Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. #45 of 87 best companies in Mortgage broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely fantastic

I had an absolutely fantastic experience with Mortgage Experience Ltd. From start to finish, they provided exceptional support and guidance through the entire mortgage process. The team went above and beyond their brief to ensure that everything went smoothly and that all my questions were answered promptly and thoroughly.

29 May 2024
Rated 5 out of 5 stars

First time buyer- Paul Callow

I had the pleasure of having Paul Callow as my mortgage advisor, and I couldn’t be more satisfied with the experience. Paul delivered an exceptional level of professionalism and expertise. He took the time to understand my financial situation and home ownership goals, providing tailored advice that suited my needs perfectly.
Paul communicated clearly and kept me informed at every step of the process and was always available to answer my questions. He clearly has a deep knowledge of the mortgage market and with his friendly and approachable demeanor made what can often be a stressful process feel smooth and manageable.
I highly recommend Paul Callow to anyone in need of mortgage services. His dedication to his clients and commitment to finding the best possible solutions makes him invaluable. Thank you so much, Paul. I'm incredibly grateful for all your help in securing my first home!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Help us get a first mortgage

We realised due to a historical financial mishap that getting a high street mortgage was not going to be possible, we approached one mortgage broker who never got back to us so tried mortgage experience. Mark was great he talked us through the whole process and got us a mortgage and we are now in our new home!

1 May 2024
Rated 5 out of 5 stars

The expertise of Megan the broker was…

The expertise of Megan the broker was really outstanding and that made my experience great. I do not know if it's the whole company practise, but the broker explaining every step of the process was really great.

9 May 2024
Rated 5 out of 5 stars

Great service and communication!

Recently remortgaged using ME ltd and transition couldn’t have gone any smoother. Great service from John and everything now in place. Great communications and advice provided.
Would highly recommend!

10 April 2024
Rated 5 out of 5 stars

Josh has helped us for over 4 years and…

Josh has helped us for over 4 years and we have always recommended him to many other family and friends who have gone on to use his services.

We have always been 100% happy with Josh and the deals that he has been able to get for us considering my husband is self employed.

10 April 2024
Rated 5 out of 5 stars

The service was fast

The service was fast, it was friendly and affordable. The communication and support by the person who assisted me with my mortgage was brilliant. My remortgage was secured within a week.

28 March 2024
Rated 5 out of 5 stars

Josh Taylor at mortgage Experience was…second to no one

Josh Taylor at mortgage Experience was fantastic. From the very first phone call to picking up the keys to my first home he could not do enough. His knowledge and advice was brilliant and we have recommend him to so many friends, he not only got us a good deal he got us the best company for our circumstances as a large part of my pay is from specialist pay and not my main salary. I would highly recommend him to any one. Not only did he sort our mortgage he sorted our life insurance and put us in touch with a fantastic solicitor. Really if you need anything to do with mortgage call this man, He is currently helping my brother with his first mortgage and my friends who called him thinking they could not get a mortgage. Thanks Josh for help though this process.

11 March 2024
Rated 5 out of 5 stars

5* service from Chris Warner @ Mortgage Experience

From our very first enquiry, Chris Warner demonstrated first class customer service. His replies to emails or calls were prompt and helpful. We had a particularly challenging situation and he was there every step of the way with solutions and sound advice. Furthermore, when it came to the actual application, he had a mortgage offer for us so quickly we could hardly believe it. He also provided straight forward, easy to understand advice regarding life insurance which we also took through him.
Throughout our house buying process he has gone above and beyond to help us secure the property, even chasing our solicitor while we were away to ensure the deadline was met. We have absolutely no hesitation in recommending Chris and will certainly be contacting him again in future for all financial matters.

1 March 2024
Rated 5 out of 5 stars

Would recommend Paul Callow

Just used Paul Callow to help with our mortgage application. He was so helpful in all our questions, always available and has made the whole experience easy and simple. Would always use him again when our product expires and would recommend him to anyone looking for a broker. Thank you Paul

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Suzanne has been brilliant from the…

Suzanne has been brilliant from the start. She explained everything to me and worked really hard to get my application agreed. Would definitely recommend her to anyone looking to secure a mortgage with a good rate.

7 March 2024
Rated 5 out of 5 stars

Well recommended

Very efficient, friendly and able to get the best deals around. Danielle is so good. She has helped us in a number of our mortgage needs through the years.

5 February 2024
Rated 5 out of 5 stars

John Carey-Sheilds was recommended by a…

John Carey-Sheilds was recommended by a another mortgage provider at short notice as our mortgage fixed term was due to finish and was not straightforward renewal as we were incorporating a home improvement loan.

John was very professional from the off, knowledgeable about the market at the time and really reassuring with our fears of the huge interest rate rises.

He then worked with us to tailor the best deal to fit with our budget up to completion which took advantage of rate decreases and thus bettering our original mortgage offer we agreed on from the lender.

We couldn't have asked for a better service from John and would highly reccomend to anyone thinking of using him as their mortgage advisor. He was easily contactable and responded swiftly to any queries we had.

Following the mortgage, we also reviewed our current life insurances and also tailored the best deals to suit us. We both took out new policies that fit best with our new mortgage and how best to suit our lives now we have 2 children etc.

Thanks again John, we look forward to using you again when our current fixed term is coming up for renewal.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable company. Resolved my complicated mortgage situation with minimal fuss. Flow of communications throughout was exceptional keeping me informed at each step along the way.

Can't thank John and his team enough for the expediency and attention to detail displayed.

5 February 2024
Rated 5 out of 5 stars

Excellent service by John Carey-Sheilds

We had a fantastic experience with John as our Mortgage & Life Insurance advisor, he was very professional from the off, knowledgeable about the volitile market at the time and really reassuring with our fears of the huge interest rate rises.

John advised to lock in the best deal at the time, several months before our current fixed deal was up. He then worked with us to tailor the best deal to fit with our budget up to completion which took advantage of three seperate rate decreases and thus bettering each locked in mortgage offer from the lender.

We couldn't have asked for a better service from John and would highly reccomend to anyone thinking of using him as their mortgage advisor.

Following the mortgage, we also reviewed our current life insurances and also tailored the best deals to suit us. We both took out new policies that fit best with our new mortgage and how best to suit our lives now we have 2 children etc.

Thanks again John, we look forward to using you again when our current fixed term is coming up for renewal.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Danielle was outstanding

Danielle was outstanding. Regular updates throughout the process and nothing was too much for her. Got my mortgage offered in under 48 hours! Anyone who needs a mortgage needs danielle as your adviser.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Gavin was fantastic!

Gavin went above and beyond to make sure we got approved in good time for our mortgage. He kept us informed the whole way and was very clear about the whole process to ensure we understood everything!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

James Lewis et al at Mortgage Experience are wonderfully adept at combining supreme professionalism with warm personification, they view you as people not profits. If you are looking for a mortgage deal then you should be looking for an organisation that provides expert knowledge, honesty, integrity and delivery, and Mortgage Experience wholly embodies those virtues. I would wholly recommend this marvellous company and indeed have done to family and friends who have used them and been as thoroughly satisfied as myself.

7 February 2024
Unprompted review

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