I have several staple pieces from moon magic and I love them all, they’re good quality, don’t tarnish and are beautiful and unique! I specifically look for rose gold with moonstone, so this company ha... See more
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Review summary
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Based on these reviews
This is my second order with Moon Magic. My wife isn’t into diamonds and originally guided me here for moonstones while gently suggesting engagement rings. She loves her engagement ring and again led... See more
Company replied
I just wish it didn’t take that long to receive the jewelry. I ordered so many beautiful rings and I followed the measurements online and they were too big so I had to return them/exchange. So I have... See more
Company replied
I’ve ordered from Moon Magic a few times now, and overall I’ve had a really positive experience. The designs are unique and the gemstones are genuinely beautiful, which is what initially attracte... See more
Company details
Written by the company
Moon Magic creates gemstone jewelry designed to be both meaningful and enduring. Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful. Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship. Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging. With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Contact info
Singapore
- contact@moonmagic.com
- moonmagic.com
4.0
Great
7K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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Moon Magic - lovely jewelry and excellent service
Moon Magic sells a lovely product (I love my garnet rose-gold ring!) but what impressed me almost as much is how communicative they are. At all times in the order/delivery process, I knew the status of my order and what to expect. This is refreshing after prior experience with other vendors that wasn't as positive. Thank you!
21 January 2026
Reply from Moon Magic
Hello Juliet,
Thank you so much for your kind words! We're delighted to hear you love your garnet rose-gold ring and that the updates throughout your order made the experience a great one. Enjoy your beautiful piece!
Kind regards,
Moon Magic
Reply from Moon Magic
Hello Robbie,
We’re sorry to hear that you didn’t receive an email regarding your order. In some cases, order confirmation emails can accidentally land in spam, junk, or promotions folders, depending on your email provider.
We kindly recommend checking those folders, as the email may have been filtered there. If you’re still unable to locate it, please feel free to reach out to our support team.
We appreciate your order and are always here to help.
Kind regards,
Moon Magic
I would highly recommend
I was a little concerned ordering from Moon Magic after reading some reviews about the jewellery taking so long to come but I have just received the two necklaces I ordered 13 days after placing the order and they are really beautiful. This is well within the timescale provided at time of ordering and the jewellery really is stunning so thank you for a great shopping experience
9 March 2026
Unprompted review
Reply from Moon Magic
Hello Louisa,
Thank you so much for sharing your experience with us.
We completely understand that waiting for an order can sometimes cause concern, so we're very happy to hear that your necklaces arrived within the expected timeframe and that you’re pleased with them. As many of our pieces are made to order, the estimated delivery time is 8–18 working days, so it’s wonderful to know your order reached you well within that window.
Most importantly, we’re delighted that you find the jewelry beautiful. Your kind words truly mean a lot to our team.
Thank you again for your support, and we hope you enjoy your necklaces for many years to come.
Kind regards,
Moon Magic
Beautiful jewellery although few issues…
Beautiful jewellery although few issues first it took a long time to come and found it hard to chase my order but it eventually came. I ordered a positivity stone ring which in the image is bright white with flexs of colour but on my finger its more see through skin tone unless under a bright light, still looke nice the main issue i have is the tiny sharp corners where the diamonds lay, the sharp corners keep pulling on my clothes and scratching things
9 March 2026
Unprompted review
Reply from Moon Magic
Hello Sim,
Thank you for taking the time to share your feedback. We're really glad to hear that you find the jewelry beautiful, although we’re sorry that your experience wasn’t completely perfect.
Regarding the delivery time, many of our pieces are made to order, which means they require a bit more time to craft before shipping. As stated on our website and in the order confirmation email, the estimated delivery timeframe is 8–18 working days.
We also appreciate your feedback about the stone appearance and the ring setting. Natural stones can sometimes appear different depending on lighting conditions, but the sharp edges you mentioned around the smaller stones are certainly not something we want you to experience.
Unfortunately, we’re currently unable to locate your order without additional details. Could you please contact our support team and include your order number or the email address used for the purchase? Once we have that information, we’ll be happy to review the situation and see how we can best assist you.
Thank you again for your feedback, and we look forward to helping you further.
Kind regards,
Moon Magic
Absolute Nightmare – Non-Delivery, Endless Delays, and Zero Accountability – Avoid This Company
Absolute Nightmare – Non-Delivery, Endless Delays, and Zero Accountability – Avoid This Company
I ordered jewelry from Moon Magic in November 2025 as a Christmas gift. The parcel was supposedly “delivered” on 16 December via Royal Mail Tracked 48, but it never arrived in my town, never entered Scotland, and never came anywhere near my postcode (PA7 area).
Royal Mail confirmed to me directly on call that day: the item was misrouted and scanned “Delivered - No Signature” at Cannock Delivery Office in England (hundreds of miles south, wrong country region entirely), then returned to sender/depot. The proof image was a blank yellow-brown gradient – no photo, no GPS, no doorstep, nothing. I checked everywhere at the request from
MM (door, safe places, neighbours, household) – zero sign of it, it would be a miracle as it never entered Scotland!
For over three months now (into March 2026), I’ve been emailing Barbara/support. Every reply is the same scripted nonsense: “waiting for the package to physically return,” “incomplete address” (missing house number, even though postcode was correct and billing matched fully), “nothing we can do because tracking says delivered.” They ignore the glaring fact that “delivered” happened in the wrong country and the item was returned without ever reaching me.
They refused to file a proper claim with Royal Mail (as sender they can), stalled endlessly, and finally just closed with “nothing further we can do.” Klarna dispute rejected twice due to their “delivered” excuse, even with all evidence uploaded.
This isn’t customer service – it’s deliberate stonewalling and gaslighting. They happily take your money, ship carelessly (or not at all), hide behind tracking technicalities, and leave buyers hanging for months. If the item never reached your country, postcode, or property, it wasn’t delivered – full stop.
Avoid Moon Magic at all costs. Save your money and sanity – buy from a company that actually honors non-delivery claims and doesn’t treat customers like annoyances.
Date of experience: November 2025 – March 2026
Order number: #6566051
Product: Smoky Quartz Necklace + Mystery Rings Box
Response to reply: Your reply is identical to every previous one: more scripted excuses, zero accountability, and complete refusal to address the facts.
Royal Mail confirmed verbally – as they only do for recipients – that the parcel never reached my postcode in (Scotland). It was misrouted to Cannock Delivery Office in England (WS11 1LE), scanned “Delivered” there on 16 Dec 2025, and returned to sender/depot. Proof image: completely blurred. No package ever arrived.
Postcode sorting should have kept it in Scotland. The cross-country misrouting is your carrier’s error – not caused by a missing house number “#” (which only impacts final drop-off, not regional routing).
You have repeatedly refused to contact Royal Mail yourselves (your responsibility as sender on Tracked 48) or accept the obvious reality: this was not delivered to me. Instead, you hide behind “tracking says delivered” and “no return received,”
This is not “investigation” or “help” – it’s deliberate stonewalling and gaslighting. You take payment, ship carelessly (or not at all), and leave customers to chase for months.
I will not be changing or removing my 1-star review until you issue a full refund and admit the delivery failure. Customers deserve honesty, not corporate deflection.
16 December 2025
Unprompted review
Reply from Moon Magic
Hello Michelle,
Thank you for sharing your experience. We’re truly sorry to hear how frustrating this situation has been for you, and we understand how disappointing it must feel, especially since the order was intended as a Christmas gift.
We want to assure you that we take cases like this very seriously and that our team has been actively communicating with you to review the situation. According to the official Royal Mail tracking information available to us, the parcel is currently marked as delivered to the shipping address that was entered during checkout.
At this time, the tracking page does not show any confirmation that the parcel was rerouted or returned to us, and we have not received the package back at our facility. Since the package is currently marked as delivered and there is no indication that it was returned, the carrier does not provide compensation in such cases.
That said, we absolutely want to help resolve this matter for you. If Royal Mail has provided any written confirmation stating that the parcel was misrouted or returned to sender, we would be more than happy to review that documentation and continue the investigation with them on your behalf.
We appreciate you bringing this to our attention and encourage you to continue the conversation with our support team so we can do our best to assist further.
Kind regards,
Moon Magic
Main Stone Fell Off The Ring Day One
Main stone fell off the ring less than 12 hours after delivery under normal wear conditions. Attempts to contact customer service have been unanswered. Safe your money.
Pros- N/A
Cons- Quality/Customer Service
14 February 2026
Unprompted review
Reply from Moon Magic
Hello Robert,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is certainly not the standard we aim to deliver.
We are currently in contact with you and have already offered a replacement to resolve the issue as quickly as possible. Our team is committed to making this right, and we appreciate your patience while we work through the process with you.
If there is anything further we can assist with, please don’t hesitate to reach out. We value your feedback and the opportunity to correct this situation.
Kind regards,
Moon Magic
Great service and and even better…
Great service and and even better jewelry. For the price my new ring stack is absolutely amazing. I keep on coming back shopping at moon magic cause they just rock
17 February 2026
Unprompted review
Reply from Moon Magic
Hello Nora,
Thank you so much for the wonderful feedback! We're thrilled to hear you love your new ring stack and that it exceeded your expectations. It means a lot to us that you keep coming back to shop with Moon Magic. Your support truly makes our day!
Kind regards,
Moon Magic
Excellent quality
Quality of the product is very good. Beautiful and strong.
4 March 2026
Unprompted review
Reply from Moon Magic
Hello Mary,
Thank you so much for your kind words! We're delighted to hear you’re happy with the quality and that you find it both beautiful and strong. We truly appreciate your support and hope you enjoy it for many years to come!
Kind regards,
Moon Magic
I have to say I was so surprised by the…
I have to say I was so surprised by the quality of the two pieces I received last month. Both the moonstone ring and necklace are gorgeous and very worth the price.
These are now my daily jewelry and I just ordered earrings to complete this set. The email notifications were also helpful. Don’t worry about the time to ship - it’s worth it!
I live in the continental US if that’s helpful, too!
14 February 2026
Reply from Moon Magic
Hello Amanda,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your moonstone ring and necklace and that they’ve become part of your daily jewelry. It means a lot to us that you came back to complete the set with the earrings. Enjoy wearing them!
Kind regards,
Moon Magic
Very beautiful ring
Very beautiful ring! Had a small delivery problem but the customer service handle it very fast and with respect. I recommend them, good company.
2 March 2026
Unprompted review
Reply from Moon Magic
Hello Vladimir,
Thank you for your kind words! We’re so glad you love the ring and that our team could quickly resolve the delivery issue. Your recommendation means a lot to us!
Kind regards,
Moon Magic
They provided fantastic follow up…
They provided fantastic follow up service and were very helpful, the rings we ordered are very lovely.
26 February 2026
Unprompted review
Reply from Moon Magic
Hello Jennie,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the rings and that our team could assist you. Enjoy wearing them!
Kind regards,
Moon Magic
The quality of the jewelry is…
The quality of the jewelry is impeccable! I just received my mood ring, it changed color instantly and has not stopped! I love the nostalgia combined with the beautiful artistry, I cannot stop gazing at it with wonder!
3 March 2026
Reply from Moon Magic
Hello Susan,
Thank you so much for your lovely review! We’re thrilled you’re enjoying the mood ring and its nostalgic charm. Enjoy the color changes!
Kind regards,
Moon Magic
Excellence in jewellery
Excellent customer service feedback when I had a query.
Peace of mind always a great result.
Quality jewellery that made it difficult to choose my favourites.
Average lead time due to my beautiful pieces being made to order is totally reasonable.
23 February 2026
Unprompted review
Reply from Moon Magic
Hello Natalie,
Thank you so much for your lovely feedback!
We’re so pleased you felt well supported and appreciate your understanding of our made-to-order process. Enjoy your beautiful pieces!
Kind regards,
Moon Magic
No updates on ring exhange
We sent the ring back for exchange and have not heard back about the status. Maybe it has not yet been received, but will update review when I get updates.
24 February 2026
Reply from Moon Magic
Hello Cory,
Thank you for taking the time to leave us a review.
According to the return tracking, your parcel is still in transit and on its way back to us. As soon as it is delivered to our facility, we will process the exchange accordingly and keep you updated.
We truly appreciate your patience and will make sure this is handled as quickly as possible once received.
Kind regards,
Moon Magic
Reply from Moon Magic
Hello Sergiy,
Thank you!
We’re so glad to hear you’re happy with your experience, your feedback means a lot to us!
Kind regards,
Moon Magic
Beautiful 👍👍👍👍👍👍👍👍👍👍👍👍👍👍
11 February 2026
Reply from Moon Magic
Hello Nedaa,
Thank you so much! Your support truly means the world to us!
Enjoy your piece, and we hope to see you again soon!
Kind regards,
Moon Magic
My ring was stunning and amazing…
My ring was stunning and amazing quality and when I lost my stone they instantly replied to give me a new ring. Fantastic customer service.
2 March 2026
Unprompted review
Reply from Moon Magic
Hello there,
Thank you so much for your lovely review!
We’re delighted to hear you loved your ring and that you were happy with the quality. We’re also glad we could respond quickly and get a replacement arranged for you, that’s exactly the level of service we strive to provide.
Your kind words truly mean a lot to us. Enjoy your beautiful ring!
Kind regards,
Moon Magic
I Bought Moonstone Hidden Heart…
I Bought Moonstone Hidden Heart Necklace & Herringbone Chain for my partners 60th birthday she loved it wore a maximum of 3 to 4 times came home from the local pub and the opal pendant had fallen off she was gutted, I got in contact with moon magic and wouldn't replace the pendant at 1st but now they are thanks
26 February 2026
Unprompted review
Reply from Moon Magic
Hello Neil,
Thank you for sharing your feedback. We’re truly sorry to hear about your partner’s experience, especially as it was such a special birthday gift.
We are already in direct contact with you regarding this matter and have offered a replacement to resolve the situation. Our intention is always to ensure our customers are happy with their pieces, and we’re committed to finding a fair solution.
We appreciate the opportunity to make this right.
Kind regards,
Moon Magic
I had a delivery issue and they helped…
I had a delivery issue and they helped me out really quick
29 January 2026
Unprompted review
Reply from Moon Magic
Hello Simone,
Thank you so much for your kind words!
We’re really glad we could assist you quickly and get everything sorted. If you ever need anything else, we’re always here to help.
Kind regards,
Moon Magic
BEWARE
Bought jewellery for my girlfriend only to have a structural issue a year later, which caused a diamond to fall out. They would not replace. Look elsewhere as the quality does not match the price.
Tried claiming it was "wear". And then had the nerve to try and offer discount on more jewellry.
6 January 2026
Unprompted review
Reply from Moon Magic
Hello Hayden,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience.
We are currently in direct contact with you to review the situation in detail and work toward a fair resolution. Our intention has always been to assess each case carefully and transparently, including determining whether damage may be related to wear over time, but we appreciate that this can sometimes feel frustrating from your perspective.
Please be assured that we take concerns about quality very seriously. We value the trust our customers place in us.
Thank you again for bringing this to our attention.
Kind regards,
Moon Magic
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