Metrol Springs Ltd Reviews 151

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other driver... See more

Rated 2 out of 5 stars

I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 da... See more

Company replied

Rated 5 out of 5 stars

I reached out to this company 3 times by email to get some advice about gas springs for a Hymer Exsis, starting 11th October 2025. As I didn't get a reply or acknowledgement I gave them a 1... See more

Company replied

Rated 5 out of 5 stars

I wanted to fit a locking ‘T’ handle to the boot of my Watsonian sidecar in place of the simple quarter-turn key lock fitted as standard. There are plenty of chrome plated die-cast zinc handles out th... See more

Company details

  1. Spring supplier
  2. Manufacturing & Industrial Consultant
  3. Industrial engineer
  4. Industrial equipment supplier
  5. Manufacturing Service

Written by the company

Metrol Motion Control is involved in all aspects of motion control within a wide range of industries and markets. The Metrol approach to motion control is to work with our customers to make sure they have the right solution, the product is designed and engineered to suit the application and the supply is organised, so stock and logistics deliver the product at the right time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

151 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A quality company!

I wanted to fit a locking ‘T’ handle to the boot of my Watsonian sidecar in place of the simple quarter-turn key lock fitted as standard. There are plenty of chrome plated die-cast zinc handles out there but they looked cheap and nasty and probably wouldn’t stand up to weather very long. I found a nice looking stainless steel locking ‘T’ handle on the Metrol Springs site at a very competitive price. I ordered it Tuesday evening and had it in my hand by Thursday afternoon. A good quality solid lump of stainless steel that I am well pleased with!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service.

Great service, quality of product, prompt delivery, all at acceptable cost.
Thank you, I would certainly use you service again should I need similar equipment.
Please consider making LH thread available as may increase customer activity.
Thank you.

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Gas Struts

Easy to use website, found exactly what we needed and delivered within 2 days!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Superlative service

Having waited for about a year for the original manufacturer of my truck top to supply replacement gas struts, I found Metrol on line whilst looking for a special hinge which they also supplied. Contacted Jack Bannister who was very helpful and helped me select what I needed.
Would that their carriers were as good who delivered the struts a week after they said they would!

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent web site . Comprehensive information. Easy ordering . Good communication. Excellent packaging.
Thsnkd

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Gas strut for motorhome over cab bed

Easy to find the right strut by inputting all the dimensions on the website. Well packed, delivered in 2 days. I forgot to add connectors to both ends, and when I got in touch they sent another two out FOC straight away. Brilliant service.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Gas strut for a camper R&R bed.

The information I needed was clearly available on the website and ordering was easy. The item ( gas strut) arrived quickly and was well packaged. The item is good quality & installation and adjustment instructions provided were clear. The item was duly fitted and force adjusted to the application. A good experience. Would certainly use this supplier again.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Of a pair of strut connectors

Of a pair of strut connectors, one was the wrong size. I phoned the company, was assured a replacement would be sent the next day, but one week later it is still to arrive.

11 September 2023
Metrol Springs Ltd logo

Reply from Metrol Springs Ltd

Hi Chad, thanks for leaving the feedback, we sent the wrong part out and then failed to replace it next day with the right part, for this we unreservedly apologise. We are now working on a more effective way for our dispatch team to identify similar looking parts in a fast moving environment. We have discounted your order in the hope that in some small way this helps with the inconvenience we have caused. If there is anything else we can do please do not hesitate to get in touch.

Rated 5 out of 5 stars

Ryan

Ryan, was knowledgeable, helpful and patient. The spring arrived as advertised well packaged and fitted and work like a dream! Delighted.

8 September 2023
Rated 5 out of 5 stars

Fantastic customer service

The company was absolutely amazing. I was abroad and needed a replacement part urgently for a ramp mechanism for a wheelchair accessible vehicle. I wrote to them with all the details and they got back to me immediately. They also sent me detailed information on how to carry out the replacement and best practices. They were utterly professional, fast and extremely friendly and helpful throughout. And the part was delivered internationally within a few days. I was really impressed. A huge thanks to them.

7 September 2023

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