Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. #45 of 87 best companies in Mortgage broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our advisor Josh was totally…

Our advisor Josh was totally professional throughout the whole process, explained every in detail and was on hand to answer all our questions. Even when we encountered some minor issues he was reassuring making sure we felt in control, I would definitely recommend Mortgage Experience Ltd as a company and if you get Josh as your advisor then you’re in safe hands.

12 September 2024
Rated 5 out of 5 stars

Very Satisfied

It's been a fantastic and wonderful experience all the way through. The Mortgage Adviser has been really thorough and very supportive. We will definitely recommend this company to families and friends.

13 September 2024
Rated 5 out of 5 stars

Fantastic Service

Caryl has been fantastic supporting the both of us through our mortgage process from start to finish.
As first time buyers, we had no clue how the whole process worked and she has been extremely informative through all aspects, and kept us calm during certain periods.
We wouldn't be in our forever home if it wasn't for her support and knowledge, she has been fantastic. Thank you

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant staff

David was very helpful and knowledgable and explained everything clearly to me and guided me on what was the best approach for my situation. He made the whole process very simple and straightforward, I would recommend their services to anyone in the future

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great adviser

My adviser, John Carey-Shields, did a great job. he processed and updated my mortgage application quickly and accurately and was pro active in getting me a great deal.
Support staff were also on hand to help out whilst John was away on holiday.

12 August 2024
Rated 5 out of 5 stars

Wonderful service from start to finish

Wonderful service from start to finish. Friendly, polite and very attentive throughout the process. David talked us through every step to insure we understood and were happy when choosing the correct level of cover. Can’t recommend highly enough. Thank you David!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Great experience josh took us through everything and answered any questions we had and took care of everything I can't recommend them enough

30 July 2024
Rated 5 out of 5 stars

Caryl is brilliant mortgage advisor…

Caryl is brilliant mortgage advisor with a whole of Market approach. She secured an adverse credit mortgage for my nephew when everyone else said no. She's also been fantastic with me. Caryl works around the clock and is only ever an email away. She takes a very in depth approach it's just about the numbers, Caryl advises based on the individual circumstances, aspirations and financial goals. If you just want a gold deal, or you've been turned away elsewhere try Caryl, of anyone can she can.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Thanks a lot to Megan.I highly recommend

Thanks a lot to Megan Willey.I highly recommend Megan Willey.
She was absolutely amazing when helping to get my first time mortgage,I am self- employed , a first time buyer , buying a house alone, but before I applied mortgage from high street broker unfortunately i didn't get it .
I spoke a lot of broker so i know that i would not have been able to do this on other broker.
I was very nervous about trying to get a mortgage due to time scale of auction plan only 56 days. I have only 28 days only left .because waste my time other broker.
She was very professional yet caring and kind. she kept in constant contact with calls and emails and updates.She given excellent advice on our mortgage and related insurances.
I could not have done this without her help and anything i ever need a mortgage again.
I will definitely be working with her in the future.Thank you for getting a house.
Well done MeganWilley and Mortgage Experience.

14 July 2024
Rated 5 out of 5 stars

Thanks alot to SIM MUDHER for an…

Thanks alot to SIM MUDHER for an amazing experience on buying our first ever home.sim was quick with the replies and secured me and my wife a very affordable mortgage.when others couldn't help me Sim did!!. Thanks ever so much and I will be recommending you and mortgage experience ltd to all family and freinds.thanks again.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Paul Callow

We were highly recommended Paul Callow by a family member to help us find the most suitable mortgage for us- he delivered.
Paul kept us constantly in the loop and was always available to answer our questions.
We felt like Paul went above and beyond!
Thank you again Paul for helping us secure our mortgage.
5* service

3 July 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers

As first time buyers myself and my partner Nathan were recommended to contact David Surman for help with buying our first house. Dave was brilliant and made our experience a lot less stressful than it could have been. Nothing was too much trouble for him and he went above and beyond for us, with his advice and dealing with estate agents/solicitors on our behalf. We spent around a year looking for houses and Dave was with us every step of the way. We got our keys in April 2024, thankyou so much Dave!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Easy experience as a First Time Buyer

I used Mortgage Experience as my broker to gain my mortgage for a flat I'm purchasing. Paul Callow couldn't have done any more for me, making a potentially challenging process as easy as possible. Thank you Paul.

16 June 2024
Unprompted review

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