Everything went well, with no real holdups, and the finance deal was clearly explained. There were no hidden fees or anything like that. You have to do a security check that involves sending a video o... See more
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vanwise are an excellent company from Irfan to Enrico the whole team were superb and helped immensely.. finance was quick n easy .. and the handover went as good as you'd expect ..10/10
Happy with the loan terms. However it was a pain having to do the photos online as not tech savvy. Was impressed with how quickly a decision was made. Simon the salesman was very thorough with the... See more
I have used MotoNovo for my car purchases in the past and am using them again now. Very reliable company and competitive rates. Would highly recommend.
Company details
- #46 of 63 best companies in Car finance and loan company
- #81 of 169 best companies in Non-bank financial service
About MotoNovo Finance
Written by the company
Who we are
We help thousands of people just like you to fund their next car, van or motorcycle.
When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.
What we do
We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.
Contact info
Two Central Square, CF10 1FS, Cardiff, United Kingdom
- 0333 200 0030
- info@motonovofinance.com
- motonovofinance.com
4.7
Excellent
36k reviews
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New Car Purchase.
Fast and efficient service whilst arranging my car finance. This made my latest purchase run smoothly from start to finish.
13 August 2026
Easy straight application happened so…
Easy straight application happened so fast with not hassle whatsoever brilliant company first class service really happy with my car definitely use again thank you moto novo
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A year after a near‑fatal incident, MotoNovo still denies responsibility — and their treatment of a disabled customer has been appalling
It has now been over a year since I narrowly avoided a potentially fatal accident caused by a vehicle financed through MotoNovo — a vehicle later confirmed by an independent engineer to be sub‑standard and not fit for purpose. Despite clear evidence of serious mechanical faults, MotoNovo continues to deny any responsibility for financing a defective and unsafe vehicle.
What has made this experience even worse is their complete disregard for disability protections. I repeatedly informed MotoNovo of my health condition and vulnerability, yet they consistently failed to make reasonable adjustments, ignored medical evidence, and subjected me to a prolonged, exhausting process that no vulnerable consumer should ever be forced to endure. Their behaviour shows a clear lack of understanding — or respect — for disability rights.
On top of this, MotoNovo’s handling of the case has shown a total lack of compliance with consumer credit law. They refused to investigate the fault properly, attempted to shift the burden of proof onto me, and repeatedly pushed me towards options like voluntary termination instead of addressing the defective vehicle they financed. Their actions contradict the basic obligations of a finance provider under the Consumer Rights Act and Consumer Credit Act.
After a year of stress, financial loss, and institutional indifference, MotoNovo still avoids the core issue:
the vehicle was unsafe, the evidence is clear, and their treatment of a disabled customer has been unacceptable.
I strongly urge anyone considering MotoNovo to avoid this trap. A finance company should protect its customers — especially vulnerable ones — not expose them to danger and then deny responsibility.
27 August 2025
Unprompted review
Reply from MotoNovo Finance
Hi Jarek, we're sorry to hear about your accident and that you're unhappy with our final outcome and your recent experience with us. You can refer your complaint to the Financial Ombudsman Service up to six months from the date of our final response letter. You can get in touch with the Financial Ombudsman Service by visiting their website: Financial Ombudsman Service: Our homepage.
We always strive to work with our customers in a way that supports the individual and their needs. If you'd like to discuss your experience further, please email customercare@motonovofinance.com with your full name, DOB and vehicle details so we can look into this further as we're unable to discuss personal details over a social media platform.
Many thanks,
Team MNF
Just really simple
Just really simple, honest, upfront, informative and no sneaky surprises
15 January 2026
Easy process and quick set up
Quick set up of the finance agreement and easy process of setting up an online account to view the agreement, payment options etc.
12 August 2026
Very quick and easy to deal with
11 August 2026
I got my finance application approved…
I got my finance application approved in a matter of hours which was very helpful though through a second party. A good experience but rates are high.
11 August 2026
A quick response and a straight answer…
A quick response and a straight answer ,no long wait and a fair deal
11 August 2026
Very good service.
4 August 2026
A Hassle free service
A Hassle free service, was quick with no delays for purchasing my new vehicle.
3 August 2026
Easy to sign up to online good…
Easy to sign up to online good communication and one of the cheapest interest rates offered.
4 August 2026
After being refused on a number of…
After being refused on a number of occasions,I found the perfect car,did an eligibility check through the dealership,24hrs later everything agreed thanks to Motonovo.
4 August 2026
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