been very helpful, with clear and excellent communication.

24 February 2026
Unprompted review
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Reply from Money.com.au

Hi Jeby, thanks for leaving a review. Glad to hear you had such a positive experience with Joseph and the Money.com.au team. If we can help with anything else, please let us know.
The Money Team

Rated 5 out of 5 stars

Great

I recently had Nic sort out my health insurance, and I couldn’t be happier with the experience. He was incredibly friendly, helpful, and made the whole process feel simple and stress-free. He explained everything clearly, answered all my questions, and made sure I understood my options before making any decisions. What could have been a confusing process was made very easy thanks to Nic’s support and professionalism.

23 February 2026
Unprompted review
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Reply from Money.com.au

Hi Archie, thanks a million for the review of your health insurance comparison with Money.com.au. Delighted to hear that Nic did such a great job for you and you found the process easy. If we can help with anything else, please reach out.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nic was extremely friendly and very…

Nic was extremely friendly and very helpful. Highly recommend.

23 February 2026
Unprompted review
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Reply from Money.com.au

Thanks so much for the review. Glad to hear you had such a positive experience with Nic. If we can help with anything else, please let us know.
The Money Team

Rated 5 out of 5 stars

I worked with Fi to secure a business…

I worked with Fi to secure a business loan, she was knowledgeable, clear and 10/10 for consistent communication. If she said she was going to call, I received a call. We will work with Fi again in the future!

16 February 2026
Unprompted review
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Reply from Money.com.au

Hi Elouise, thanks very much for leaving a review. Glad to hear you had such a great experience with Fi and you were able to secure the finance your business needs with Money.com.au. If we can help with anything else at all, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Jane was truly amazing!

Jane was truly amazing! Amazing communication, worling with several brokers at once she certainly stood out from the rest and got me what I needed

19 February 2026
Unprompted review
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Reply from Money.com.au

Hi Micheal, thanks a million for the review. Getting business finance is rarely straightforward so we're delighted to hear that you had such a great experience with Jane and she was able to get you what you needed. All the best with it, and if we can help with anything else, please let us know.
The Money Team

Rated 5 out of 5 stars

Nicholas was great with helping me…

Nicholas was great with helping me compare my health ins. Found me an alternative policy that not only saved me money on my premium but also higher limits on my extras cover! ☺️
Was able to cancel my existing policy & start me up with new company all within the one call. Thanks Nicholas

19 February 2026
Unprompted review
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Reply from Money.com.au

Hi Sandra, thanks for the review and the kind words about your experience comparing and switching your health insurance with Money.com.au. Delighted to hear Nic got you such a great deal and made the process super easy for you. Please reach out if we can help with anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

Clear and concise

It was lovely to speak with someone that understood what we needed and we could understand exactly what he was saying. Very clear and precise on what we were receiving and was able to go through a mass of information within a reasonable time. I would highly recommend our particular consultant.

19 February 2026
Unprompted review
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Reply from Money.com.au

Hi J,
Thanks so much for taking the time to leave us a review. Glad to hear we were able to help and you had such a positive experience. If you need anything else, please reach out.
Best wishes,
The Money Team

Rated 5 out of 5 stars

exceptional expertise

Fi Ahlstrom from Money.com.au was exceptional in helping me secure a business loan.

From start to finish, Fi was incredibly professional, upfront, and thorough in the information she provided. She made the entire process clear and straightforward, always keeping me informed and answering any questions quickly and honestly.

Her communication, knowledge, and dedication really stood out, and I felt supported every step of the way. I highly recommend Fi to anyone looking for reliable and expert assistance with business finance.

Thanks again, Fi — outstanding service.

18 February 2026
Unprompted review
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Reply from Money.com.au

Hi Andrew, thanks so much for the review and the great feedback on your experience getting business finance through Money.com.au. We're delighted (but not surprised) to hear Fi did such a good job and made the process clear and straightforward for you. If we can help with anything else, please reach out to Fi or anyone else in the team.
All the best,
The Money Team

Rated 5 out of 5 stars

Jane Lim was fantastic to deal with and…

Jane Lim was fantastic to deal with and super fast with all communications. Would highly recommend.

13 February 2026
Unprompted review
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Reply from Money.com.au

Hi Craig, thanks so much for the review and the positive feedback and your experience with Jane. We're gratefult you chose Money.com.au to source your business finance. All the best with it, and if we can help with anything else, please let us know.
Thanks
Sean

Rated 5 out of 5 stars

I can’t recommend Miguel highly enough

I can’t recommend Miguel highly enough. From the very beginning, he was professional, knowledgeable, and incredibly hardworking. He guided me through the entire mortgage process step by step, always making sure I understood my options and felt confident in every decision.

Miguel went above and beyond to secure the right finance for me, and his communication was outstanding throughout. He made what could have been a stressful process feel smooth and manageable.

If you’re looking for someone reliable, dedicated, and genuinely invested in getting the best outcome for you, Miguel is your guy.

11 February 2026
Unprompted review
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Reply from Money.com.au

Hi Cyrus, thanks for the review and the great feedback on your experience getting your loan through Money.com.au. Glad to hear Miguel made the process smooth and gave you the confidence to decide on the right option for your needs. It's what we're here for :)
Let us know if we can help with anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

Jarod Wanchap is the BEST

Jarod Wanchap is very good in communication. He also made the signing up procedure simple and smooth. He answered my questions brief and concise. He is good in what he does. I even think he deserves a pay rise.
Good Job Jarod!

10 February 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Victor, thanks for the review. Glad to hear you had a great experience comparing your health insurance and signing up for a new policy through Money.com.au with Jarod's help. We'll pass on the pay rise suggestion to his manager ;)
If we can help with anything else, please let us know.
The Money Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I had an excellent experience working with Nick on my refinance. From start to finish, he was incredibly efficient, highly knowledgeable, and very communicative. He kept me informed at every step, explained my options clearly, and was always quick to respond to any questions. Nick made what could have been a stressful process feel smooth and straightforward. I wouldn’t hesitate to recommend him to anyone looking for a reliable and professional broker, especially for refinancing.

4 February 2026
Unprompted review
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Reply from Money.com.au

Hi Kate,
Thanks so much for taking the time to leave a 5-star review. We’re delighted to hear you had such a positive experience refinancing your home loan with Money.com.au and that Nick made the process smooth and straightforward from start to finish. We appreciate the recommendation, and we'll be happy to help with anything else you need in the future.
Best wishes
The Money Team

Rated 5 out of 5 stars

Thanks Joseph at Money.com

Joseph Andrawis at Money.com made the process of obtaining vehicle finance straightforward and stress-free. He was both personable and professional. He kept us updated the whole way and was responsive and easy to get in touch with at all times. We would definitely recommend and use again.

3 February 2026
Unprompted review
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Reply from Money.com.au

Hi Shannon,
Thanks so much for taking the time to leave a review and share your experience. We’re delighted to hear Joseph was able to make arranging your vehicle finance straightforward and stress-free. We really appreciate the recommendation and would be happy to help again whenever you need.
Best wishes
The Money Team

Rated 5 out of 5 stars

Fi Ahlstrom was a legend

Fi Ahlstrom was a legend! 👌 Super speedy, on point communication, and expertly guided you through lending options for your small business. Highly recommend!

26 January 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Ian,
Thanks so much for the 5-star review and the great feedback. We’re delighted to hear Fi was able to guide you through your small business lending options and gte you the outcome you needed. She’ll be thrilled to hear your kind words. Thanks again for the recommendation, and if we can help with anything else in the future, please don’t hesitate to reach out.
Best wishes
The Money Team

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