Moroccanoil Reviews 

£100 for a bottle and it’s a
Con ! It fades so
Quickly and doesn’t last more than an hour ‘

It’s a shame that such bad customer service can tarnish a reputation. I love these products specifically the shampoo/conditioner. I have been trying to initiate a return and have sent emails and made telephone calls. There is no way to leave a message. I will need to dispute this with my credit card company if they do not reach out by this week.

Love moroccanoil products normally and will continue to use. But there new perfume is an absolute ripoff my husband brought me some for my birthday and I’m so disappointed. The fragrance doesn’t last more than a couple of hours. I commented on a Facebook post stating my issues and my post was deleted. Don’t be fooled by all the great reviews on Facebook!!!!!

I would not use this even if it was given to me for free.

Horrible product. Gave me severe rash. Worst customer service I have experienced. Avoid avoid

I got very bad acne and my skin it's hurts

Ordered gift set for my mum who always uses Moroccan oil products for her hair. My delivery was never received, it was quickly sorted by Moroccan oil who offered refund or replacement. I opted for replacement as the gift set was a gift. However replacement I received although was all the products I order they were seperate and not in the lovely gift box I had paid for when I ordered. I emailed and was told the gift box was now out of stock so they sent seperate products, I think I should I should have been made aware of this at the time as I would then have opted for a refund instead. So yeah I'm left disappointed as I'm a big believer in you should receive what you ordered and paid for! Delivery does take a while too imo

Having purchased morrocan oil I am shocked to discover it makes blonde hair discoloured and I feel this should be made clear on their advertising programme .
I have brought this to their attention and awaiting a response. Otherwise a complete waste of money.

Missing product one email and one customer service thing raised still no answer, will be taking higher as they have £76 off me with no product

It was such a bad experience for me . I order their recently out eau de parfum moroccan oil . It came in a damaged condition . Which is leaking all over and the customer service still wants me to send it back in damaged condition rather than issuing me the replacement or the refund . I had a very bad experince with them as I spend $200 on that.

Updated Review: A customer service rep contacted me after 4 days and several emails and my order was delivered a few days later. So the site is legitimate. They could work on their customer service - most sites will let you know when your order is likely to arrive as soon as you make your order. They keep you updated on where they are with dispatch prior to delivery. This site could do a lot more of that. If you read the small print of their automated email, it says they don't work weekends, which I guess is the reason for the lack of response (my order was made on a Friday). But they probably should have skeleton staff on weekends to attend to orders. They could do a LOT more on the customer service side. But do not fear, the site is legit.

Original review: I'm not sure if uk.moroccanoil.com is a legitimate website. I ordered a bunch of products worth about 100 GBP 4 days ago and, other than a confirmation email, I haven't received any additional info on my order. The website says delivery is within 2-3 days but when I check on my order it still reads 'unfulfilled'. I have emailed them a couple of times and received no response. They only have a single contact which is an email address, which they clearly don't respond to. I was excited about their products, but much less so now. I would recommend ordering on Amazon as at least there you have some control and there are consequences to the supplier. Not sure I would order any of their products again though as they clearly care very little about their customers and customer experience.

Disgraceful customer service. As with many other reviews getting support from customer service is completely lacking. I’ve been waiting for a response for over 10 days following a delivery of a body travel set which was part of my order. The set arrived in a tatty packing and an item missing from the gift set, which appears to have be replaced with a sample hairspray.
I have emailed 3 times and attempted to make contact via Facebook.
The additional products I ordered are ok but nothing special.
Next step is to contact trading standards and my credit card company to see if they can get a refund for me. Very disappointed with this international company who are apparently sponsoring the Eurovision song contest this year.

The power of complaining;
4th email sent and a negative review on Trustpilot …I have now received a refund! Thank you.

the reviews here say it all. Non existent customer service. I spent £80 on products and a £20 hair spray that did not work. I emailed (no telephone number of course) and received a confirmation but no contact after a week so I chased and emailed again with still no contact after two weeks. I need a refund for a faulty product and have been completely ignored. Do not order direct from Morrocanoil.

Bloody awful company lack of customer service.
I am beyond angry I have repeatedly contacted them regarding an order that was placed over a week ago money has been taken from my account, DPD sent an email last Monday that they had received notification that my order was ready to collect and once they had it would inform me.
Since then nothing I’ve had sparse emails from their customer service who have been beyond useless and unhelpful avoid this shambolic company that take your money but don’t deliver the goods.
I am now having to raise this with my own bank as fraud.

I bought some of the "New Improved Formula" repairing shampoo yesterday. It's awful, really thin and runny and awful fragrance. It's made my hair dry. They have obviously reformulated it to save money. I shall use as hand soap as that's all it's fit for. Won't buy any of their products ever again.

Great products, love the smell and they make my hair look shiny. Very informative through the all process from ordering till the delivery, ordered few times and never had any problems.

I purchased some products online with Moroccanoil. They didn't work out for me. It took three emails to get instructions on how to return. I sent back on 12/13/24 via FedEx per their instructions. Tracking number states that it was received by them on 12/17/24. As of today 1/11/25 I have not received the refund and now I am back to writing email hoping they will respond. They have horrible customer service. I would never order on their website again.

Would give zero stars if I could. Customer service is non existent. I would never buy from here again. Have tried contacting via email and social media and no response.
Dreadful!

Customer service is none existent ..I have received a faulty product ..pump not working on curl cream so I carnt use it ..I e paid almost £50 for this useless product ..emailed twice and just get auto response .I WILL NEVER BUY FROM THIS COMPANY AGAIN ..AVOID AVOID AVOID ...I will contact my bank as the complaints process does seem to work from the customer service and they have sold me a faulty product .product also took ages to arrive ...not happy