Colours, fit and fabric are amazing. Sizing is bang on, everything just feels great as usual. Not worth dropping stars, but personally don't like the extra tags that hang off the jersey and bibs. Othe... See more
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See what reviewers are saying
Have been using Morvelo products for a number of years and in terms of durability, value and fit, I have not come across any better. They are also a small, no frills business and have a great ethical... See more
Fast turnaround especially with free P&P, I'm pleased to see the shift to recyclable packaging. Very impressed with both items especially at their discounted price. The size guide was very helpful wit... See more
I ordered a waterproof cycling jacket which was received quickly. Unfortunately my mobile phone in it's wallet will not fit in the pocket. I had taken the tag off the jacket but kept it safe... See more
Company replied
Company details
Information provided by various external sources
There are plenty of companies you can buy cycle clothing from but none are like us. We combine the range breadth of a large international with the creative individual spark of a small company. Our designs combine bike culture with pop culture, exploring themes that run through the cycling world and combine them with the wider influence of sport, art, music, fashion and film to create products that are not only highly technical and performance driven but also visually unique. We're not a Road brand. We're not an MTB brand. We're a cycling brand. We ride all types of bikes, our ethos encouraging starting from one corner of the bike world and spreading out to explore the others. Morvélo products cater to them all.
morvelo.com
Written by the company
- Crash Replacement
- If you overcook it on the road, trail or track you can rest assured that Morvélo have got your back. We offer anywhere between 5% to 100% off a replacement product when you hit the deck and trash your Morvélo clothing. Crash Replacement Policy is simple: the worse the crash the better the discount.
- Bib-short Guarantee
- The most important part of cycle clothing, shorts need to be super hard wearing and comfortable. Confident that they will be the best shorts you will ever own, we offer a 30 day guarantee on all Morvélo bib-shorts. If you aren't 100% satisfied within 30 days of riding you can send them back to us for a full refund.
- We Care
- We're an intentionally small team of four people. Passion and dedication are natural as we're the people who founded, own and run Morvélo and who have designed and developed all the products on this site. If you need anything, just get in touch. cservices@morvelo.com
- Creative Innovation
- There are plenty of companies you can buy cycle clothing from but none are like us. We combine the range breadth of a large international with the creative inventiveness of a small company. We're designers, so create new Collections every six months, and cyclists, so introduce exciting products every year.
- Beyond Cycling
- Our designs combine bike culture with pop culture, exploring themes that run through the cycling world and combine them with the wider influence of sport, art, music, fashion and film to create products that are not only highly technical and performance driven but also visually unique.
- Have Fun
- We're serious about our passion for cycling but importantly don't take ourselves seriously. We believe cycling should be (and is in our view) fun, vibrant, creative and exciting. We're not about suffering. We're not about machismo. We're about good times on two wheels and following your own path.
Free UK Returns
Risk Free Shopping
We think you'll love your Morvélo products as much as you love your riding. We're passionate not only about cycling and design but more importantly quality. However we can appreciate people can change their mind so offer free UK Returns so you can shop with us risk free.
Contact info
1 Bristol Place, BN2 5YS, Brighton, United Kingdom
- cservices@morvelo.com
- morvelo.com
3.6
Average
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Returns process is dire
Make sure if you buy something from Morvelo you don't have any intention of sending it back even if its faulty because this company REALLY makes you jump through hoops to return an item. Don't worry dears I won't be buying anything from you guys again ever.
7 October 2022
Reply from Morvélo Bicycle Apparel
Hi Allan,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Very helpful customer service
Very helpful customer service. I got a couple of wrong size items and the Morvelo Team provided all information required to organise a return really quickly.
30 September 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Horrible return system
Following an order of 4 items, Morvelo decided to ship them in 2 different batches. They offered free return but I had to chase them for a label and explain to them why it should be a free return. I return all 4 items in the same package and until today the order has been partially refunded. I am still waiting after 4 weeks. Customer service is only reachable online and is polite but they are not easy to deal with, the worse digital buying experience I have had since 2001
4 August 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello Marcelo,
Thank you for leaving your review.
I am so sorry to hear that you have encountered some issues with your recent return and I do understand your frustrations. I have contacted you via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Amy
Don't waste your hard earned money! Customer Service absolutely terrible
Ordered an XL pair of MTB Shorts, but received XXL. Customer service don't read the messages as I just get generic responses that don't answer my question. I have requested a replacement (in the correct size) but 3 times they've given a generic response saying once processed by returns department in 14 days they will process a refund. I don't want a refund I want an XL pair of shorts! This will be the last time I will be purchasing from Morvelo.
8-Sep update: -
Morvelo sent a replacement but in XXL again! So the saga continues!
16-Sep update: -
After 3 attempts still received the wrong size, so I had no choice but to take a refund
6 September 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello Arwel,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Nathan
Great online support for customers
Had to organise a return for a pair of shorts I had ordered in the sale in two sizes. Taylor, who I was dealing with on the online website support chat, was very helpful and efficient. Return was sorted in a matter of minutes. Great work Morvelo!
30 August 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Evasive and difficult customer care
Ordered and paid for a sweatshirt 11 May and still nothing received 9 June.
Contacting Morvelo is difficult (via messages to my Account) and no phone available.
They are evasive in their vague responses, will not speak to me or give me any idea when I will receive my sweatshirt.
9 June 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello Tim,
Thank you for your review.
I am so sorry to hear of the issues encountered with your recent order and I do appreciate the inconvenience this may be causing. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team and a replacement has been issued. Please login to your account, at your convenience to view this confirmation from our Customer Service team.
Should you require any further assistance, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Amy
Reply from Morvélo Bicycle Apparel
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
First order - no problems - great quality
First time using this site but seen their gear for a while now. Great designs but started with a simple pair of socks to 'test' out their order process / delivery etc etc. No problems & socks great quality & fit. Next stop on of their FUSE jackets....especially as there's £50 off at the moment :)
24 May 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
There was a problem, but Morvello sorted it
Initially disappointed that a code sent through didn’t work & after responding once, asking for more details, which I have provided, Marvelo has gone quiet.
Deadline passed to use the code…
BUT MORVELLO SORTED THIS OUT and resolved the issue. So, took longer than planned, but sorted and I know there are bigger problems in the world right now...
20 April 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello Charlie,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Refund regarding faulty knitting
Great An honest support regarding a faulty knitting on my latest ordered Jersey. Got refunded without any struggle.
Love all your products.
Keep it up.
13 January 2022
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Great quality and craftsmanship 👍
6 January 2022
Reply from Morvélo Bicycle Apparel
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Great help from Aidan in chat
Great help from Aidan in chat: super attentive and professional, resolved all concerns (and allowed my purchase to feel made in confidence)! MORVELO Rules!
30 December 2021
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Bad experience with Customer Care Team
Bad experience with the Customer Care Team. After contacting them in several occasions, it was impossible to proceed with the product return, since the information was confusing and they never answered to my direct questions (return authorization number (RA), return shipment number (RS), or return label issues); replying automatic answers, instead.
11 October 2021
Morvelo are now simply one of the worst…
Morvelo are now simply one of the worst companies I have had the misfortune to deal with for a long time.
Customer service is non existent. It’s a shame as they used to be really good. Take over buy the Hut group has been a terrible mistake.
Simply decided to take them to the small claims court now to retrieve my money from them.
Avoid at all cost. Plenty of other cycle wear suppliers to shop from.
8 October 2021
Unprompted review
Reply from Morvélo Bicycle Apparel
Hello Paul,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with an outstanding refund and can see from your account that this has now been resolved.
Regards,
Sue
Great products with great support
Great products with great support (I had a problem with my reservation that was resolved in no time by emails)
25 September 2021
Good value and good service
Jersey's arrived in a reasonable amount of time and are good quality - great value at the price. Sent one back and the refund was a bit slow in coming through but benefit of the doubt for these trying times.
18 September 2021
My first pair of bib shorts from…
My first pair of bib shorts from Morvelo and so happy with them - great fit, and have made my commute more comfortable! Will definitely be back for a winter upgrade!
5 September 2021
Very nice jersey and five star service.
I bought few jerseys from this website and all are perfect quality. But exchange or return service deserve a big thumb up. Free delivery, free return, free exchange...that's what I love it 👍👍👍
2 September 2021
easy fast precise
30 August 2021
A great piece of kit.
28 August 2021
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