As all of the 2022 reviews state below - STAY AWAY from this company. I ordered a coffee table back in January, was charged the $900+ immediately and then never received the item and have gotten zero... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
worst experience! ive been waiting for a table i ordered in Octobober 2021 with expected delivery date January 2022. ive been trying to reach the company and no one has helped me track my order. They... See more
The worst customer service I have ever received. I ordered a Dining table and 4 chairs back in January and it is almost July… promise date was end of April. I feel like there might be a total of two p... See more
If I just copied and pasted Tara's review below, it would be easier! My experience has been almost EXACTLY the same. I have reached out over and over again with no response. This company is took my mo... See more
Company details
Written by the company
Welcome to Monroe & Kent Home, a store that focuses on many things home. We work hard to bring our customers a selection of the best in home for each life stage, style and budget. Our team closely follows emerging design trends to create personalized looks that address your unique design style. Whether online or in-store, the Monroe & Kent Home team are available to assist you with any design project, whether it be refreshing a room, or a whole home. Shop our diverse selection of living room, dining room, bedroom, office and outdoor furniture and accessorize with quality art, rugs, lighting and more. Founded in Central New Jersey, Monroe & Kent Home is a family owned and operated local business since 2017. It's #wherehomehappens.
Contact info
8 The Green, STE 5428, 19901, Dover, United States
- 302.330.8944
- hello@mandkhome.com
- monroeandkent.com
1.6
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Meh...on the fence about being a repeat customer
I didn't realize when I placed my order that items would be shipped from all over the world. I placed my order before Thanksgiving, and have STILL yet to receive everything. One of the items showed delivered, but i didn't receive it and it took at least 2 weeks and 3 follow up emails to resolve. Needless to say, I still haven't received that item. Additionally, the sizes aren't consistent. A large in item could fit like a small in another. Now... with all that, I do like the items I have received, despite one fitting a bit snug due to the size variation. Moral of the story.... the items are as pictured... read the item description VERY carefully and you should be ok....you just better not need anything in a hurry.
22 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Jessica,
Thanks for taking the time to write a review.
We have reached out to our colleagues in customer service concerning the replacement necklace that was recently reordered for you, they will be in touch with you within one business day to ensure that you are fully updated on the status of this.
We have listened to customer feedback such as yours and have introduced a larger selection of products that ship from within the U.S., in fact 99% of our inventory now ships within 1-2 business days and delivers within 4-5 days via standard shipping.
We have also taken on board the feedback to provide more detailed sizing information in standard U.S., U.K./Australian, and European sizes to help customers correctly select the right size and reduce the amount of products that are received which are not as expected.
Please let us know if you have any further questions, we're here to help :) - sayhello@monroeandkent.com
No orders updates
No orders updates? Item ordered 7 days ago and no email/ message updates to advise on when delivery is expected and item required for birthday present
22 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Reece,
We're sorry to hear that you have not had an update on your order. A member of our customer service team will be contacting you within one business day.
Thanks for reaching out
Lies from Customer Service
Okay, so I paid for a few items for Christmas at the beginning of December. I was excited about it, but began to realize that my package is coming from overseas (up to 20 days for shipping), I decided to decline.
Customer service online was great (at first), but then they started making excuses to why my money wasn’t returned into my account. Now I’ve called customer service two weeks after my return, and I’m getting sent to a voicemail! Careful, they may take your money and run! Terrible!
21 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Renata,
Thanks for your review.
We're sorry that you were unable to get through on the phone. It is the holiday season and our phone lines are much busier than usual so rather than keep you on hold, if a team member is not available, your call will go to voicemail where you can leave us a message and we will reply within one business day.
We see that we have been super attentive to all of your inquiries so we're a little confused why you would think that we're avoiding you.
A member of our team will be in contact with you within one business day to follow-up your refund request. Refunds are typically processed within 30-days as per the information on our website, however I see that our colleague Beth was able to fast track the refund process.
Please feel free to reach out with any further questions to sayhello@monroeandkent.com
Still haven’t received item
Placed my order 2 weeks ago with the expectation that it would be shipped within 1-5 days. When I check the status of my order online it still doesn’t say it has shipped.
19 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Hailey,
We're sorry to hear that you have not received this order. A member of our customer service team will be reaching out to you shortly to follow-up on what has happened here.
If we can be of help before they are in touch, we can be reached at sayhello@monroeandkent.com
Satisfied Customer
I love my book bag purse!❤️ It’s a beautiful bag. I’m very pleased and I recommend this website.
19 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Andrea,
Thanks for the feedback. Really happy to hear that you like your purchase, it's one of our favorites :)
If we can be of further help, we're here - sayhello@monroeandkent.com
I ordered on 11/24/17
I ordered on 11/24/17. Today is 12/16/17. I have not received a shipping confirmation. This is unacceptable.
16 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Karen,
Thanks for taking the time to write a review, we're sorry to hear that you have not received your shipping confirmation. We do wish you had reached out to us prior to writing this review to give us the opportunity to look into this for you.
As your order number is associated to this review, we have asked a member of our customer service team to reach out to you. If we can be of further help, please feel free to email sayhello@monroeandkent.com
Never received order
16 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi April,
We're sorry that you have not received your order. We would have welcomed the opportunity to clarify your order status had you reached out to us prior to writing this review.
Your order number is associated to this review and we have forwarded it to our customer service team to research your order and contact you. If you have any immediate questions, please reach out to us at sayhello@monroeandkent.com :)
Order was significantly late, M&K overnighted my purchase to assist
Hello,
I ordered on Nov 19th. Order confirmation said I would receive shipment details in an email. Today is 12/15, and I have not received the email or the order. I attempted multiple times to call the customer service line. No one ever answered. I tried a different option and it sent me to a voicemail. I left a voicemail and did not hear back. I need either my order or my payment delivered to me.
Update after review was posted:
Monroe and Kent emailed me and let me know they were having issues with UPS. Even so, I never received the shipping information the confirmation said I would receive. M&K have now committed to having the product shipped overnight to me, which I appreciate! Follow up review to come if this commitment follows through...or not.
Update after receiving merchandise:
M&K came through! Much appreciated. Beth (as you see assigned in the M&K response) was very helpful! Why was this service not originally provided? The response from M&K below says it is because they understaff, which is not understandable. BUT, Beth was responsive and pleasant the rest of the process once I was connected.
Beth sent the size small that I purchased. She also had the "next size up" sent since I was planning to wear the blazer the next day. I thought it was great forethought to include that in order to insure customer satisfaction! The size 2 did fit, which was good, because the backup jacket was a size 10. interesting right? but still good effort. Beth included a return label for the extra jacket, and I sent back to the company.
Thank you Beth for the assistance and being sure I got the blazer in time for the event I ordered it for, after having such a difficult time getting connected to someone in the company.
M&K: We are busy because we are small is not an acceptable answer to customer issues. Keep in mind had I received my order as expected, I would not have added to the pile of customer service requests your two employees are having to work through.
15 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Katie,
Thank you for your review. We are sorry that you are disappointed with your experience with Monroe & Kent.
As has been mentioned in prior responses here, we are a small business with two team members dedicated to customer service, therefore during busy periods like the holiday season, attempting to contact us via telephone can mean longer wait times to be answered or to receive a call back.
We do provide alternative methods to contact us which include via social media, email and live chat and we aim to respond within one business day.
We see that our colleague Beth is currently working with you concerning your order and she will ensure that your concerns are addressed and a resolution provided with regard to your order.
Received my item which was too …
Received my item which was too small,(US sizes run bigger then these sizes) emailed customer service representatives very professional and solved the matter immediately. Sent out Next size which fits perfect, love the Sequin Blazer and even let me keep the smaller one for my troubles, which my daughter loves.
10 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Rochelle,
We appreciate you taking time to provide feedback on your experience with Monroe & Kent. It is feedback like yours that helps us improve our service and pushes our team to ensure we provide the best possible service.
Please let us know if you have any further feedback, we're here to help - sayhello@monroeandkent.com
The website was easy to place an order
The website was easy to place an order. I haven’t received my order, yet since placing it on November 18. It appears that orders take a long time to process. I would have preferred to learn this at the time of placing my order vs via an email following the online purchase - which is why my rating is currently a 3. Crossing fingers that the wait is worth it.
10 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Melanie,
Thanks so much for the review.
One of our colleagues will be contacting you tomorrow to find out what’s happening with your order and to make sure this is taken care of for you!
Feel free to email us with any further feedback :) sayhello@monroeandkent.com
No item after 5 weeks!!!!
I ordered an item in early November. I still have not received my item. I did contact customer services and had correspondence several times chasing my order. I was finally given a tracking number which shows it has been lost or the tracking number is invalid. Unfortunately I do not understand Chinese. I told customer services I wanted a refund as this clearly wasn’t arriving. Then silence..no one ever got back to me. I then contacted PayPal who opened a case. I have since been threatened by Monroe and Kentnto drop my case or they will forward my cas to a third party collections agency as they consider this shoplifting??? I have not received any refund yet so I’m not sure how it can be shoplifting as I have paid for goods I have not received. PayPal legal department told me they were not allowed to do that . I have had a terrible experience with this company and will never order from them again.
In response: you seem to not care that I am out of pocket having not received my goods. As I told your customer care team who ceased to answer me after I told them I was unhappy that I hadn’t received my item in the expected time frame, I didn’t want the cardigan any longer . If you cannot deliver in your printed time frame you should not advertise it. It is not my fault I have not received my goods. And for your information, PayPal has not credited me back any money which they confirmed to me today. So I am not liable. If by any miracle I receive your cardigan I will be returning it as the person Birthday I was buying it for has passed. Your customer service is disgusting in my opinion. Look how you treat your customers!!!!
Update: by some miracle my item arrived today so I have now closed my claim with PayPal. I still believe I was treated badly the only consolation is the item is lovely. Will offer it as a Xmas present.
8 December 2017
Unprompted review
Reply from Monroe & Kent Home
***IN RESPONSE TO THE REVIEW UPDATE***
Isabelle,
Thank you for your updated review.
We work very hard to provide an excellent customer service experience, we do however acknowledge that on occasion there are missteps, after all, we are only human.
We have been responsive to your concerns and we have responded via PayPal to attempt to resolve this matter without result.
On our website and in your order confirmation email we explicitly state that orders can take up to 5 business days to process and 20 business days to deliver. Business days do not include weekends or public holidays. As of writing this response, your order is still within the quoted time frame.
If you have further questions, please do contact our team - sayhello@monroeandkent.com
***ORIGINAL REPLY***
Hi Isabelle,
Thank you for taking time to provide feedback on your recent order with Monroe & Kent.
We have reviewed the notes associated with your order and see that your inquiry related to tracking information. Tracking was provided to you, however in the interim you reached out to PayPal to dispute the transaction.
When a transaction is disputed with PayPal, the funds are immediately taken back until the product is delivered or a resolution is reached between the buyer and the seller - effectively your order is unpaid and we are out the merchandise at this point.
We ship many thousands of packages a month and are frequently subjected to unsavory individuals who receive their order and open a dispute through PayPal claiming that they did not, or individuals who place an order without paying attention to our processing and delivery lead times and open a dispute with PayPal.
This places significant administrative burden on our small team and therefore it is now company policy that any PayPal disputes that remain open after we have provided information to show a package has been shipped or delivered is placed with a third party collections agency.
After reviewing your order we see that it arrived at London Heathrow Airport to start customs clearance on December 4th.
As of today your PayPal dispute remains open and therefore we are sadly left with no other option than to pass it to an outside agency if the dispute is not closed.
We do understand your concern about your order and we accept that customer service over the busy period of Black Friday/Cyber Monday week was not as responsive as it typically is, however we communicated with you via PayPal and your package clearly shows it is in transit.
If our team can be of further help, please do contact us at sayhello@monroeandkent.com
I just placed order so I'm only …
I just placed order so I'm only reviewing my experience with ordering. My discount code didn't take so I spoke with a representative through chat after the order went through. She fixed the issue and refunded me my discount.
7 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Racquel,
We're really happy we were able to help here. Please do not hesitate to contact us if you need further assistance in the future :)
I just want my money back at this point !!
I ordered on November 8 , 2017 it's now December 2, 2017 I haven't received any information. I have called I have emailed I have also wrote on there instagram with my concerns of my order they keep telling email but won't respond ! This is ridiculous and so unprofessional. I order way before Black Friday and cyber Monday so that nor an excuse. I also know you Now have my info and took the money with tracking number this fraud I will sue ..... I would have loved the 4 items I bought but now I'm not sure I really just want the money back.
please email me about one or 2 thing my money back or my items coming Monday my patience is thin
2 December 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Savannah,
Thanks for your review. We have researched your order and see it was placed on November 16th, not November 8th. Your order was processed within the 1-5 business days quoted in the order confirmation email that we sent to you.
On our website and in our order confirmation emails we clearly advertise that customer orders typically take 7-14 business days to deliver but can take 12-20 business days if any items are being shipped factory direct. Business days do not include weekends or public holidays.
We stress this because customers sometimes order without realizing that the reason we offer such competitive prices is because much of our merchandise ships factory direct.
We see that you contacted customer service on November 30th. Typically our small customer service team replies within a few business hours, however with the Black Friday through Cyber Monday weekend, it is taking us approximately two business days to respond to customers. We followed up with our customer service team and a colleague will be in contact with you today.
Monroe & Kent is not in the business of disappointing customers, so if we can be of further help, please do reach out to our customer service team with any additional comments and they will respond at the earliest opportunity. They can be reached at sayhello@monroeandkent.com
YAY!
great experience shopping online and great products and prices!!
30 November 2017
Unprompted review
So Far, So Good
I feel so far, they can be trusted. They provided an email address as a way of contacting them which is good for online companies.
30 November 2017
Unprompted review
Ordered my items 12 days ago, no shipping info yet
Ordered my items 12 days ago. No shipping details, no response to my emails.
Update: after posting my review, I received an acknowledgment to my previous email: "Your email has been received and a member of the team will be responding to you today before 10pm Eastern Standard a Time".
Well, I have received NO RESPONSE. No one contacted me.
Sounds like this is yet another online scam.
29 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Patricia,
Thanks for taking the time to provide feedback on your experience with Monroe & Kent.
We're sorry that you are unhappy with the service that you have received. We are a small company that works incredibly hard to provide excellent service, however on occasion, this does fall short.
The weekend between Black Friday and Cyber Monday is typically a very busy weekend and this caused the delay in our team following up with you due to the large increase in customer inquiries.
We make very clear our order processing and delivery time frame on our website and in our order confirmation emails. Your order was processed and shipped as advertised.
We certainly don't like to disappoint customers. I see that our colleague Rich has responded to you and that we issued you with a full refund and provided you with a pre-paid FedEx label to return your order on receipt.
Please let us know if we can be of further help :) sayhello@monroeandkent.com
Good customer service.
29 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hey Kimberly,
Thanks for taking the time to provide feedback on our customer service. We're here if you need further help, feel free to send an email to sayhello@monroeandkent.com
Unprofessional
They never have the items available to ship. They tell you they tried to contact you which is not true. Weeks later, the items are still available for sale on the site. Waste of time and energy.
27 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Annu,
Thanks so much for taking the time to provide a review. We're sorry that you are unhappy with your experience with Monroe & Kent.
We are a fast fashion retailer that sells a high volume of merchandise each month. On occasion we will reject inventory if we have quality concerns and this can lead to out of stock issues or circumstances where we have to cancel an order, as was the case with you.
Our team works hard to minimize these situations and we see that my colleague Beth has reached out to you to resolve this matter.
Please feel free to contact us if we can be of further assistance :) - sayhello@monroeandkent.com
I haven't received an order receipt
I haven't received an order receipt, tracking number or the item I ordered. Not sure what to expect.
26 November 2017
Unprompted review
Reply from Monroe & Kent Home
Hi Krista,
Have you checked your junk or spam folder? Oftentimes, especially with gmail accounts (which we see you have set as your email), order confirmation and shipping notification email will go there.
We see that you ordered on 11/15 and an order confirmation email was immediately sent and then a shipping confirmation was sent on 11/20.
If these notification are not in your junk or spam folder, please reach out to use at sayhello@monroeandkent.com and we can arrange to resend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.