Monta Reviews 4,371

Visited Chester Market Street car park, paid £3:50 to park for one hour, added 2.3 Kw (10 miles) and charged £1.22. Absolutely diabolical. My opinion avoid at all costs (especially when desperate for a quick charge). Head to the The Little Owl 2 miles away.

Cable get's locked in charger because app states unknown charging state and does not release the cable. Useless....avoid!!!!

Occasionally charges at selected times but usually about just after connecting. Setting up the app should be dead simple, I follow the steps and SNAFU every time.

DO NOT BUY. Absolute POS. I do not recommend. It only works 50% of the time. It is one of the worse things I have ever bought.

Started with a jammed app. A1 assisted however was contacted by Dina who sorted it all out very quickly. She Emailed me and was very helpful and clear especially as I am not at all technical . All in all a good outcome.

The charger stopped shortly after I’d plugged in so I got charged the penalty rates, was able to provide evidence to Monto on their app and they said they would refund me the charge… this was over 3 months ago and still no refund despite chasing multiple times and being assured I’ll be refunded.

I have a Rolec Wallpod served by the Monta app. I had a Rolec 'dumb' charger previously which gave me no problems. My experience of the Monta app is one of disappointment, frustration and regular anger! It regularly ceases, often will not connect and the event log is undecipherable to lay users. The standard Monta excuse is poor internet strength - yet there is no constant log record of this. The system is too unreliable to use overnight. Customer service is pathetic, unhelpful and takes forever. For the avoidance of doubt I wouldn't even recommend this system to someone I disliked!

Warning!! Do NOT get any EV charger that requires participation with Monta! The company and its app is absolutely useless!! Fellow EV drivers please don’t make the same mistake I did, the app keeps failing and there is no override and the support is awful!

On a trip to Co. Kerry, we had to avail of the on-site MONTA chargers at the hotel. What a stressful experience!
Plugged my car in and they debited my card €60, a holding deposit. An extortionate amount! The charger broke midway through the charge. So I had to move my car to the adjacent charger. Because it was considered a new charge, my card was debited again, €60! The car was charging at only 3.4kwh, a snail's pace. Meanwhile, because the first charger broke, 'ending charge' kept going around in circles. 24 hrs later it was still going around. This meant that the €14.24 of charge that I used, had not been charged to me and €60 was still on my card. I had received a receipt for the second charger and that €60 refunded earlier that day but the first one was still suspended.
Customer support was less than helpful because I was conversing with a robot who eventually decided that I should be contacted by a 'human'!! This agent did her best but could offer no help regarding the slow charge so I had to leave it on charge over night, should have been completed in less than an hour!
I contacted the agent again when I noticed the broken charger was still suspending the end of the charge 24hrs later. She did manage to stop it so the proper charge and refund should be forthcoming.
I will never use a MONTA charger again, life is way too short for that type of stress. Avoid at all costs!

Used a charging station with this company. Not only did they take a £50 reservation fee out of my account but then took another £6 reservation fee from my account for the same transaction. I got the money back after my charging session for the £6 transaction but not receievs the £50 back. When I contacted customer service I was told id get it back in 2 business days. I contacted again after this period to then be told by another colleague it actually can take 10 business days for me to have my money returned to me. Im not happy that theyve taken 2 payments off me for the same charge and due to an error on their part I now have to wait 10 business days. Although I do not feel confident ill even receive this back when I got the other money back from the £6 charge once my charge was complete. Will not be using these charging stations again. Never known a charging station take so long to return your money let alone take 2 reservation charges from your account for the same transaction

I tried to get the money refunded but the customer service is so bad, no one wants to help , DO NOT USE the MONTA charging units they will take your money , this is a terrible company

Absolute rubbish, every few weeks problem with this. Waste of time. Do NOT BUY

Great service. I could not integrate with my car, but the chat-support solved the issue, and now the integration works flawless

The charging station would not work I tried the QR Code would not start charging I called customer support they asked me to download the app and log in it would not let me create a count because they would not allow the password to be accepted even though I met the requirements. Very difficult to figure out and does not work this one is located on Corunna road at the Starbucks I highly recommend going somewhere else. Customer support had no answers to the problems nor could figure out how to get the device to work but offered other locations where charging stations were but does not do me good when I'm at the location in which the charger should be working they need to tadevices down if they can't get them to work faults advertising.

A big warning to avoid any chargers that use this app. I started a charge and the charging unit shutdown and I was unable to take my baby to the doctor. I called them and they just blamed other companies. Keep away or you car may become unusable.

I have a business with 8 points for our company vehicles. The service has been somewhat intermittent.
Todays experience though was a new low.
Chatbot, takes ages to get information and eventually I get through to a person (I wont name them). They tell me all my chargers are fine and I need to use the app as its my settings that are the issue. I send a screenshot of my settings to prove nothing has changed my end in 3 years. I get cut off.
Next person (a different one) tells me I cant change the settings in the desktop view but need to use the app. I download and open the app for the app to tell me that as its a business I cant use the app but have to use the desktop.
I manage to get one charger working by initiating a manual start. I am told to try another charger, I comply and this works. I return to my desktop to the chat to find a message "Its charging now" with a smiley face. Then I am told there was an issue and it should all be ok. If I was told at the start there was an issue, I could have saved over an hour of time chasing a fault that I was told was mine which clearly wasnt.
Monta should focus on actual resolution rather than speedily closing chats/tickets to hit numbers. Woeful

If I could give a lower mark I would. I am staying at Lakeland Leisure centre in Cumbria and have tried unsuccessfully eight times to charge my car. Despite Monta taking £50 of my cash into the wallet I still can't charge. I have never came across such a complicated set up as Monta. Simplicity at other chargers but not with Monta. I would like a regund

Very good customer service from Salem from Monta. very fast replies to the ticket, and good quality of service!

I give 1 star because the charging was straight forward.

However, the problem is i went to a Haven site and charged a few days without realising every time i charged, they held £50 from my bank account. I have since paid for all the charging invoices but all the £50 holding payments are still in holding!!!!! So i have to wait at least 10 business days for them to be released according to their online chat agent which is absolutely shockingly poor and should be illegal. I am raising a complaint in respect to this and will never use Monta again, thank god i have a hybrid so i dont have to be forced in future.

Just to add a response to Monta;

I contacted my bank and they told me its nothing to do with them. You request the £50's to be in holding and then youre supposed to request them to be returned but haven't done. So they cannot do anything for me until you take action. If i pay for fuel the £100 holding is returned within the day and ive nenver had to wait in all the years ive experienced holding charges.

Perfect customer service via chat.