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Motia Reviews 

3,370
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated account managers and support staff for delivering exceptional communication and friendly service throughout the entire process. Reviewers often mention that setting up fuel cards is straightforward, efficient, and completely stress-free thanks to prompt assistance. However, some customers also noted unexpected administrative fees or higher fuel prices compared to standard pump rates. A small group of people expressed frustration, feeling unfairly charged and let down by these additional costs. Consumers additionally reported occasional communication delays or challenges when trying to get a timely response from the office.

What people talk about most

Staff

Consumers find staff to be positive, highlighting friendly and professional support throughout the account... See more

Service

Reviewers mention positive feedback about service, frequently highlighting helpful account managers and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick response times and... See more

Price

People report ambiguous experiences with price, as many consumers praise competitive pricing, weekly market... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Motia fuel cards for a few months now, we decided to change after we were contacted by Harry and so far our experience has been nothing but positive. Harry calls regular to make... See more

Company replied

Rated 5 out of 5 stars

From the start Ms Safina Mohammed has been looking after me and not only until she managed to get me registered, but even afterwards. Customer service and after sale services is brilliant and Safin... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Jade and Motia Really happy with the service I’ve received from Motia. Everything has been straightforward and professional, and Jade has been brilliant throughout. She’... See more

Company replied

Rated 5 out of 5 stars

James Chambers (my account manager) calls me every week advising me of what the fuel prices are doing weather I use his fuel card or not, fully understanding the trying times at the moment with fuel... See more

Company replied


Company details

About Motia

Written by the company

Welcome to Motia!

Motia

Managing a business means making constant decisions. The difference between running smoothly or into problems is having the right information when needed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.4

All reviews

(3,370)

648 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive experience so far

We have been using Motia fuel cards for a few months now, we decided to change after we were contacted by Harry and so far our experience has been nothing but positive. Harry calls regular to make sure everything is ok and keeps us up to date with the changing fuel prices. The fuel card is easy to use, reliable, and helps manage fuel expenses efficiently.
I would especially like to thank Harry Illingworth for his excellent customer service.
I highly recommend Motia to anyone looking for a dependable fuel card provider.
Garry Hamilton Ltd.

17 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Helen

Thanks for the fantastic 5 star review!

We're pleased to hear that Harry has provided such excellent support and kept you informed throughout your time with Motia. We'll pass on the feedback.

Thanks again
Motia

Rated 5 out of 5 stars

New Motia customer

We moved our fuel cards to Motia a few months ago and our contact was Harry Illingworth from the start. He is easy to contact and always has a friendly and personable manner on the phone. His customer service skills are second to none. We are saving on price per litre too albeit not quite at the levels initially suggested, but a saving is a saving.

17 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Tim

Thanks for taking the time to leave us 5 stars!

We're delighted to hear that Harry has provided you with excellent service and support since joining Motia. We'll make sure he sees this.

Thanks again
Motia

Rated 5 out of 5 stars

Excellant Service

The adviser was very professional, polite, and helpful. Excellent service

17 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi

Thanks for the 5 star rating!

We're delighted to hear that you received professional, polite, and helpful service from our team. We appreciate your support.

All the best
Motia

Rated 5 out of 5 stars

This is our first Fuel Card at Webb…

This is our first Fuel Card at Webb Civils and Jade has made the process so incredibly easy. With full transparency, easy communication and a genuine delight to deal with. Good pricing and brilliant customer service we're looking forward to growing our fleet alongside Motia.

10 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi

Thanks for the wonderful 5 star review!

We're thrilled to hear that Jade made the process of getting your first fuel card so straightforward and has provided excellent customer service. We'll share your kind words with her.

All the best
Motia

Rated 5 out of 5 stars

Really impressed with the service from…

Really impressed with the service from start to finish. The account was set up quickly and the process was hassle free.

They also offer vehicle trackers, which is an added bonus and something we found really useful keeping the tracker system and fuel cards under the one roof.

I’d definitely recommend Gary Crockett if you’re looking to set up an account. He made the whole process quick, easy and straightforward. Great service all round

16 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Greg

Thanks for the fantastic 5 star review!

We're pleased to hear that the account setup was smooth and that you're seeing the benefits of having both your fuel cards and vehicle tracking under one roof. We'll make sure to share this amazing feedback with Gary.

All the best
Motia

Rated 5 out of 5 stars

NO PUSHY SALES GIVES BEST PRICE ALWAYS…

NO PUSHY SALES GIVES BEST PRICE ALWAYS AND DOES NOT COME BACK WITH ANOTHER PRICE LATER. ACCEPTS COMPANIES WILL TAKE A BETTER PRICE IF OFFERED IN PRESENT CLIMATE BY OTHER COMPANIES CHASING SALES BUT ALWAYS KEEPS YOU UP TO DATE WITH HOW MARKET IS LOOKING. EXCELLENT CUSTOMER SERVICE.

11 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi David

Thanks for taking the time to leave us 5 stars!

It's great to hear that our straightforward pricing, market insights and customer service have made a positive difference for your business.

All the best
Motia

Rated 5 out of 5 stars

Warren is great

16 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi

Thanks for the 5 stars!

We're pleased to hear Warren has been so great. We'll make sure he sees this.

Thanks again
Motia

Rated 5 out of 5 stars

Happy Customer

We have roughly been with Motia for around a year and it has been a great experience. The cards are easy to use and work at a range of stations (depends on the card you get). Our account manager Harry Illingworth has been great to deal with, he keeps us updated on prices each week and even gives us a call to check how we are doing. We highly recommend Motia not just for the fuel cards but for the customer service they provide.

16 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Chris

Thanks for the fantastic 5 star review!

We're delighted to hear you've had such a positive experience over the past year. We'll make sure to share your kind words with Harry.

All the best
Motia

Rated 5 out of 5 stars

Great services

16 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Danzy

Thanks for the 5 stars!

We're delighted to hear our services have been great so far.

All the best
Motia

Rated 5 out of 5 stars

Really pleased with Fawn

Really pleased with Fawn, her communication and advice is great!

Thanks
Michael & Hollie

1 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Hollie

Thanks for the 5 star rating!

We're so glad to hear that Fawn provided a great customer experience. We'll make sure to pass on the feedback.

Thanks again
Motia

Rated 5 out of 5 stars

Helpful and Friendly

Mia was extremely helpful when I enquired about fuel cards for the company I work for.. She took me through the whole process painlessly and got involved when I was struggling with my limited IT skills. Any queries are always answered promptly and resolved quickly. 5stars all the way!

16 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi

Thanks for the amazing 5 star review!

We're pleased to hear how helpful and informative Mia has been. We'll make sure to share this with her.

Thanks again
Motia

Rated 5 out of 5 stars

The communication from the initial…

The communication from the initial contact to receiving the new fuel cards was great - thank you, Mia!

Although the cost of fuel continues to rise, there's still a saving compared with my previous card supplier.

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Mark

Thanks for the 5 star rating!

We're pleased to hear that Mia made the process smooth from the initial contact through to receiving your fuel cards. We'll make sure to share this feedback.

All the best
Motia

Rated 5 out of 5 stars

I had the pleasure of doing business…

I had the pleasure of doing business with Mia. Great communication skills and fantastic service. I couldn’t be more pleased with the ease of the journey she has provided. Thank you Mia and i don’t think words can describe the skills you have.

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Zain

Thanks for the wonderful 5 star review!

We're delighted to hear how fantastic Mia has been and that her communication and support made the whole process so easy for you. We'll make sure to share this with her.

All the best
Motia

Rated 5 out of 5 stars

I have been using my Motia fuel card…

I have been using my Motia fuel card for a couple of years now and very rarely use my other brand one as they never compete with price!
Customer service is always great and keep you upto date with price increases etc

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi

Thanks for taking the time to leave us 5 stars!

We're pleased to hear that you're happy with our competitive pricing and customer service. We really appreciate your continued support.

Thanks again
Motia

Rated 5 out of 5 stars

Super Steph

From the very 1st time we spoke Steph has been exceptional, she made the application process easy and keeps
Us up to date on a regular basis, she continues to check on us to make sure everything is working and up
To expectations great to speak to too she’s super nice *****

1 June 2026
Unprompted review
Motia logo

Reply from Motia

Hi Charlie

Thanks for the 5 star rating!

It's great to hear Steph has been there every step of the way, keeping you updated and ensuring everything runs smoothly. We'll make sure she sees this.

Thanks again
Motia

Rated 5 out of 5 stars

Best Fuel Provider with Lowest Price in Market.

We have been using Motia for around a year now, and I can honestly say that making the switch would not have been possible without Warren. We were very happy with our previous supplier, but Warren's consistent follow-ups, professionalism, and clear demonstration of the cost savings convinced us to reconsider.

He took the time to share detailed price comparisons, and all of his efforts paid off. The numbers spoke for themselves, and we could clearly see the significant savings available to our business.

Keep shining, Warren. Your persistence, dedication, and commitment to following up with customers will undoubtedly continue to bring you more business. Thank you for all your support.

14 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Aijaz

Thanks for the amazing 5 star review!

We're so pleased that Warren's dedication and support helped demonstrate the value we could bring to your business. We'll make sure to share your kind words with him.

All the best
Motia

Rated 5 out of 5 stars

Genuine sales persons are rare

Our account Manager Pat Fisher is a pleasant genuine person who looks after us by keeping us update with all movements that are forthcoming in the fuel markets which helps us forward plan our fuel purchasing.

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Jay

Thanks for the fantastic 5 star review!

It's fantastic to hear that Pat's support and market updates are adding value to your business. We really appreciate your feedback and will make sure to share it with Pat.

Thanks again
Motia

Rated 5 out of 5 stars

Jade Foster

Jade Foster is my contact at Motia. Nothing is too much trouble for her, if you have a question it's answered promptly and professionally. Our transition from our previous provider was seamless thanks to her efficiency.

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Michelle

Thanks for the fantastic 5 star review!

We're delighted to hear that Jade has provided such prompt and professional support, and that your transition to Motia was seamless.

All the best
Motia

Rated 5 out of 5 stars

Excellent service from Jade and Motia

Excellent service from Jade and Motia

Really happy with the service I’ve received from Motia. Everything has been straightforward and professional, and Jade has been brilliant throughout.

She’s friendly, helpful and always quick to respond. Nothing has been too much trouble and she’s made the whole process easy from start to finish.

I’d definitely recommend both Jade and Motia. Great service all round — thanks again!

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Adrian

Thanks for the 5 star rating!

We're so pleased to hear your happy with the amazing service Jade has consistently provided. We'll make sure to share your kind words with her.

All the best
Motia

Rated 5 out of 5 stars

Review of motia

I’ve had a great experience with motia so far, and I can’t thank amberleigh enough for all her help through the process. Shes been extremely helpful, professional and easy to communicate with. Shes always kept me in the loop with any updates or changes, and she’s definitely made the process so much easier! Would definitely recommend!

15 September 2026
Unprompted review
Motia logo

Reply from Motia

Hi Caitlyn

Thanks for the fantastic 5 star review!

It's amazing to hear that Amberleigh provided such helpful, professional support throughout the process. We'll be sure to share your feedback with her.

Thanks again
Motia

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