I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
- #38 of 41 best companies in Greetings Card Shop
- #30 of 45 best companies in Flower Delivery
- #319 of 373 best companies in Gift shop
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to use the website
Easy to use the website. Found exactly what I was looking for. Now hopefully it is delivered when I requested....end of July
19 June 2026
Love using Moonpig and being creative
Love using Moonpig and being creative. Great website. So easy to use.
19 June 2026
Easy to build my own personal card
Easy to build my own personal card. My 87 yr old dad was delighted :):)
19 June 2026
Fantastic service as always
Fantastic service as always. Working on a remote island overseas, I once again needed Moonpigs help!
Easy to upload a family photo card ready for Father's day and a gift from a great collection, all completed and delivered within 24 hours! Sadly the chocolate bar was left outside & melted in the heatwave, but still consumed after 2 hours in fridge! 😉
19 June 2026
Personalised E card
Very easy to do. This is a very cheap way of designing ,personalising and sending a card but by email all for 99p! 👍😁
19 June 2026
Always great best price
Always great best price, quality and service never buy cards in shops moonpig the way forward
10 June 2026
Moonpig has saved me on a number of…
Moonpig has saved me on a number of occasions!!! It's a great thing!!
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The flowers were terrible
The flowers were terrible, all of the leaves fell off I had to get some more from another supplier
19 June 2026
Reply from Moonpig.com
We are sorry the flowers did not meet your expectations Maggie and understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
Easy app to use..with humourous cards
Easy app to use..used the self writing, so could write my own note in the card...
Found a good selection of cards too...
Quick delivery too ...
19 June 2026
The card was lovely it's great to…
The card was lovely it's great to personalised it and delivery was good to thank you highly recommended you
18 June 2026
Love the card I designed it looked fab…
Love the card I designed it looked fab the little stickers were the finishing touches
19 June 2026
The card was meant to arrive today
The card was meant to arrive today, assume
It won’t arrive for Father’s Day
19 June 2026
Reply from Moonpig.com
We are truly sorry the card did not arrive as expected, especially as it's for Father's Day Ruairidh and we understand how disappointing this can be. I've reached out to you regarding this as we'd love to further assist - Mollie
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