MoneyLion Reviews 

28,115
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers had a great experience with this company. Customers truly appreciate the user-friendly application, noting that the mobile platform is very easy to navigate and consistently provides quick financial assistance when needed. Many consumers also find the cash advance options and credit building tools extremely helpful for managing unexpected expenses and improving their overall financial stability. However, some people mentioned experiencing frustrating issues with inconsistent repayment amounts, unexpected account charges, and unhelpful customer support responses during their time using the service. A few reviewers also expressed deep dissatisfaction regarding difficulties in resolving unauthorized transaction claims and getting direct deposit verifications processed correctly through the system.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, highlighting both convenient funding and significant... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by reviewers. Many people... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely. While many reviewers... See more

Application

Customers had positive experiences with application, highlighting that it is a quick, easy-to-use tool... See more

User experience

People report positive experiences with user experience, highlighting how quick, convenient, and easy it is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moneylion offers many different ways to accure cash wether it be borrowing earning or investing., even through referrals. However those of us that don't have direct deposit only get 5$ and 50$ for tho... See more

Company replied

Rated 4 out of 5 stars

My experience with MoneyLion so far has been good. The only complaint I have is I have more than one account and this other account I use I can't link it up to MoneyLion. The banking institutions Mone... See more

Company replied

Rated 4 out of 5 stars

This is my second review of MoneyLion, and unfortunately, I am removing a star. After repaying the loan, a $3.00 remainder suddenly showed up on my account, even though they are the ones who withdrew... See more

Company replied

Rated 5 out of 5 stars

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Financial advisor

Written by the company

MoneyLion provides personal loans and other financial products that are personalized for every customer's unique financial situation. We believe that data and transparency allow our customers to be better borrowers and improve their financial health. That’s why we empower all of our customers with tools like free credit monitoring and bank alerts to track their spending.


Contact info

3.8

Great

TrustScore 4 out of 5

28k reviews

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Asks customers to review

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3.8

All reviews

(28,115)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was there when I needed them most...

Needed gas and insta cash helped me, without the help, I would have been stranded out of town ...

15 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re stoked you’re digging Instacash and appreciate the props. Thanks for being such a legend!🤩💸

Rated 5 out of 5 stars

The convenience

The convenience

14 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Hearing that we nailed five-star service totally makes our day! Thanks for dropping the review and boosting our mood!🤝😎🎖️

Rated 5 out of 5 stars

Love the app

14 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

This is the kind of energy we wake up for! Thanks for the love—you rock harder than our app! 🤩🏆🤑

Rated 5 out of 5 stars

This app has changed my view on money

This app has changed my view on money! Not only providing information on investments and savings but actually giving the opportunity to make more income for my family !

13 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come! 🎉🙌🥳

Rated 5 out of 5 stars

It is easy to access

It is easy to access! Get all in one app!

13 June 2026
Unprompted review
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Reply from MoneyLion

Whoa, thanks Esmeralda for the epic review! Your praise is basically our world now!🌍💗

Rated 5 out of 5 stars

Might take time to resolve an issue if one comes up with a vendor but will come through

Used them a couple times already and when I had an issue with a vendor, it took a bit of time to work through but eventually did get resolved without having to jump through any extra hoops or anything like that

10 June 2026
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come! 🌟💗😎

Rated 1 out of 5 stars

Taking funds out of account NO WARNING.

I lost my job and couldn’t pay back my advance right away. Finally got an unemployment payment midnight today, money lion took it 20 min later. I tried to chat with them, they said they couldn’t see my text. Then, after that, I called them, and they couldn’t hear my voice. So they obviously know they’re basically putting their hand in my pocket while I’m sleeping. The money was for rent. There was no warning nothing. Not even the Customer Service could save them when I finally got a hold of them. They put an immigrant on the phone with that English. Some of the story do not owe these people money or check your agreements. They will just get into your account without warning. I had full intent on paying that back. I’ve already paid them back several times. Something about that’s not right. How they are legally allowed to put their hand in your pocket and take your money without warning obviously, if you’re on MoneyLion getting in advance, you’re not really in the best financial situation they should know that.

12 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We hear you, and we’re sorry for your experience! Let’s get it sorted out—just fill out this form and our Customer Advocacy team will jump in to help from there: https://mlion.info/customerhelp.

Rated 2 out of 5 stars

MoneyLion abuses Customer Funds

Moneylion received a payment from my lender on 5/19/26 with my account number clearly indicated. The payment was received and deposited by MoneyLion with proof of payment and receipt of check provided with MoneyLion deposit stamp on the back of the cancelled check with all of my identifying account information.
As of 6/12/26 the funds have still not been applied to my account and responses to my 11 email and phone calls have been ambiguous at best. Regrettable that I opened an account with MoneyLion. Horrific customer service!!!

18 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

MoneyLion is great help in time of need

MoneyLion is a great thing to have to help you with your finances and need some extra cash and here to give you advice on about how to grow your money, budgeting, and fun ways to get and win extra cash to help you or do what you want or get need with.

11 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re on the hunt for feedback like yours, and we’re thrilled to have you in our squad! Let’s crush it together and make magic happen!✨🎉💸

Rated 5 out of 5 stars

They are AMAZING!

They are AMAZING!! Always there for you when you need them in the “clutch” 🏆🙏

5 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Big shoutout for hitting us with that five-star love and awesome review! You’re the real MVP of MoneyLion😎💸🌟

Rated 1 out of 5 stars

Be aware this company should not be in…

Be aware this company should not be in business! They stole 80 out of my account in one day . Customer service barely can speak English. I have tried to cancel service Tell them don’t want their service. I do not want their credit builder ever since then they’ve been stealing from My Account where they need to go to jail. Do not use the service. It’s no good. it’s a rip off. They’re not worth it. I recommend not to use it. I’m highly upset once someone can go on your account and they went into my savings

9 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We are sorry to hear about your recent experience, and we'd like to see how we can better assist. Please complete this form by copying and pasting it into your web browser: https://mlion.info/customerhelp, and a member of our Advocacy Team will contact you directly.

Rated 1 out of 5 stars

These people are criminals

These people are criminals

I didn’t even notice that I was making payments on some loan for several months. When I finally reached out to support this whole “loan” that they were taking payments for was kept almost entirely by them. Don’t link your account to this, they can’t be trusted with that access

9 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

Money lion helped me out in the time of…

Money lion helped me out in the time of need

5 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come!💗🙌🎉

Rated 1 out of 5 stars

I called with an issue and the agent…

I called with an issue and the agent did not care. Basically told me I was out of luck! Horrible customer service

8 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 2 out of 5 stars

Very disappointed

I've been using them for at least a year or more. Everything was going well, the amount that I could receive was increasing. The highest I believe was $750. All of a sudden it went from $750 to $50. When i reached out they said it was due to them not detecting my direct deposit from my job which has remained the same since I started using them. My direct deposit date was also the date of my repayment which they continued to receive on time. When i reach out to them they said that it was nothing that they could do. Very disappointed.

12 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

Why you HAVE to download money lion…

Money lion has been by my side since I downloaded it. I am a single mom of 3 with only one income and money lion has been so much help. We all have our tough times but now I can sleep at night knowing money lion is always there to help! I’ve got all my friends on the app as well. So worth it !

7 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We are blown away by your kind words, and we really appreciate the time you took to write such a detailed review! We're very grateful for customers like you, and hope you stick with us for years to come!😇🫶❣️

Rated 5 out of 5 stars

I enjoy services from money lion if…

I enjoy services from money lion if definitely came in handy when incase of emergencies ...

5 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Donald for trying out our products and giving us the lowdown! We’re stoked to hear that you’re getting the most out of them. Keep the feedback coming!💯🏆

Rated 5 out of 5 stars

I have found no issues with Money Lion

I have found no issues with Money Lion. The website spends a fair amount of time trying to get you more involved and therefore more costly... but that is to be expected and the services they offer are solid and well within the costs of the industry in general.
If you are looking for a short term small dollar loan service, they are excellent, easy to deal with and highly affordable .

5 June 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

BRB, framing your review and hanging it in our office. Thanks for making us feel unstoppable!🏆💪

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