Mor Furniture for Less Reviews 

Worst experience ever! Table came damaged and is cheap! Chairs are ugly and you can see padding. Wrong bed came, and the other couch already caved in. No one ever fixes anything, horrible customer service and when they tried to fix one of two chairs. They took one and it came back 4 months later looking the same lol. Should be called Less Furniture

We ordered a bedroom set three weeks ago and was told it would be here July 14 given that we sold our current bedroom set with dressers and everything and put our clothes in bags expecting our furniture. No calls no communication nothing for more on delivery date I emailed customer service and the first email said your delivery date is set for 714 then she emails back and said bedrails are on delay delivery not till August I told them deliver what you have which is the dressers and all of that so we can at least put our clothes away no response from them no communication whatsoever you can’t call them they don’t respond to emails I will never buy from them again. Of course when you go into the stores their sales people are all happy and very attentive and promised delivery dates which are always not accurate and you wait months it has been the worst customer service experience ever that I’ve ever experienced in my 51 years of any company I don’t know how they stay in business I am not paying delivery fee due to the miss information and negligence of delivery dates they just want to sell no matter what they tell you

DOUBLE YOUR MONEY GUARENTEE DOES NOT HAPPEN,
NOT ALL REFUNDS OCURR.
At Mor Furniture For Less I wrote 2 letters to owner Richard Haux about problems and sur-charges I felt were unfair. He did not make contact with me at all. We made two purchases at the San Marcos showroom, a sofa sectional and a Tempur-pedic bed both totaling approx. $7000.My letter was passed onto Matt Askins, regional manager.

My husband and I met with Mr. Askins and discussed several problems. 1) An upsetting conversation with San Marcos store manager Barry who made promises to look into our issues and did NOTHING. 2) 'Premium Service' fees ($350) on contract which was explained as a "show for delivery payment for deliverymen do not work for free." Even though you are supposed to receive "free delivery" on all purchases over $1000. 3) Problems with a Tempur-pedic bed exchange and "free gifts" we paid for. Tempur-pedic told us they would have handled the gifts and the exchange differently simply to keep us as repeat customers. The exchange fee we had to pay due to the wrong mattress ordered by our salesman. 4) "Double Your Money" when you can find the same item elsewhere for less (that amount times two) can be obtained for in store purchases only.

After a long discussion with Mr. Askins he proceeded set up a computerized refund, 1) $150 out of $350 'Premium Service' fee making it clear that we did not pay for delivery. Even though he, plus 2 other managers and our salesman could only explain the Premium Service fee is to show delivery payment. 2) $199 refund for one of the two free gifts Tempur-pedic offers, we paid for. 3) $172. exchange fee Tempur-pedic charges when you are unhappy with your original purchase you get to make an exchange. Our problem was that our salesman ordered the wrong mattress. Tempur-pedic told us they would have waived the exchange fee to make the exchange free of charge due to the error. They also have a huge list of FREE gifts that Mor will only allow two, they pick.4) The 'DOUBLE YOUR MONEY BACK GUARENTEE' only works if the other store "posts a sign" stating their "less money price percentage" on their Tempur-pedic beds. WE DID NOT GET TO RECEIVE THIS GUARENTEE. This post exception is not stated on the Mor website. We did not get to have this and when we found at JC Penney's the bed for 5% less ($271) for a Mor credit of $542 towards a store purchase never happened.

We are grateful to received $349 for the first two issues thank you very much. BUT NOT THE SECOND PROMISED REFUND. I made a call to Mr. Askins about this and mentioned that I also paid for second free Tempur-pedic gift and would he refund that gift of $89. He said "No, that I actually owed him money." We never received the $172 promised refund, I guess that rude Mr. Askins was going to make me pay the money I owed him, after all. I wrote the second letter to owner Mr. Haux about the missing refund and asked "why did I not get take advantage of the Double your Money guarantee?" Two weeks later I have had no response from anyone. Mr. Askins is a LIAR and did not give me my fully promised refunds. Review your contract, you will see the charges for the free Tempur-pedic gifts and 'Premium Service', guised as a show for delivery payment they clearly do not pay for themselves. The remaining Premium Service fee of $200, second free gift fee $89, The promised return exchange fee $172 and the Money Back Guarantee $542 all total to $1003 I feel the Mor took advantage of us greatly.

Our lovely sofa sectional is already showing wear in just five months, it is cheap material no thank you Mor. The Tempur-pedic bed is great, thank you Tempur-pedic. Mor Furniture For Less charges you MORE. Check your contracts and get refunds for their lies e.g. Premium Service and Free gift fees. BUYER BEWARE!!! Mor Furniture For Less pretends to give 'free' delivery and Tempur-pedic gifts then charges you on your contract.

I have had 7 delivery attempts the delivery crew damaged the first two couches I ordered, the second set the delivery crew tried to wrench the backs of the couch off to complete the install. We watched this after the fact on our home security cameras. Subsequently he cut his hand and bled on the couch. When I brought this to Mor's attention I was treated as a liar or as if I were manipulating the situation to get a discount. However, I was able to provide them with the evidence. After three more calls I was offered free delivery. I have yet to have my couches delivered un-damaged. I was advised today that they would again be delayed for delivery untill November 11th and that may have to be pushed out further due to the fact "mor is very busy in their holiday season deliveries".

They were great i love my furniture also they made me feel right at home showing me great pakage deals i bought a sofa and a loveseat also i bougt a king size bed frame for my pillow top king matress Kristen was such a doll i swear i will be purchasing more furniture there pretty soon i love this place i totally recommend this company u want regret it .thanks mor u the best.

Bought over $6.000.00 worth of furniture, was talked into buying furniture insurance that was promised to cover anything and everything. I made a HUGE mistake. Literally all of my furniture is starting to just fall apart. My end tables and coffee table have begun to come loose, my sofa and love seat both have the staples lifting everywhere and the padding on the arms are starting to move causing the arms to be non padded. I called Mor and they said that the staples coming up and the padding not properly set is a manufacture defect and that the coverage I bought doesn’t cover it.

They scammed me and ALL of their merchandise is cheap. Save your money and go somewhere else. By the way, I bought all of this about a year ago now but called to them about 6 months ago.

I’ll never buy from them again.