Monroe & Kent Home Reviews 

As all of the 2022 reviews state below - STAY AWAY from this company. I ordered a coffee table back in January, was charged the $900+ immediately and then never received the item and have gotten zero response from anyone that works there. They are basically just stealing people's money at this point - STAY AWAY!!!

The worst customer service I have ever received. I ordered a Dining table and 4 chairs back in January and it is almost July… promise date was end of April. I feel like there might be a total of two people that actually work for this company and they took a bunch of peoples money and now can’t deliver on promised orders so they ignore you. I’ve also contacted them on every single social media platform including linkdin. Had to file a dispute with cc company. Don’t waste your time with them, they are on verge of shutting down probably.

worst experience! ive been waiting for a table i ordered in Octobober 2021 with expected delivery date January 2022. ive been trying to reach the company and no one has helped me track my order. They ask me questions which ive already answered 50x and i never hear from them after they go to find out more details.
very frustrating and i hope i get my doposit back!

If I just copied and pasted Tara's review below, it would be easier! My experience has been almost EXACTLY the same. I have reached out over and over again with no response. This company is took my money, gave me nothing, and wont respond. I have contacted them every way possible and can get NO WHERE. Beyond frustrated.

Here to warn everyone. This is a FRAUDULENT company. Just read all the reviews.

I was tricked as well after finding them on Instagram and doing zero research.

Once I realized I was never getting the $1000 table I ordered, I saw all the comments turned off on Instagram, read reviews online, and saw that they have been scamming for a while.

I reported them to the better business bureau, Instagram, and everywhere else I could.

PLEASE BE WARNED THEY CHANGED THEIR NAME AFTER I REPORTED THEM.

It is now “Interior Designed US”.

Please guys do your research before you have to file fraud with your bank while these guys just get away with pocketing money from innocent buyers.

Nonexistent customer service/Fraudulent company. I have chatted, emailed, FB messaged, IG messaged, called, etc. DAILY for MONTHS with no resolution. I ordered a table in August 2021 that was back ordered until January 2022. I asked if January 2022 was the best date they could give and got an immediate response (funny how before they take your money they respond immediately and once they have your money you hear nothing). I was ok with the backorder so placed my order. I emailed them in December 2021 to see if there were any further delays. They confirmed no delays. 1/19/22 I ask if they have the table yet and don’t receive a response. I email every day until 2/14/22 (a month later) when Stephanie replies and says they are scheduled to ship that week and she will follow up on 2/22/22 to check in. Shocker, she doesn’t respond or follow up and I don’t get a shipping email. On 3/7/22, I get a shipping confirmation. The email states I will get a tracking number within 48 hours. 48 hours come and go with no tracking number. I start emailing reaching every day and 3 weeks go by and I still have no table or tracking information. I finally get ahold of Stephanie on chat and she states the table was “lost”. I’m not sure how you lose a 60” table and am 99% sure this was an absolute lie. She says that they can re-ship the table and I ask how can they do that if they are currently taking orders for an October ship date. She says that they keep a few in stock in case these things happen (another lie). I agree to move forward with a re-ship and she promises they will ship within 7-10 business days. To no one’s surprise, the table doesn’t’/hasn’t shipped. I continue emailing/chatting/calling every day and get ahold of Richard. He says he has reached out to the DC and will let me know by 4/15/22 at the latest. That was the last communication I had with him and have heard nothing for 1.5 months. I finally get a response on FB messenger from Tyler on April 27th. He promises to look into it and follows up next day that he is waiting for response from customer service manager. He promises I will have a reply by 4/29/22. That was the last communication I had with him and have heard nothing since despite following up everyday. On 5/16, I get a response on one of my Instagram messages to please send an email to Business Affair’s. Sara responds and says she will reach out to customer service manager and contact me. To no one’s surprise, this was an empty promise and I have heard nothing. 9 months have gone by with no table, no communication, and continuous lies whenever someone decides to response every 3 months. This company is definitely fraudulent and has been holding my money for 9 months with 0 communication. Like other people have said, there’s a reason their Instagram comments are turned off. When I commented on a FB picture of the table I bought 9 months ago asking where it was, they deleted the picture but did not respond. They claim to be a family business and to be patient with response times but not responding at all is beyond unacceptable.

Well, I guess add me to the list of bad experiences. I ordered a dining table and 6 chairs in early January and have still not received anything. 3 missed delivery appointments with lots of excuses that this should not have happened. I was getting some replys from people but now that we are just trying to get our money back they have gone radio silent. I am not sure what to do next. How to go about getting my money back. I was even still hopeful that my order would actually show up which would be better than just plain old getting your money stolen from you. Don't make the same mistake. So shady.

Like everyone else who deals with the fraud of a company, I share that they are quick to take your money, but vanish immediately after. Ordered was place in March. We were told we would receive it in early May. When nothing came, we called and emailed SEVERAL times, but did not receive any response. Automated phone line was a first clue that something was not right. It is now in the hands of our credit company as we paid for a product that we never received. This could all have been avoided if they were HONEST and PROFESSIONAL and simply called us back. STAY AWAY!

Nobody has responded to us in 6 months of having an order with them but they certainly took our $1000 for the furniture. They have a phone number which leads to an answering machine they must not check, a live chat bot which never responds and an email where nobody replies. DO NOT SHOP HERE AS YOU WILL NEVER RECEIVE YOUR ITEM OR REFUND.

I have placed two orders with Monroe & Kent and have received incorrect information about when my items will be shipped. When you call the customer service department to follow up, you get a voice mail that says someone will call you back within 5 business days (I never received a call back). Five business days? Seriously? When I email, I occasionally get a response. I have worked with a dozen other furniture companies and have never had a problem getting a timely update on my orders or having a person answer the phone. Something is really amiss about this company. If you want good customer service, go elsewhere.

Absolutely horrible service! I ordered a table in Sept 2021. And said that I would receive it before Christmas time then it got moved to January. I understand that everything is crazy with the delays but there is no excuse for them not to answer their phones or contact me back since I have left over 20 messages and try to chat with them through the website! I’ve never been so upset and stressed out that I have no control over what is going on! I have asked for a refund but I really doubt that I’ll get my money back!!!!

STAY AWAY UNLESS YOU WANT TO LOSE MONEY!!!

Terrible service and extended delays. I would give less than one star if I could. I ordered a table in Sept 2021, i was told it would arrive before Christmas, then was told Jan 15. I contacted them for an update, however after many weeks of no response i decided to cancel my order. The customer service team cancelled my order immediately upon request in Feb 2022 and its now the 24th March and i am still waiting on my refund. I have contacted customer service numerous times by chat and phone and the only answer i receive is "i will check with finance and get back to you". I have not yet received any contact from them with an update from finance.

My Order MKHOL1520. I ordered a coffee table Nov 16, 2021. Today is January 8 and I haven't received any update on my order. I completely understand that everything is delays this days but 8 WEEKS. And Of course I can't cancel my order because I will lose 30%
I had sent 4 emails and too many calls with not respond....

Terrible service, stay away!!! Ordered a coffee table in early september and was promised it would arrive by end of month. Fast forward two months later after numerous promises it would arrive, the table never arrived. Even though there are supply issues everywhere, this company constantly promised days the product would arrive and it never did. Took days to get responses from customer service and never gave me a straight answer as to why the product is delayed or where the product was at the time of the inquiry.

We had Monroe and Kent do the family room at our LBI house. It turned out great!

Fantastic company, friendly staff and the most beautiful quality items, I recommend them highly, you must visit you won't look back

I went to Monroe & Kent Home in January 2021. The team were incredibly friendly, helped me pick the right sofa for my space and didn't harass me like other furniture stores.

A couple weeks went by and I came in, the sales person who helped me was off, but her coworker was able to get the notes up on my information and helped me make the purchase.

I was expecting delivery late February, but someone from customer service contacted me and updated me that there was an unexpected delay in getting this order into their warehouse. I was apologized to up and down for the delay and given the option to reselect or cancel without penalty.

My sofa came in, mid-March and I was contacted and offered a delivery appointment same day - unheard of!

Very happy with the service I received and the quality of the sofa, I'll be shopping here again!

I just noticed the first part of the review below me, and I too stumbled across this gem of a business accidently! (And I will be forever grateful). While browsing through their store, I instantly fell in love with everything. The taste is exactly what I was looking for. Comfortable, sophisticated, unique, but also timeless. Not an easy thing to capture. I would shop here forever based on the furniture alone. There are things in every price point. Right off the bat, I have purchased 6 items for my family room, and I wish I came here before buying my couch. But not only the furniture selection will keep me a customer, I am so appreciative of the complimentary design assistance. Danielle was my designer, and she really heard my vision. I cant even count how many hours she must have helped me. Constantly researching and sending me vision boards with furniture options. And when I couldn't quite find what I was looking for, she continued to keep searching until she found exactly what I wanted. I had 101 questions on everything, and she always got back to me with what I requested. I also love how everyone working in the store, helps one another. One of the owners overheard our conversation, and assisted with swatches, and suggestions. I would also like to point out that they stand behind their product, and gave me full confidence that if something wasn't right with my delivery, I would be supported by their store. 100% recommend

I ordered a sectional and was really happy with the instore experience. We didn't get followed around the store like what happened to us at Bob's. We managed to look at all the options at our own pace. I worked with James who put together some looks for my wife and I to think about. We got our sectional on the delivery date that was promised. Happy that I found them

I never got my refund.
They give loads of excuses, my emails went to their spam email. They offered me a money order option as refund. But still never materialised. Don’t risk it. See the amount of bad refund reviews.