Mon Purse Reviews 438

Quick Ordering process & I received my Item promptly. Great quality! Thank you

Love my beautiful green bag. It feels extra special with my initials on it. My order came really quickly & I was happy with the whole process. Thanks very much.

Sent the wrong product before Christmas. I sent them back as soon as you provided the details and you took weeks to send me the correct product which I got post Christmas. Both items the leather was already coming up in the corner of the cases which were poor quality. I will not be ordering through you again.

My strap broke at the metal wear and the metal wear tarnished. The zipper was always difficult and stiff to unzip. Overall the product was ok, I brought it some years back so I do wonder if the quality has improved in the mentioned features that i had issues with. I would probably not invest in an item again (made to order bowler bag) unless they told me they had better quality metal wear on the bags (particularly for the price). Also I didn't get a dust bag to store it in which is annoying.

Product not as high quality as I was expecting for the price. Below average customer service; staff seem lovely but hampered by poor processes, website and ordering experience. If products are out of stock then you shouldn’t be able to order and pay for them. I wanted to love Mon Purse however will shop elsewhere next time.

Easy online process, quick delivery and quality goods received

I love my mon purse backpack. It is elegant yet practical like a backpack should be!
Great product. Go Monpurse!

Terrible quality phone case. I will not be ordering again. The letters have already rubbed off and I haven’t had it long at all.

Absolutely love my phone case, it’s such high quality and for a great price.

Worst customer service team on the planet! Complete mess around. So much money wasted and no one willing to support. Multiple faulty items too. Not worth it!

Card wallet broke in under 2 weeks. Got it as a birthday present for my mum. Very upsetting

I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the negative feedback on social media has been silenced simply by removing the comment functionality. This screams of a business struggling to stay afloat and if you can’t find $140....

Excellent customer service and I’ve been super happy with my bag! Great product!

Despite your product being absolutely divine, I have never in my life experienced such horrific, disorganised, unresponsive and blatantly disgraceful service. I placed an order before Christmas which was guaranteed delivery for Christmas Day, which did not arrive despite receiving a booking confirmation. To date nobody has answered your customer support number and when I did occasionally get an email response from support, the information was disjointed and your attempts to fulfil my requests were consistently erroneous.
It took months to finally receive the products we ordered, and we received them separately and I had to chase for the second part of the order.
It was honestly unbelievable how bad the experience was. I will never shop with you again, despite how lovely the actual product is.
I’m seriously so sorry for writing such a review, I can only hope my feedback makes it to someone who realises that something needs to change in your company in order to satisfy customer enquiries.

I love it! It goes with my car keys so well and I love how my initials are on it 😍

Fabulous product and great service.