MortgageKey Reviews 

2,928
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond. The exceptional service made the process straightforward and stress-free, resulting in optimal deals. Reviewers frequently commend the clear, timely communication, appreciating being kept well-informed throughout. People also consistently highlight the user-friendly experience, finding online systems easy to navigate and the overall process seamless. Many appreciate the team's supportive approach, patiently explaining details and ensuring understanding, leading them to recommend the company and use its services again.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting quick communication and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them I found V... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #35 of 86 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,928)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle freee

This is the second time i have used this company, very efficient, kept me updated at all times, just made my re-mortgafe hassle free. Will definetley use this company again

22 October 2025
Rated 5 out of 5 stars

Great service, thanks Abby and Karl.

Thank you MortgageKey for helping me to find a good mortgage. I wasn’t expecting the level of service that you provided all along the way to completion. This was money very well spent. Great service. Thanks Abby and Karl.

14 July 2025
Rated 5 out of 5 stars

Connor is so nice and helpful person

Connor is so nice and helpful person. This is my 3rd mortgage which this magician sorted. Connor goes extra miles to give best deal to his clients. Infact whole team of mortgage is so nice, helpful, professional. I get my application approved in a week with these magic people's efforts

13 October 2025
Rated 5 out of 5 stars

Excellent customer service

Fantastic experience with mortgage key, Victoria was very knowledgable and secured a mortgage offer when I didn’t think I’d meet requirement, and then Liam Smith was very responsive, patient & reassuring when I had the last minute things going wrong with solicitors the weeks before completion. Brilliant service start to finish

29 September 2025
Unprompted review

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