Great service, attention to detail when packaging and adding an extra seal to fluids. Everything arrived fast, accurately and intact!
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Offered part is good quality and works fine. Price was very competitive compared to other suppliers. Delivery was fast. Ordering process simple and aided by tools to properly identify right part e... See more
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I highly recommend this resource. I ordered car parts, and the salespeople were always available to explain everything. I had to return a headlight, but I was very pleased that return shipping was fre... See more
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Usually the best prices in the market. Communication also very good. Delivery time is average, while sometimes there's no availability on some products which is also common issue. Unfortunatelly many... See more
Company details
Written by the company
Bent u op zoek naar onderdelen? Hecht u waarde aan kwaliteit, gunstige prijzen en uitgebreide service? Dan bent u aan het juiste adres!
Motointegrator.nl - Uw partner als het om auto-onderdelen gaat!
Written by the company
- Hecht u waarde aan hoge kwaliteit, gunstige prijzen en uitgebreide service? Dan bent u bij Motointegrator aan het juiste adres. Laat u door ons adviseren en vind in onze winkel gemakkelijk precies de onderdelen die u nodig hebt. Of u nu op zoek bent naar nieuwe banden voor uw auto, een nieuwe ophanging nodig heeft of auto-accessoires online wilt bestellen - bij Motointegrator vindt u auto-onderdelen voor alle populaire automerken uit Europa, de VS en Azië. Ons assortiment omvat producten van toonaangevende fabrikanten zoals Bosch, Sachs, Valeo, LuK, ATE, Monroe, febi, TRW, Denso, Nissens en nog veel meer. Wij onderscheiden ons door professionalisme en een zeer goede prijs-prestatieverhouding van onze aanbiedingen.
Contact info
Westhafenstraße 1, 13353 , Berlijn, Germany
- +31856666766
- info@motointegrator.nl
- motointegrator.nl
4.5
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Ordered not delivered
Hello all, I just need to leave my feedback for an ordered placed by Monday 21/07/2025. I order it and Thursday it comes the courier to leave the package as UPS informed but there was nobody at home and also the courier didn’t left any note or advice that he passed by. After figuring out via track and trace they mentioned on the tracker the package will be delivered next day by Friday. Waiting for the package next they Friday, UPS uploaded the status of my package as damaged. Straight away I have called to customer service from NL and a lady names Kasia she attended me saying that she received an email from UPS with information the package is damaged. I told her to send me another package with all same items if those ones are damaged. She told me that the rules are different ones and that I have to wait until the package will arrive back to the warehouse for evaluation and then I will receive my money back, in the meantime I can order again paying of course for the second time. I explained her in the phone that is not fear that I should solve this situation spending money from my pocket for some items I didn’t even receive and she told me that these are the rules and she cannot do nothing about it. Now my question is, why the customer service didn’t want to cancel my order knowing there is a problem with a damage package, also explained her on the phone that the car is dismantled on the garage and every day I have to spend money for keeping the car there because it’s about water pump and the dual mass from the gear box. The only response I have received it was that Che cannot talk to me anymore because I do not want to understand the rules she explained me on the phone and above mentioned on this complaint. I hope somebody from Motointegrator that supervise the orders can give an answer to this because when I asked lady Kasia for a supervisor or somebody who’s has power to decide she said that there is nobody who can help me. In my opinion this lady shouldn’t work anymore on customer service.
21 July 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your detailed explanation. We are truly sorry to hear that your experience with our delivery and customer service has been so disappointing. We fully understand how frustrating this situation must be for you, especially given the urgent need for the parts and the costs you are incurring as a result.
Unfortunately, in the event of damage during transport, we are dependent on the return procedure of the carrier, in this case UPS. According to the applicable procedures, we can only process a refund or a new shipment after the damaged package has been returned and received by us. However, we understand that this procedure is not ideal in situations such as yours, where time and clarity are crucial.
We regret that you felt you were not heard in your conversation with our colleague, but in her defence, I can only say that she and the entire customer service team are highly competent. She gave you the best solution within her capabilities.
I would like to add that the company is now so large that it is no longer possible to quickly complete a new order from the warehouse. The warehouse is fully automated. Processes that have been set in motion must run their course as they are.
Perhaps this is not so much about the rules we have to follow, but rather the procedures that cannot be interrupted in such a large company. Customer service works online from home. And my colleagues in customer service are very competent and friendly. I hope you can understand this.
We would still like to help you as best we can. If you have any further questions or requests, please contact us again so that we can see if we can still arrange something for you within the existing possibilities.
Kind regards,
Susanne
It was easy to find what I was looking…
It was easy to find what I was looking for...
The time to arrive was really short
21 July 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive feedback. We are pleased to hear that you were able to find what you were looking for easily and that the delivery time was short. We look forward to assisting you with your next order.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive response. Great to hear that your order was delivered even faster than promised. We would be happy to help you again with your next order.
Kind regards,
Susanne
Good quality vs price!
23 June 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive response. Great to hear that you are satisfied with the quality in relation to the price. We would be happy to help you again with your next order.
Best regards,
Susanne
Defects or other
Unfortunately, I received a defective spare part. Even the box itself showed that it had been opened more than once. This particular spare part was supposed to fit my car, but it turned out that it had wrong values.
The store solved the problem very quickly by giving me a free refund. But I'm still not satisfied, because of the loss of shipping costs and time
I hope my next order will change my impressions.
Thanks!
20 June 2025
Reply from Motointegrator.nl
Dear customer,
Thank you for your honest feedback. We are very sorry to hear that you received a defective part and that the packaging had already been opened several times. We understand that this is annoying, especially considering the extra cost and lost time.
Glad to hear that we were able to resolve the problem quickly with a free refund. We hope that your next order will be completely satisfactory and that we may regain your trust.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive response. Great to hear that everything went well. We would be happy to help you again with your next order.
Kind regards,
Susanne
The contact person Kasja was very good…
The contact person Kasja was very good in communication and helpful in finding the car part, sending and tracking the item.
25 June 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your kind words about Kasia. Glad to hear that she helped you well with communication, finding the right car part and shipping and tracking your order. I cannot but agree that she is both competent and very sympathetic. We make every effort to support our customers in the best possible way.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive review. Great to hear that you are satisfied with the process and delivery. We hope to serve you again soon.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive review. Great to hear that you are satisfied with the competitive price, correct delivery and fast delivery. We will be happy to be at your service again.
Kind regards,
Susanne
NEVER EVER
I bought 4 iridium spark plugs on 10/06/2025 and i still haven´t received them today 25/06/2025. A rocket will travel from earth to the moon in 3 days. Regards
10 June 2025
Reply from Motointegrator.nl
Dear customer,
We are very sorry to hear that your order has not arrived yet. We understand that this is very annoying for you, especially considering the delivery time. We will investigate this immediately for you and ensure that your iridium spark plugs are delivered to you as soon as possible. Could you please send us your order number or contact details so that we can help you quickly and appropriately?
We thank you for your patience and understanding.
Best regards,
Susanne
Good quality parts for a good price
The right parts. Well packaged. Fast delivery. Scharp price. Well done!
10 June 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your enthusiastic review. We are happy to hear that you are satisfied with the quality, packaging and speed of our delivery. Your positive words motivate us to continue this way.
Best regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive review. Great to hear that you are satisfied with the fast delivery and the good quality of the product. We would be happy to help you again with your next order.
Kind regards,
Susanne
I pay but my parts never comme..
13 June 2025
Reply from Motointegrator.nl
Best customer,
We are sorry that your order reached you a day later than promised. We will contact the carrier to reduce its delivery time to the maximum 4 working days allowed for it, so this will not happen again in the future.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear Customer,
Thank you for your kind review. We're glad to hear that you are satisfied with the quick shipping, quality parts, and our competitive prices. We look forward to serving you again in the future.
Kind regards,
Susanne
Company claimed next day delivery on…
Company claimed next day delivery on website, but took over a week to get here, contacted them 20 mins after making the order before it was shipped to verify, they said it would take a week, but did not want to cancel the order although it was not even shipped yet. Company poses as being in NL but stuff ships from Poland or something.
EDIT after reply : it said "next day" before clicking to buy. Another point of irritation is the lack of help when trying to cancel an item that wasn't shipped yet, less than an hour after ordering online. All kinds of nonsense about needing to refuse the part when it arrives (by the way 9 days after ordering) instead of just cancelling the order. Also, the VAT has not been refunded either as was promised. All in all : just a webshop trying to pouch customers by pretending they have stock in NL, and not willing to help customers.
5 June 2025
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your feedback. I am sorry to hear that your experience did not meet your expectations, especially regarding delivery time and communication.
However, I am confident that nowhere on the website does it state that we deliver the next day. We do not offer next-day delivery. Delivery takes up to four working days.
Once an order has been placed, it is difficult to cancel, as the work in the warehouse is fully automated. It takes 20 minutes to complete an order and prepare it for dispatch. This process is irreversible.
Motointegrator is part of Intercars, the largest Polish seller of car parts. We do not pretend to be anything other than what we are: a reliable company based in Poland with a subsidiary in Germany. I hope this has helped to allay your scepticism.
I hope you are satisfied with the fuel pump.
Kind regards, Susanne
Reply from Motointegrator.nl
Beste klant,
Hartelijk dank voor uw positieve beoordeling en het vertrouwen in ons. Wij stellen het zeer op prijs en doen ons best om dit vertrouwen te blijven waarmaken.
Met vriendelijke groet,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your positive review. We are delighted to hear that everything was to your satisfaction and that your order was delivered on time. We greatly appreciate your trust in our company.
Kind regards,
Susanne
Up to the time you're asking for a…
Up to the time you're asking for a review, the product is yet to arrive.
31 May 2025
Reply from Motointegrator.nl
Dear customer,
Thank you for your message. We are sorry to hear that it took so long for your order to arrive. We do our best to ensure that deliveries are made as quickly as possible. We will contact the carrier about the delayed delivery. We are glad that the package has finally arrived. If you have any further questions or need assistance, please do not hesitate to contact us.
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your message. We are delighted to hear that the delivery was quick. You're very welcome!
Kind regards,
Susanne
Reply from Motointegrator.nl
Dear customer,
Thank you very much for your enthusiastic review. We are delighted to hear that your order was processed and shipped quickly, and that everything is to your satisfaction.
Kind regards,
Susanne
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