While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and broad selection of products, often finding them to be among the best in the industry. The eCheck payment process is frequently described as flawless and efficient, with orders often expedited once payment clears. However, some people were dissatisfied with significant shipping delays and a lack of communication regarding order status. There are also concerns about product quality, with some customers receiving items that did not match descriptions, such as tarnished coins or incorrect quantities. A few other people also felt that the customer service was unhelpful when issues arose, leading to frustration and canceled orders.

What people talk about most

Product

Consumers find product to be ambiguous. While some customers praise the quality and selection, noting that... See more

Order

Users describe ambiguous interactions with order. While some customers find the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and fair... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues such as hidden charges,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

These guys were my go to online seller for gold and silver....until recently. Dozens of orders flawless, but then the market went haywire, and now I am waiting nearly a full month to get delivery on... See more

Rated 3 out of 5 stars

I would agree with most the other negative reviews regarding their shipping and verification process. It leaves lots to be desired. Quick to take the money VIA E check but then sits in their verificat... See more

Rated 3 out of 5 stars

Similar to other reviews I've seen, I've been working with Monument Metals for years and have always been happy with my deliveries. All of that's changed whether due to volatility or they just did... See more


Company details

  1. Gold and silver trading company
  2. Financial advisor

Written by the company

Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I put my order in on Feb 24th

I put my order in on Feb 24th! I never got a confirmation email that the order was taken. The money was taken out of my checking account a few days ago and my order has yet to even go into "awaiting shipping" status. I am not sure how long its to process an order. I am planning on buying $20,000 worth of gold right away, but I will probably use a different vendor because this is taking too long.

24 February 2023
Rated 5 out of 5 stars

A Wonderful Dealer Experience

I have dealt with different dealers before but this first time experience with Monument Metals was the best. The fastest discreet shipping around and customer service was awesome. The product looks and feels great. Thank you Monument Metals for this experience. I will be back again as a customer.

23 February 2023
Rated 5 out of 5 stars

Monument Metals #1

Monument Metals is a really great choice to get your metals at a great price.
A great selection to choose from and a very easy website to use.

25 February 2023
Rated 5 out of 5 stars

Monument Metals is one of the best

Quick shipping. Efficient, helpful, courteous customer service. I have bought Au and Ag many times from Monument Metals. They are always reliable and efficient. The process is simple. Order, send check, deposit check, 5 days to clear, ship order. Same every time.

9 February 2023
Rated 5 out of 5 stars

Top Notch Provider

I ordered Brittanias and Maple Leaves, and was very pleased with the quality of the coins received. The website was very good, and I ordered with ease. The time between order and delivery was longer than usual, but when I called support for a status, the rep was very helpful and friendly. The order was very well packed, and delivered confidentially. I will definitely order again!

27 February 2023
Unprompted review
Rated 2 out of 5 stars

Buying junk silver😔

Their prices on constitutional silver are great, but you get what you pay for. I received MANY dateless standing libs and barbers,slick Washingtons as well as damaged and rusted coins. Yes, I understand there might be a few,they have been in circulation ,just expect a lot more than you want.
I have been very pleased with other purchases.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

I made my 2nd precious metal purchase…

I made my 2nd precious metal purchase ever through Monument Metal. Their online prices are very hard to beat and for me, they are a local company. I can pick up my items after work, making it easier to hide from the wife than getting things shipped to the house. ;) Customer service through the entire process was great. I will continue to use MM for my precious metal purchases as long as their prices and premiums remain lower than others.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Newbie to stacking.

I've just started buying silver this year. I've made 4 purchases so far. I haven't had to call customer service because I've had no issues. I'm in CA. Delivery within 5 days, items well packed, no damage to coins. Oh let's not forget, best prices for silver rounds out of the other sites I've searched. Do your own research, I did mine.

18 February 2023
Unprompted review
Rated 5 out of 5 stars

MM is my favorite metals dealer

MM is my favorite metals dealer by far. Great selection and usually offers the best price. When paying by check, the elapsed processing time is reasonable enough to make the cost savings worth the effort. The packaging is well done and care is taken to protect the contents as well as disguise the products identity. For these reasons, MM is my first choice among the many alternatives.

24 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look