Mood Health Reviews 

272
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff and dedicated therapists for being attentive, deeply kind, and incredibly supportive during personal counseling sessions. Many individuals also find the overall digital user experience very convenient and smooth, pointing out that the online platform provides helpful resources and very simple ways to connect securely. However, some people mentioned frustrating issues with scheduling errors, technical hurdles, and unexpected missed appointments by their assigned providers. A few other people also felt that general communication regarding sudden provider changes, confusing billing details, and support responses could definitely be improved over time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing their therapists and doctors as... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing deep satisfaction regarding their... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely across different... See more

User experience

Reviewers mention positive feedback about user experience, highlighting fantastic reminders and easy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 5 out of 5 stars

I was referred to Mood Health (MH) by my primary care provider. MH reached out to me quickly . The staff was/is very kind and answered my questions concerning insurance and appointments. The counselo... See more

Company replied

Rated 5 out of 5 stars

I am extremely grateful for your services. The website is very well designed. I appreciate the format of the bios as it made it easy to identify one of the best practitioners I have met. The reminders... See more


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

4.0

Great

TrustScore 4 out of 5

272 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(272)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

I’d give it 0 if I could

I’d give it 0 if I could. So much work on the clients part. Nothing from Mood. They make it impossible to find a therapist and will charge an ungodly fee for a 10 minute “consultation”. Total scam.

10 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that this was your experience. We'd love to work with you to make things right and help you find the care you deserve. Please email our team at hello@moodhealth.com if you're open to trying again.

Rated 1 out of 5 stars

Horrible experience

Horrible experience, was referred by my doctor because I was diagnosed with postpartum depression, when I booked my session with April I was really looking forward to it but when I was on the call I was just waiting for the moment to end that call. It was the worst experience ever she made me feel horrible about the way I felt. She treated me as if I was stupid and as if having depression is the best thing.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with April…

I had a very bad experience with April Garcia she was rude, not a nice person at all and it made me feel like I was doing something wrong going in to therapy. She cut me off multiple times and that was rude and seems that did not care about my situation. Keep saying that she on time limit. She is horrible I will not use her at all I contact mood ask for some one else.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

There never any appointments available

There never any appointments available. I attempted to schedule an anppointment after seeing a doctor for a therapist and it was 4-6 months out. Ridiculous. I asked for someone to reach out to me and I still haven’t heard anything.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

You dropped the ball with finding suitable therapist

You dropped the ball. I went through the assessment with the nurse and when I got the list of available therapists there were only two available. Neither fit my needs. I called the office several times and finally got a list of all the therapists and found a few that would be a fit but they weren't available. There was no waiting list or way to book with them. The person I was talking to said she check in a week if my top preference was available. She wasn't. Then I never heard anything more and gave up. I

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Mood’s service since February.

I have been using Mood’s service since February. The therapists that I have been speaking with are very professional and helpful. They are all there to help you cope with your mental and physical symptoms. I have never used therapist before, but its been a a helpful journey. Knowing that someone listens without being judged is a way to recovery.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience here at mood has been…

My experience here at mood has been very eye-opening with a new understanding of my behavior and thought process. I find John and Diego very easy to talk to and very easy to be vulnerable. I am all about taking accountability and learning from my mistakes. I find things in my day-to-day life a lot more easier to navigate. I appreciate my support system here at Mood. Keep up the great job folks John and Diego are doing a great job.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good mental health.

My experience with Val was great it only took five or six sessions before I was feeling so much better that I didn't need to talk to her but maybe once a month. And after that session I was no longer in need of her service. But I would recommend Val to anyone.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Mental Health Management

I have had excellent success since starting therapy. My therapist sends me tips along with things I can do that are relative to my depression, various anxieties, & continuing to evaluate if I have adult ADHD as it is difficult to diagnose at my age, but because of them, I am more hopeful than ever, and so are both my doctor that prescribes my med's and my therapist that they know will how to proceed in the next month to confirm the effects of my current med's.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my therapists

I love my therapists. They are very kind and very easy to talk to. I am learning a lot about myself and what I can do to improve myself. I feel like I can share whatever I am feeling with them

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I have a great therapist who has helped…

I have a great therapist who has helped me elevate my self worth. I feel heard and seen and she leaves weekly homework to get me through the rough days. I recommend mood therapy to everyone. More people need to use this tool especially during this difficult start of 2025.

26 February 2025
Unprompted review
Rated 3 out of 5 stars

Insurance

I did not like the fact that my therapist did not accept or bill my insurance. I would have to do it myself and pay up front. I found this out after a couple very good sessions with her. It's the first time with therapy and it was very difficult for me.I will not be going to therapy in the future. Also they are very difficult to try to get ahold of. My therapist was fantastic

12 February 2025
Unprompted review

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