MorphCostumes Reviews 243

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the speedy delivery of their orders, often receiving items much faster than anticipated. Many also appreciate the quality of the costumes, finding them well-made and true to descriptions, with some noting good value for money. The ease of ordering and the wide selection of outfits are also positive points for many. However, some people were dissatisfied with product sizing, reporting that costumes were either too small or too large despite stated measurements. A few other people also felt that the quality was poor, citing issues like flimsy materials, broken zippers, or missing components upon arrival. Additionally, some customers experienced problems with order delivery, including delayed or undelivered items, and a lack of communication regarding these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fit, with many praising the good quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of costumes, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing satisfaction with the ease... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding products to be fairly cheap, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

really fast despatch, good descriptions of the costumes morphsuits could use some improvement though. Purchased a "jeff the killer" suit and the material was too thick on the face so struggled to s... See more

Rated 3 out of 5 stars

Absolutely rubbish company, order not delivered, no communication at all and no refund for non delivered item. Avoid like the plague. I too would give zero stars if it were an option. Update Re... See more

Rated 5 out of 5 stars

I ordered an orange-colored astronaut costume and it came on time before Halloween. I got a size medium for a guy who is 5'6", and it fit perfectly, not too baggy. I received compliments everywhere I... See more

Rated 5 out of 5 stars

We took the grandchildren to see the musical Mary Poppins, and we had to dress up as characters from the show I went as a chimney sweep. The outfit arrived in super quick time and have to say it was... See more

Company replied


Company details

  1. Costume shop
  2. Childrens Shop
  3. Clothing Shop
  4. Party shop
  5. Theatrical costume supplier
  6. Traditional Kostume Shop

About MorphCostumes

Written by the company

Making the Best Times Better Since 2009

MorphCostumes was founded in Edinburgh, Scotland in 2009, and our head office is still based there today. What started with the original Morphsuit has grown into a costume brand helping millions of people make parties, events and big moments more memorable.

The Original Home of the Morphsuit

We are the original makers of Morphsuits: the all-in-one costume that became a costume-party classic. Since then, our range has grown to include inflatable costumes, animal costumes, superheroes, pirates, TV and movie characters, decade costumes, kids’ costumes, masks, wigs, capes and accessories.

Costumes That Help You Make an Entrance

From Halloween and school dress-up days to bachelor and bachelorette parties, Christmas parties, festivals, charity events and themed nights out, we make costumes for people who want to stand out, get involved and make the occasion feel bigger. Our range is built for adults, kids, solo partygoers, couples, families and groups, with outfits for almost every theme, event and level of ridiculousness.

Trusted by Over 10 Million Customers

More than 10 million customers have chosen MorphCostumes for costumes that get noticed. We are proud to have grown from the original Morphsuit into a wide range of bold, funny, spooky and memorable costumes for customers around the world.

Award-Winning Costume Innovation

Over the years, MorphCostumes and Morphsuits have received recognition including the Sunday Times Fast Track Award, Real Business Future 50 Awards and Scottish Marketing Society Star Awards. We have also continued to develop original costume ideas through our in-house design and innovation work.

Over 500,000 Quality Checks Every Year

A costume still has to do the basics properly. It needs to look good, feel comfortable and hold up through the occasion. That’s why we carry out over 500,000 quality checks each year, helping make sure our costumes are ready for parties, parades, school events, nights out and everything in between.

Designed Using Over 30 Measurement Points

Fit matters, especially when you’re wearing a full costume. Each costume is developed using over 30 measurement points, helping us create outfits that are comfortable, wearable and easy to move in.

Delivery, Returns and Order Support

We offer a range of tracked delivery options for customers in the UK, US Australia and across many EU coutries, with next working day delivery available. Customers can also track orders online and use our returns information if they need to send something back. We accept major payment methods including Mastercard, Visa, Maestro, American Express and PayPal. We can also be found on Amazon

How to Get in Touch

If you need help with an order, delivery, tracking or returns, please contact our customer support team at support@morphsuits.com. To help us resolve your query quickly, please include your order number, the email address used when placing your order and your name.

Stay Connected

To keep up with new costumes, exclusive offers and seasonal launches, you can sign up to the Morphsuits mailing list or follow MorphCostumes on social media:

Facebook
Instagram
YouTube
TikTok


Contact info

3.6

Average

TrustScore 3.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received no costume & no refund

I placed order for Predator costume. They said I did not include an address, just a town. Weird because this is the first time this has ever happened as it always auto populates. For some reason they still shipped it without an address. I went to mail station, and it was missing. I called and asked for a refund and they said NO. Very weird. Why wouldn’t they just contact me if I really forgot my address. Who just ships to a city?

13 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 5 out of 5 stars

My experience

Good quality costume was very pleased with morph costumes would recommend to family and friends thank you'll for a good customer service experience and a good quality costume. My stepson received alot of compliments on his dragon costume..

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, this costume came with a rip at the seam, where the legs are. It was a great idea and looks cool, but wasn’t able to wear it. Very sad. I brought extra batteries just in case the fan died early, but didn’t think about to bring tape in case there was a hole.

31 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 5 out of 5 stars

Halloween Costume

The costume we purchased was for my son for a Halloween party, my son loved the costume and more importantly our friends were really impressed. Quick service, postage from Morphsuits, would use again, highly recommended.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Zero Visibility

Costume looked fine, but it was absolutely impossible to see out of. Couldn’t wear the hood at all. Do not recommend.

30 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 1 out of 5 stars

Costume was supposed to have a see…

Costume was supposed to have a see through mask but it was t. They accepted a return but never refunded me

15 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 1 out of 5 stars

I have yet to receive the product.

3 November 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 4 out of 5 stars

My order arrived like two days after I…

My order arrived like two days after I ordered it, which was much faster than I expected. My costume was a big hit but I was not able to see very well at all, I was planning to put sunglasses on over the suit but it was too hard to see. Still happy with my purchase tho! Thank you

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Never received

Never received

30 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 2 out of 5 stars

Smaller than indicated

Though suit was described as able to fit someone of a 6'5 frame, my 6'1 frame barely fit inside the costume from a height perspective. The zipper does not go down far enough to easily allow access for the upper body if you have wider shoulders without tearing. Additionally, the displayed suit did not have a bright white logo splashed across it which was on the unit upon arrival and defeated the purpose of having a fully complete black bodysuit

31 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 5 out of 5 stars

laughing Jack costume

I ordered the laughing Jack costume and it came in the mail quicker than I had calculated it too but it fit perfectly it did exactly what I wanted it to and it was amazing all the sizing is perfect all of the feel of the fabric is amazing it's breathable and it even it's a bit hard to see through them but when you're in the right lighting in the right area you don't have that problem the most problem I've got was I was getting the black lines and white spots of light kind of like I'm looking through a mesh mask but other than that it was a perfect costume

31 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look