Mood Health Reviews 254

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness, kindness, and professional approach, making them feel comfortable and heard. The service is often described as convenient, personal, and effective, with many appreciating the ease of finding a suitable therapist and the overall positive user experience. People are particularly impressed with the tools and guidance provided by their therapists, which have helped them manage anxiety and achieve personal growth. However, some customers also noted issues with the service, including feeling rushed during sessions and difficulties with billing. A few other people also felt that the system was overloaded, leading to problems with finding available appointments or connecting with a suitable provider. There were also concerns about unprofessional experiences with certain therapists and a lack of follow-up from customer service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their therapists for being amazing, kind,... See more

Service

Clients share ambiguous opinions on service, with many expressing satisfaction with their therapists,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reviewers praising the... See more

User experience

Customers generally report positive experiences with the user experience, often highlighting the ease and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last sessio... See more

Company replied

Rated 4 out of 5 stars

I can’t afford to go to therapy anymore. I can’t get the help I need. My therapist is a great, but there’s too many sessions needed and the price is too high for every session for me to continue doin... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.9

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Customized and open sessions

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last session, whatever is needed.

28 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We absolutely love hearing that you're enjoying your sessions with your therapist. Thank you for sharing your experience!

Rated 4 out of 5 stars

Very good

Great fast service and very good for my family a great no problema at all thanks

22 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

Thank you for sharing - we love to hear that your experience was great!

Rated 1 out of 5 stars

Decided that I wanted an in-person…

Decided that I wanted an in-person counseling.

15 April 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We understand telehealth may not be best for everyone, and appreciate you sharing your feedback. We wish you the best as you explore in-person care and applaud you for doing what is right for you.

Rated 1 out of 5 stars

I’d give it 0 if I could

I’d give it 0 if I could. So much work on the clients part. Nothing from Mood. They make it impossible to find a therapist and will charge an ungodly fee for a 10 minute “consultation”. Total scam.

10 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that this was your experience. We'd love to work with you to make things right and help you find the care you deserve. Please email our team at hello@moodhealth.com if you're open to trying again.

Rated 1 out of 5 stars

Horrible experience

Horrible experience, was referred by my doctor because I was diagnosed with postpartum depression, when I booked my session with April I was really looking forward to it but when I was on the call I was just waiting for the moment to end that call. It was the worst experience ever she made me feel horrible about the way I felt. She treated me as if I was stupid and as if having depression is the best thing.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with April…

I had a very bad experience with April Garcia she was rude, not a nice person at all and it made me feel like I was doing something wrong going in to therapy. She cut me off multiple times and that was rude and seems that did not care about my situation. Keep saying that she on time limit. She is horrible I will not use her at all I contact mood ask for some one else.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

There never any appointments available

There never any appointments available. I attempted to schedule an anppointment after seeing a doctor for a therapist and it was 4-6 months out. Ridiculous. I asked for someone to reach out to me and I still haven’t heard anything.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

You dropped the ball with finding suitable therapist

You dropped the ball. I went through the assessment with the nurse and when I got the list of available therapists there were only two available. Neither fit my needs. I called the office several times and finally got a list of all the therapists and found a few that would be a fit but they weren't available. There was no waiting list or way to book with them. The person I was talking to said she check in a week if my top preference was available. She wasn't. Then I never heard anything more and gave up. I

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Mood’s service since February.

I have been using Mood’s service since February. The therapists that I have been speaking with are very professional and helpful. They are all there to help you cope with your mental and physical symptoms. I have never used therapist before, but its been a a helpful journey. Knowing that someone listens without being judged is a way to recovery.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience here at mood has been…

My experience here at mood has been very eye-opening with a new understanding of my behavior and thought process. I find John and Diego very easy to talk to and very easy to be vulnerable. I am all about taking accountability and learning from my mistakes. I find things in my day-to-day life a lot more easier to navigate. I appreciate my support system here at Mood. Keep up the great job folks John and Diego are doing a great job.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good mental health.

My experience with Val was great it only took five or six sessions before I was feeling so much better that I didn't need to talk to her but maybe once a month. And after that session I was no longer in need of her service. But I would recommend Val to anyone.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Mental Health Management

I have had excellent success since starting therapy. My therapist sends me tips along with things I can do that are relative to my depression, various anxieties, & continuing to evaluate if I have adult ADHD as it is difficult to diagnose at my age, but because of them, I am more hopeful than ever, and so are both my doctor that prescribes my med's and my therapist that they know will how to proceed in the next month to confirm the effects of my current med's.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my therapists

I love my therapists. They are very kind and very easy to talk to. I am learning a lot about myself and what I can do to improve myself. I feel like I can share whatever I am feeling with them

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I have a great therapist who has helped…

I have a great therapist who has helped me elevate my self worth. I feel heard and seen and she leaves weekly homework to get me through the rough days. I recommend mood therapy to everyone. More people need to use this tool especially during this difficult start of 2025.

26 February 2025
Unprompted review

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