Moovers Mobility Lovers Reviews 456

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and smoothness of the rental process. Many people appreciate the helpful, polite, and professional staff, often describing them as accommodating and friendly. The quality of the cars is frequently mentioned, with consumers noting they are clean, well-maintained, and often in new condition. However, some customers also noted issues with the location, specifically regarding finding the car or the drop-off spot. A few other people also felt that the staff could be rude or that there were attempts at upselling. There were also isolated reports of long waiting times for airport pickup.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Reviewers highlight positive aspects of the product, with many customers praising the excellent condition of... See more

Location

Users describe ambiguous interactions with location. Many customers appreciate the convenience of the offices... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car rental company

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Great communication before arrival upon arrival and at drop off. Great spotlessly clean car and easy drop off and pick up. Lovely friendly staff best car hire company I’ve used at Alicante airport. Will be using them again. Thanks Moovers

22 April 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thanks Fiona!
We’re delighted to hear you had a great experience from start to finish. Our team works hard to provide clear communication and spotless cars, so it’s wonderful to know you felt well taken care of. Looking forward to welcoming you back at Alicante airport soon! Regards, Moovers Team.

Rated 5 out of 5 stars

No issues

Rented from Alicante Airport. They thoroughly inspected and documented any existing damage on check-out. No issues on return, deposit immediately released. Quick transfer shuttle to/from airport. Would use again.

20 April 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hi Jemma: Thank you for your feedback. We’re glad you appreciated the thorough inspection and documentation of the vehicle, and that the return process and deposit release were quick and hassle-free. We’re also happy our airport shuttle service was convenient for you. We look forward to welcoming you again soon! Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent service!

Excellent service! Smooth pick up and drop off. Very friendly staff, speak very good English and the WhatsApp service is great!
We had a free upgrade to an almost new Nissan Juke. Highly recommend!

20 April 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Tessa, for sharing such positive feedback. We’re thrilled our team made your rental experience easy and comfortable, and that you enjoyed the upgrade surprise. We’re here to make every trip special. Looking forward to welcoming you back to Moovers soon!

Rated 5 out of 5 stars

this was my second rental and would…

this was my second rental and would have no problem recommending them,great communicationn and a free upgrade on the car.staff very pleasant.

14 April 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Aidan, for choosing us again and recommending Moovers. We’re happy to hear you appreciated our communication and friendly staff, and that you enjoyed the upgrade. We look forward to welcoming you back soon! Regards, Moovers team.

Rated 5 out of 5 stars

Best car hire company at Alicante

Best car hire company at Alicante. Friendly and efficient staff who don’t frighten you into taking their insurance and get you on your way quickly.

30 March 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Paul for your kind words. We’re glad you appreciate our friendly and efficient staff, and our straightforward, no-pressure insurance policy. Our goal is to make your experience quick and hassle-free. We look forward to seeing you again soon at Moovers!







Rated 5 out of 5 stars

Super friendly and collected and…

Super friendly and collected and dropped us off quickly. Have used them twice and would recommend

27 March 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you, Scott, for your trust and recommendation. We’re glad our team provided quick and friendly service both times. We look forward to assisting you again soon! Regards, Moovers Team.

Rated 3 out of 5 stars

The car we received was virtually new…BUT!!....

The car we received was virtually new so no problem there.

The guy who collected us was really good right up to the point when he told us we had no insurance with the car.
I told him we had insurance through Zest. He disputed that and then went onto say that we could be responsible for the car being written of. Tens of thousands!
I phoned the broker (Zest) who informed me this was incorrect.
In addition we had already taken out an excess reimbursement policy with the RAC.

I pulled the guy over all of this and he told me he was just an employee. I also overheard the same tactics being used on the next desk to us.

This is clearly company policy by incentivising the reps to sell this insurance.

Despite the denials the company is well aware this goes on.

Buyer Beware!

10 February 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Hello Gray:
Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with the car, but we regret that the conversation about insurance caused frustration. Our intention is always to provide clear and transparent information about coverage options, and we take your feedback very seriously.
If there was any misunderstanding regarding your existing coverage, we sincerely apologize. It is never our intention to pressure customers, and we will review this internally to ensure that all information is communicated correctly and professionally.
We appreciate your honesty and hope that, despite this, you had a satisfactory rental experience. If you would like to discuss this further, please don’t hesitate to contact us.
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent well priced service with…

Excellent well priced service with friendly staff who get you ‘mooving’ quickly and efficiently from their off airport site. Just one word of warning - be ready for the hard insurance sell - In fairness all car rental companies do this but at least it was done by the Moovers staff I dealt with in a friendly informative way. Will certainly use this company again.

24 February 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you very much for your review! We’re glad to hear that our team made your experience quick, efficient, and enjoyable. We understand that insurance can be a point of debate, and our goal is always to provide clear information so that each customer can make the best decision based on their needs.
We’d love to see you again on your next trip.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Brilliant service and the man we dealt…

Brilliant service and the man we dealt with on returning our car was fantastic!

2 March 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you so much, David! We're delighted to hear that you had a brilliant experience and that our team made a great impression during your return. We’ll be sure to pass along your kind words! Looking forward to seeing you again in the future.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

service was excellent

service was excellent, quick easy pick up from airport clear instructions, car was excellent only 16k miles and felt like a new car, staff polite and friendly, would definitely use again.

22 February 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you very much for your review, Kathryn! We're glad to hear that everything was clear, quick, and hassle-free. Our goal is to make car rental an easy and enjoyable experience, and knowing we achieved that makes us proud. We hope to see you again at Moovers on your next trip!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Outstanding service

I have been travelling between the uk and Alicante over the last 10 years.
I have pretty much used every car hire company going. Without a doubt, the stand-out company has been Moovers. Excellent service from start to finish.
I was particularly impressed with their WhatsApp messaging service, which in my case, came into great effect when our flight to Alicante was delayed.
Highly recommend.

14 February 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you so much, Suzanne!
Knowing that after so many years and experiences with different companies, you consider us the best choice makes us incredibly proud. We're glad that our WhatsApp service was helpful, especially in a situation like your flight delay. We strive to make car rental as easy and stress-free as possible.
It will be a pleasure to welcome you again on your future trips to Alicante!
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent!

This is the best car rental company i. have used. I was picked up from the pick up location (floor minus 2 at the airport) and taken to the car rental place and there was no queue to pick up the car. One hint, you need to look for the pick up van with Moovers on it. I booked through a broker and at first I was looking for that name. On the return I put ‘Moovers Alicante Airport’ into Google maps and the sat nav took me straight there and again a streamlined process. Highly recommended!

11 February 2025
Unprompted review
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Reply from Moovers Mobility Lovers

Thank you so much, Lusjonen! We’re delighted to hear that your experience with Moovers has been the best so far. We do our best to make the process quick and hassle-free, and we're thrilled to know it worked perfectly for you. Thanks also for the tip about the pickup location – it will surely be helpful for future customers!
We look forward to seeing you again on your next trip to Alicante.
Best regards,
The Moovers Team

Rated 5 out of 5 stars

Great experience. We arrived at Alicante Airport on 21st…

We arrived at Alicante Airport on 21st of January and as we got our luggage from the carousel I got a call from Antonio in Moovers mobility lovers saying they would have a pick-up bus at the airport in 15 minutes, which they did.
We had booked a Hyundai Tuson automatic for 20 days, while going through the paperwork I was offered comprehensive insurance which I declined as I had deposit insurance, which they accepted without any fuss.
We got a free upgrade to a Mercedes GLA with only 2500 kilometres.
We had a great holiday and returned the car on time and got checked out very efficiently by very friendly staff.
We will definitely be using this company from now on and would totally recommend them.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Moovers mobility…

I highly recommend Moovers mobility lovers. Everything was perfect and they had the best price for a car rental with full insurance. The staff is friendly and very helpful. When a car crashed into us in the parking lot, we contacted the Moovers staff and they advised us exactly what to do. They made it almost stress-free and helped us a lot. We will definitely come back next time and book a car with Moovers.

3 January 2025
Rated 5 out of 5 stars

An exceptional service!

I had a very good experience with Moovers. I didn’t know about this company before, but from the very beginning, the team was super friendly and professional, ensuring that the entire rental process was quick and hassle-free. The vehicle fleet is modern, clean, and well-maintained, which gave me great peace of mind during my trip.Additionally, the rates are very competitive, especially considering the quality of the service. I loved that the office was so clean and conveniently located near Alicante airport, making it very easy to pick up and return the car.
I definitely recommend this company to anyone who needs a reliable and stress-free car rental service. Without a doubt, I’ll rent with them again in the future!

28 December 2024
Unprompted review

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