Moto Central Reviews 

3,113
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that orders often arrive the very next day and are securely protected with robust packaging. Consumers also point out the incredibly helpful staff members who provide expert guidance, alongside top-tier product quality that meets expectations perfectly. However, some customers also noted frustrating issues with missing parts upon arrival or unexpected delivery delays that disrupted their plans. A small number of people experienced poor communication from support teams and felt that their concerns were not adequately addressed when trying to resolve problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting great prices and fast delivery... See more

Delivery service

Consumers find delivery service to be efficient, frequently highlighting super fast shipping, next-day... See more

Service

Users describe positive interactions with service, frequently highlighting great communication, fast... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made and arriving in... See more

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for stocking the spares for Burley bicycle trailers ! Found/bought via eBay, didn't realise it's a Motorcylce supplier :). Bought the replacement seat for the Burley Cub child trailer 2016, as... See more

Rated 5 out of 5 stars

Superb experience! I bought Rev'it Sand 4 H2O trousers in a very hard to find size (XL short) from Moto Central on Ebay. Next day delivery (despite a 4:30pm order!). Exactly as described and huge savi... See more

Rated 5 out of 5 stars

I bought replacement parts for my wychwood 10ft truefly #7 fly rod from moto central. They couldn't have been more helpful There customer service was outstanding I would highly recommend this compa... See more

Rated 5 out of 5 stars

Needed a retro style jacket other than my Lewis Leather to compliment ride outs in colder weather. Lovely jacket and could double up for out and about other than bikes. Moto Central by far at the top... See more


Company details

  1. Motorcycle shop
  2. Hobby shop
  3. Leather Goods Shop
  4. Motorsports Shop

Written by the company

Moto Central is one of the UK's leading retailers of motorcycle gear, offering an extensive selection of helmets, clothing, boots, gloves, and accessories from the top brands in the industry. Whether you're a sports rider, adventure tourer, commuter, or classic enthusiast, our Midlands-based showroom provides a dedicated shopping experience with expert staff ready to assist. We take pride in delivering top-quality motorcycle products with exceptional customer service. Our website features thousands of products, more than many competitors, and we provide free UK delivery on orders over £25, along with a 365-day return policy for complete peace of mind. At Moto Central, we go the extra mile to ensure you get the right gear at the best value. Plus, we offer exclusive discounts for Emergency Services, NHS Workers, Armed Forces Personnel, and Students. Shop with confidence at Moto Central – your one-stop destination for premium motorcycle gear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,113)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My review on this company

I've got to state that to purchase via eBay was a great experience. Delivered in 24 hours and product (Roeg open face helmet) was received in excellent condition. Could not fault this experience!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic.

Fantastic. Really good range of stuff to choose from and good in-stock levels. Safe and fast shipping comes with it. Worth a look, and a good place to shop.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I bought a Helstons Trust leather jacket from Moto Central. The process was quick and easy, their communication was great and the jacket was well packaged and delivered within 2 days. Excellent service.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Motorcycle helmet purchase

I was looking for a particular motorcycle helmet and after shopping around online found that Moto Central had one at a great price. The item was exactly as described and was delivered 36 hours after I placed the order. The communication from them was great as well. Very happy with the helmet and the service and I would highly recommend Moto Central.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service - High-value item left on the street and now ignored

I am beyond disappointed with Moto Central. I placed an order for a high-value item which the courier simply "chucked on the floor" outside my house on a busy main road without any authorization. Unsurprisingly, I haven't been able to locate the package.

When I contacted customer service to resolve this, the experience went from bad to worse:

Zero Accountability: Despite the Consumer Rights Act 2015 stating the retailer is responsible for the item until it is in the physical possession of the customer, they have tried to shift the burden onto me.

Ridiculous Requests: They told me to go door-to-door asking neighbors for their Ring doorbell footage and insisted I file a police report before they would even consider helping.

Radio Silence: It has now been one full week with no reply to my messages.

They seem more interested in making me do their investigative work than actually ensuring I receive what I paid for. If you value your money and expect professional delivery, stay far away from this company.
Order mc20011

22 April 2026
Unprompted review
Moto Central logo

Reply from Moto Central

Hi,

We’re sorry to hear this and we completely understand how frustrating it is when a parcel cannot be located.

We do need to clarify that the tracking for order MC20011 shows the parcel as delivered to a Safeplace by Royal Mail/Parcelforce on 22 April 2026. The tracking includes GPS location data and a proof of delivery image, so we have had to ask for further information in order to investigate this properly.

Where a parcel has been scanned as delivered and the concern is that it may have been taken afterwards, it is reasonable and standard practice to ask for checks to be made at the address, with neighbours, and for any available CCTV or doorbell footage to be reviewed. Reporting a suspected theft to the police is also a normal part of the process, as a crime reference number helps us raise the matter formally with the courier.

These steps are not intended to place the burden on the customer. They are part of establishing what happened and supporting a proper courier investigation.

We’re sorry if this was not communicated clearly enough previously, and we apologise for any delay in replying. We will contact you directly regarding the next steps.

Kind regards,
Jamie W
Moto Central

Rated 5 out of 5 stars

Top class !

Well what can I say. 3 visits the Moto Central sorting my sizes so I could be very comfortable. The team here where super helpful. Delt with three members and the only name I caught was calum. What a super polite and patient young man. Working his hardest to meet our needs. A ture gent! Thank you all at Moto Central.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with Moto…

I had a very good experience with Moto Central. They price matched my Scorpion ADF-9000 helmet with a competitor, which I really appreciated.

Unfortunately, the size was not right for me, but they dealt with the exchange quickly and professionally. The whole process was smooth, and the staff were helpful throughout.

Great service and I would happily buy from them again.

Muhammad Atif (ApexNomad)

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Excellent communication from the team at Moto Central. Royal Mail lost my package and Amy was straight on the case to get me a replacement straight away.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Helpful Staff

I couldn't be happier with the service from the staff at Moto Central. Friendly and happy to help, this is what customer service should be.

A refreshing change from the usual tedium of trying to resolve an issue. If only more companies conducted business this way.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Bitwell Moto 2 goggles

Bought an item from them from their eBay store. It was exactly as described and it was delivered quicker than advertised on their eBay site. Really happy with the product

14 April 2026
Unprompted review

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