more2life  Reviews 

1,585
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making financial procedures completely stress-free, seamless, and remarkably easy to navigate. People deeply appreciate the prompt responses and thorough, polite guidance provided throughout their equity release and drawdown requests. Some reviewers were not happy with significant application delays and a frustrating lack of communication from certain teams. Consumers also reported encountering poor administrative processes, making it difficult to secure timely callbacks or clear answers. A few individuals felt let down by sluggish progression and unreturned phone calls during their complex cases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, noting that consumer queries and draw down requests... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altaf provided exceptional support with a recent home purchase. There were several obstacles to resolve before the agreed completion date, and he took personal responsibility for keeping the funding... See more

Company replied

Rated 5 out of 5 stars

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say abou... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country,... See more

Company replied

Rated 5 out of 5 stars

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

The later life lender

more2life

Written by the company

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,585)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent in every way!

more2life could not have been more helpful when I needed assistance. The phone was answered quickly and politely and questions answered with courtesy. I can and would highly recommend them to anyone wanting a lifetime mortgage.

4 March 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 4 out of 5 stars

All attended to in good time


All attended to in good time, however unsure why the ‘source of funds’ question was a relevant/appropriate one.
On a previous call, your line was difficult to hear as it kept cutting out.
ALL the rest was fine thanks
‘

27 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 4 stars.

Rated 5 out of 5 stars

Excellent customer service

Very responsive company. Excellent communication giving updates and a seamless procedure.

Thanks Diane Perrin and your colleagues at More2Life

27 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

M2L experience

M2L were professional & very knowledgeable, process was quick & easy

26 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

I was trying to complete a Docusign…

I was trying to complete a Docusign form for More2life and after trying for several days with absolutely no success ( I have to admit, at 76 I am not that competent with IT ) so I used that old fashion tool, the telephone, and was pleasantly greeted by the most charming voice of Asif Ehsan, who, once realising he was not going to be able to talk me through the Docusighn successfully, he suggested to post me the documents, sign, and post back!! Hallelujah, it was as if a ton weight had been lifted from my shoulders!! Thank you Asif, thank you!!!

26 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Drawdown facility

All staff that I spoke to were very polite and helpfull making the additional drawdown facility process we have in place, easy to implement.
Tracy Curzon of the customer service team was particularly helpfull .
We used the docu sign system to complete the paper work, the pre document guide was helpfull.

20 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Dealt with Asif E

Dealt with Asif E. today and as usual very polite and respectful of my old age . Spoke clearly and slowly and explained everything in detail.
Credit to the company. Thank you.

24 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Asif E made my call this morning

Asif E made my call this morning. Helpful, knowledgable and a pleasure to deal with. I wish more companies had employees like Asif and had real people on the phone instead of AI. Thank you so much

24 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Very helpful every step of the way

Very helpful every step of the way, Diane Perrin was so quick and professional, Money in my bank as she stated thankyou . 5 stars to all at more2life

19 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Helpful staff

The gentleman who helped with my enquiry was very polite and extremely helpful. He had a very assuring manner and answered my query and provided the paperwork I needed

19 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Thank you more2life

Thank you more2life for making things easy when requesting Drawdown. It was all done on line and quickly. Tracy Curzon kept me updated all the way through which I was very pleased with. First class service from everyone.

13 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Stress Free Experience

Very good service from Tracy, easy to apply and quick decision. Would recommend

17 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Great Experience with this company

Great Experience with this company and We were kept up to date with progression. Tracy Curzon was very helpful in keeping us up to date. Very good service

17 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Great experience everyone should use this company

Tracy has been reliable prompt and very helpful
I couldn’t wish for better customer service and has met all my needs amazingly
Thank you

17 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

More2Life have given me a competitive…

More2Life have given me a competitive rate for my original Equity Release and made the draw down facility online very easy to do. Would fully recommend them for anyone considering a mortgage for life.

12 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent service

The advisor, Asif, was extremely helpful and pleasant. He explained everything very clearly and talked me through the online application process. Excellent - thank you Asif!

5 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

The process of taking more money out of…

The process of taking more money out of the pot - so to speak - was very easy to do. I spoke to a lovely man over the phone to make sure I was doing everything correctly and he was polite, helpful and very nice. Lovely people over the phone and on line. So very happy to recommend these people

5 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Professionals

More2Life are an excellent company who have been very efficient in dealing with my equity release for a couple of years now. There have been a number of their staff who have helped but recently Tracy Curzon dealt with my latest drawdown with impeccable professionalism and speed and I cannot thank the whole company enough. They always ensure that you know what equity release means and how it will affect you in the future. The option to carry out the process online has been invaluable and easy to do. Thank you to them, I have managed to keep my head above water in trying times.

4 February 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

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