Monta Reviews 

Review removed by MONTA previously with no reach our from customer service.

constant issues with charger being "disconnected" every morning im having to spend 10-15 minutes rebooting, disconnecting, and re-configure the setup just to charge the vehicle.

customer service will provide absolutely 0 help with "connection problems" despite it clearly being a software or app issue.

charge point connected via both 2.4 & 5ghz options and both still creating the same issues.

current MONTA Stability at 43% with 33.3% errors recognized

can not recommend this product at all until this issue is resolved.

Once again, the designers of an EV charging system seem in capable of building an app that works. Can someone please tell me why I can't just plug my f@#king car in and charge it. I plugged into the charging station, if course nothing happens. I open the app, and it's not at all obvious how to start a charge. The charging station has a QR code. So I scan that, but I get a generic error message saying it doesn't work. I add a payment method on the app. I try search for a charging station, like, I don't know, the one I'm standing beside. Can't find it. Can someone please design a system with an intuitive, frictionless workflow. Instead it seems at every point monta didn't want my money. If I could give the app - 1 star I would. It was a dreadful and frustrating experience

Jeg har nu i snart en måned forsøgt at få mine penge tilbage, som uretmæssigt er blvet hævet på min konto den 9. februar 2026.
Jeg havde problemer med en ladestander og der blev hævet kr. 500,- med det samme og uden jeg overhovedet fik noget strøm på.
Jeg har forsøgt at kontakte jeres såkaldte support, MEN DET HAR IKKE NOGET MED SUPPORT AT GØRE!
Hver gang jeg har sendt endnu en rykker, får jeg et autosvar fra Melanie:
Dear ...,
This is Melanie from Monta Support.
I recently followed up on your support ticket #456864, but I haven’t received a response over the past four days.
Based on this, I’ll assume the issue has been resolved, which is great news! 🎉 I’ve marked your ticket as Solved so you can focus on what you do best, and I’ll turn my attention to assisting other customers.
However, if the matter is not fully resolved, don’t worry! Simply reply to this email within the next few days, and your ticket will automatically reopen for further assistance.
Thank you for choosing Monta.
Best regards,
Melanie
Monta Support"

Hvorfor sender i ikke mine penge retur???

Received an AI response to a complaint.

80 dollar hold and didnt even work literally insane

Avoid at all cost!
More than 50 percent of the time I've used the chatters they installed at my gym it's taken my money and the charge hasn't worked. Customer service is terrible (if not just a bot)

Was at Down Hall Hotel in Essex … these chargers were useless, causing stress where it wasn’t needed. Got there an hour earlier than I needed to be to relax after a drive, plugged in the charger … nothing, nothing changing on dashboard or anything. Instructions say to scan the qr code, not working. Tried another charger, scanned the qr code, not working. Go onto the website, it asks for the location, I put that in, not recognising the location, it asks to put the location code in manually, the chargers have no sign that says THIS is the location code, so have to go online and ask ai to locate it, o try a few different numbers on the charger and one of them is correct ( a simple label saying this number is the location code would have been great) nothing still not working. Keep in mind this is a terrible phone signal area and everything only works via the internet.
There is no facility to just tap and pay. So I have to create an account put bank card in etc and try again. Nothing still working. I call “support” it gets cut off three times (low signal area) when I get through its AI not even a real person who asks me to do the things I have already tried … finally it tells me it will send a code. Code doesn’t come through, I’m am say there doing that silent thing we do when it’s either stay silent or explode, 15 mins later the link comes through via text, I click on that and do as it asks, doesn’t work first time, finally works second time. After an hour a five mins I finally get the charger working …. Then it’s only 9.7 kw …

Absolutely useless having chargers that rely on the internet in a bad signal area. I would have given it a 1 star but I finally got it working. The greed of these companies also having ai support rather than paying real ppl even though they are useless in many situations fuels my irrational further. If you come across this charger save the headache and find another

I have a home charger that use Monta app.The app use to be good, know is very problematic specially if you want to schedule a charging it almost impossible. I have to start charging manually.

It works when it works, but it is dependent on an internet connection, If you WiFi, for some reason sets out, I wish for you that you dont have to go to the emergency room or catch a flight. With monta, you are not always sure to have your battery charged.

Four chargers at Care UK site in Yate. None work, not even recognised in the app. Useless customer service and poor mobile signal.

It does okay. A little finicky, but overall it's okay.

Held £40 back and I'm still waiting a week later for refund,ive a good sm presence and will be sharing experience.
Absolutely shocking service,if I had £99 held back for fuel it would be back within seconds in previous car so I'm shocked you can't do same from charging aspect.
Needless to say off my charging point list like many others it seems from reviews.

Excellent solution for selling power on your charger, as long as your charger supports OCCP protocol and is MID meter certified. If you have location where EV charger can be publicly accessed and you would like to earn some money, this works great.

Shocking support via Ai. No help when the charger isn’t working and mine hasn’t worked for 3 days. I can’t seem to get someone out to fix this.

The home charge app for Monta is absolutely hopeless. I so regret getting the car charger I have which is for a Porsche and it was called raw sprung. It seems monster is the only app which controls this. It allows one charge per day. I did have EV charge on another app but it didn't continue because I don't think it was able to on my Vorsprung equipment. This app is absolutely hopeless. It charges my car to 40 miles and sometimes less. It's a one-year-old Porsche Panamera where is the other app I was using charged it to 49 to 51 miles, so this is costing every day. I have three low periods of tariff with octopus energy, and I just wanted to program those periods in, so when I put my charger in the car, it would charge in those periods, but it's only allowing one charging period unless you override it hopeless avoid

Billing is inconsistent and intransparent. Overstay fees are not in the charging point description. Stay away

Visited Chester Market Street car park, paid £3:50 to park for one hour, added 2.3 Kw (10 miles) and charged £1.22. Absolutely diabolical. My opinion avoid at all costs (especially when desperate for a quick charge). Head to the The Little Owl 2 miles away.

Cable get's locked in charger because app states unknown charging state and does not release the cable. Useless....avoid!!!!

Occasionally charges at selected times but usually about just after connecting. Setting up the app should be dead simple, I follow the steps and SNAFU every time.

Started with a jammed app. A1 assisted however was contacted by Dina who sorted it all out very quickly. She Emailed me and was very helpful and clear especially as I am not at all technical . All in all a good outcome.