MorphCostumes Reviews 243

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the speedy delivery of their orders, often receiving items much faster than anticipated. Many also appreciate the quality of the costumes, finding them well-made and true to descriptions, with some noting good value for money. The ease of ordering and the wide selection of outfits are also positive points for many. However, some people were dissatisfied with product sizing, reporting that costumes were either too small or too large despite stated measurements. A few other people also felt that the quality was poor, citing issues like flimsy materials, broken zippers, or missing components upon arrival. Additionally, some customers experienced problems with order delivery, including delayed or undelivered items, and a lack of communication regarding these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fit, with many praising the good quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of costumes, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing satisfaction with the ease... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding products to be fairly cheap, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

really fast despatch, good descriptions of the costumes morphsuits could use some improvement though. Purchased a "jeff the killer" suit and the material was too thick on the face so struggled to s... See more

Rated 3 out of 5 stars

Absolutely rubbish company, order not delivered, no communication at all and no refund for non delivered item. Avoid like the plague. I too would give zero stars if it were an option. Update Re... See more

Rated 5 out of 5 stars

I ordered an orange-colored astronaut costume and it came on time before Halloween. I got a size medium for a guy who is 5'6", and it fit perfectly, not too baggy. I received compliments everywhere I... See more

Rated 5 out of 5 stars

We took the grandchildren to see the musical Mary Poppins, and we had to dress up as characters from the show I went as a chimney sweep. The outfit arrived in super quick time and have to say it was... See more

Company replied


Company details

  1. Costume shop
  2. Childrens Shop
  3. Clothing Shop
  4. Party shop
  5. Theatrical costume supplier
  6. Traditional Kostume Shop

About MorphCostumes

Written by the company

Making the Best Times Better Since 2009

MorphCostumes was founded in Edinburgh, Scotland in 2009, and our head office is still based there today. What started with the original Morphsuit has grown into a costume brand helping millions of people make parties, events and big moments more memorable.

The Original Home of the Morphsuit

We are the original makers of Morphsuits: the all-in-one costume that became a costume-party classic. Since then, our range has grown to include inflatable costumes, animal costumes, superheroes, pirates, TV and movie characters, decade costumes, kids’ costumes, masks, wigs, capes and accessories.

Costumes That Help You Make an Entrance

From Halloween and school dress-up days to bachelor and bachelorette parties, Christmas parties, festivals, charity events and themed nights out, we make costumes for people who want to stand out, get involved and make the occasion feel bigger. Our range is built for adults, kids, solo partygoers, couples, families and groups, with outfits for almost every theme, event and level of ridiculousness.

Trusted by Over 10 Million Customers

More than 10 million customers have chosen MorphCostumes for costumes that get noticed. We are proud to have grown from the original Morphsuit into a wide range of bold, funny, spooky and memorable costumes for customers around the world.

Award-Winning Costume Innovation

Over the years, MorphCostumes and Morphsuits have received recognition including the Sunday Times Fast Track Award, Real Business Future 50 Awards and Scottish Marketing Society Star Awards. We have also continued to develop original costume ideas through our in-house design and innovation work.

Over 500,000 Quality Checks Every Year

A costume still has to do the basics properly. It needs to look good, feel comfortable and hold up through the occasion. That’s why we carry out over 500,000 quality checks each year, helping make sure our costumes are ready for parties, parades, school events, nights out and everything in between.

Designed Using Over 30 Measurement Points

Fit matters, especially when you’re wearing a full costume. Each costume is developed using over 30 measurement points, helping us create outfits that are comfortable, wearable and easy to move in.

Delivery, Returns and Order Support

We offer a range of tracked delivery options for customers in the UK, US Australia and across many EU coutries, with next working day delivery available. Customers can also track orders online and use our returns information if they need to send something back. We accept major payment methods including Mastercard, Visa, Maestro, American Express and PayPal. We can also be found on Amazon

How to Get in Touch

If you need help with an order, delivery, tracking or returns, please contact our customer support team at support@morphsuits.com. To help us resolve your query quickly, please include your order number, the email address used when placing your order and your name.

Stay Connected

To keep up with new costumes, exclusive offers and seasonal launches, you can sign up to the Morphsuits mailing list or follow MorphCostumes on social media:

Facebook
Instagram
YouTube
TikTok


Contact info

3.6

Average

TrustScore 3.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Costumes were sized small and one had a…

Costumes were sized small and one had a large area of printing on the sleeve that looks like markings from construction on the fabric. Colors were too bright as well. The suit that should have been orange was more “high vis” and ridiculous. Not able to use either one that we ordered.

1 November 2025
Unprompted review
Rated 2 out of 5 stars

Won't use again

wont use again. Good delivery time. However womens costume was way too small. Jacket measured nowhere near the stated size and had to return for one 3x bigger than usual. Material was poor and seams were left unfinished & threads hanging off. Had to spend an hour on mine & my husbands to get them anywhere near ok. Had to remove the false shirt part in both jackets to even get them on, plus they didnt lie correctly so were crumpled. Trousers on hubbys were awful so had to use white jeans instead. Really disappointing given we spent nearly £80. No refund on the returned one either yet some 4 weeks later. So £120 more or less out of pocket, including paying for the return postage.

1 November 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 3 out of 5 stars

I got it in time for Halloween even…

I got it in time for Halloween even tho I ordered On short notice. The only problem was in the description it says it comes with gloves. But I did not receive gloves in mine. Besides that everything was fine

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing costume 👏

My little boy chose this costume and was absolutely delighted with it and everyone who seen it loved it !!!!

31 October 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Star of the show. Happy he made a good choice :)

Rated 1 out of 5 stars

You owe me a refund on an order

You owe me a refund on an order. You haven’t replied to my emails either. Absolutely disgusting

4 November 2025
Unprompted review
MorphCostumes logo

Reply from MorphCostumes

Hi , thank you for taking the time to leave your review, I’m sorry it’s taken us too long to get back to you. We’ve just improved how we manage Trustpilot, and I didn’t want your feedback to be missed.
I’m really sorry this happened. If anything’s still unresolved, just send us a quick message at support@morphsuits.co.uk and we’ll get it fixed fast. We'll go above any beyond to make it right.
Best wishes. The MorphCostumes team.

Rated 5 out of 5 stars

Morph costume

More than happy with this purchase, came on time lovely quality definitely order from these if your looking for affordable costumes.

4 November 2025
Unprompted review
Rated 4 out of 5 stars

cracking find

really fast despatch, good descriptions of the costumes

morphsuits could use some improvement though. Purchased a "jeff the killer" suit and the material was too thick on the face so struggled to see anything whilst wearing it.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Costume was great! Looked nice, good detail, and expected quality. Fast shipping. Customer service was also great, as a piece broke on the hat and they shipped us a new one for free. Very pleased with Morph!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Off to the moon

I ordered an orange-colored astronaut costume and it came on time before Halloween. I got a size medium for a guy who is 5'6", and it fit perfectly, not too baggy. I received compliments everywhere I went that Halloween night. I have seen others wear white and blue, but the good thing is I got the color orange to stick out.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Good quality costume

Bought a kids costume for my 1 year old, it was a bit big (3-4) but still fitted well (rolled up sleeves) Was impressed with the quality (considering the price £30) can’t wait to watch him grow into it.

Very speedy delivery.

30 October 2025
Unprompted review

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