MotoPress Reviews 

680
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing prompt and exceptionally helpful assistance, often going the extra mile to successfully resolve complex technical problems. Many people note that the digital products are highly reliable, straightforward to install, and offer great flexibility for managing their professional online websites. However, some customers also noted significant frustrations regarding rigid refund policies, subscription terms, and unhelpful responses when seeking proper issue resolution. A few reviewers experienced unexpected difficulties with software access and felt that specific functional limitations should be communicated much more clearly beforehand.

What people talk about most

Customer service

People report positive experiences with customer service, frequently highlighting fast, professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt assistance, clear... See more

Product

Users describe ambiguous interactions with product features, as some consumers praise the reliable plugins,... See more

Website

Consumers find website to be ambiguous regarding plugin access and features, as people experience both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have contacted MotoPress three times over the last few years for help. We have a unique application where we manage bunk bookings for a ski house with 60 bunks. Andre has helped me to customize Hot... See more

Rated 5 out of 5 stars

Excellent plugin to use and very easy to setup. The top thing is excellent customer support service. Thanks to the team and especially Eugene from customer support. Best of luck team.

Rated 5 out of 5 stars

I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.... See more

Rated 5 out of 5 stars

Hotel Booking seemed like the best solution for our project, and that’s definitely proven to be the case. I had just two minor adjustments I needed help with, so I reached out to support, and the... See more


Company details

  1. Software company
  2. also in
  3. Software Vendor
  4. Vacation rental
  5. Website designer

Written by the company

MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(680)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible customer support

Horrible customer support. Plugin is not for doctors or coaches. It's geared for hotel booking. The interface has not been updated and the developer is not making any changes. They do not tell you that you will have to do some tweaking with the code to get it to work with appointment service websites. If you download, make sure NOT to use the program otherwise they will rudely refuse all refund requests. The person that responded to me, (one of the developers) told me to sell it if I could not use it!!!!! How's that for integrity and professionalism.
Update: refer to support ticket (67731).
This review is written on behalf of business partner who prefers to remain private. The support ticket will verify the emails which we have saved as receipts. The motopress rep who responded (E.W.) can also verify the support request info.

2 October 2024
Unprompted review
MotoPress logo

Reply from MotoPress

Hello Ahaya,

Unfortunately we were unable to locate any communication with you in our help desk or email inbox. We've requested the additional information via TrustPilot, however you haven't provided any either. At the moment we can not identify you as an authorized user of MotoPress as there are neither purchases, nor tickets/chats/emails from you under your name in our system. We would kindly ask that you contact us back or provide a reference ID, where the communication between you and MotoPress Support Team can be seen.
UPDATE.: We've located the reference ticket and checked other tickets as well and as we could see support was provided in full and in the timely fashion. The refund was requested due to the fact that: "I had a volunteer putting up the site but they can no longer do it. At this time I am going to put off making the site due to schedule and budget.". There were absolutely no issues with the plugin functionality and it does fully suit both doctors and coaches, it's not tied to the hotel booking industry in any way.
Also, all the support representatives were professional, polite and provided full assistance with all the questions. None of them have ever told to sell the product in case it couldn't be used.

Thank you in advance.

Best regards,
Richard Ross
MotoPress team

Rated 5 out of 5 stars

I'm very happy with the collaboration…

I'm very happy with the collaboration with MotoPress team! Their availability and quick responses make working with them a nice journey for our hotel-coworking. They’re incredibly receptive to feedback, and deliver new features. Highly recommend.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased the pet hotel…

I recently purchased the pet hotel theme and plugins from motopress, and I have nothing but good things to say! The product is expansive and easy to use, the documentation is easy to search and find tutorials on how to set up the backend, and the customer service is top notch! I had an issue with getting Stripe activated and Andre went above and beyond to get the issue resolved!

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I was a little conscious I'd be left in the dark after paying for a lifetime + unlimited subscription, but not at all! Thanks John for dealing with my query and thanks MotoPress for investing in your customer service team.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

very limited plugin, lack of support

we bought the hotel booking plugin the purchase we have started the setup to use on our business, the support didn't answer our tickets for days.

the plugin itself is very limited and cannot be customised, was a waist of money

11 August 2024
Unprompted review
MotoPress logo

Reply from MotoPress

Hello there,

Unfortunately we were unable to locate your purchase or any emails/tickets/chats with you in our Help Desk. We've requested an additional information regarding your purchase and experience, however you haven't provided it until now. At this point we believe you haven't purchased the product from us, hence there is no trace of any contact between you and the MotoPress team. If you would like to provide an additional information about your purchase or personal experience, do not hesitate to do that via live chat or our Help Desk.

Best regards,
MotoPress team

Rated 5 out of 5 stars

The MotoPress plugin for WordPress is a…

The MotoPress plugin for WordPress is a versatile tool ideal for managing online bookings and appointments, particularly for service-based businesses like salons, spas, and educational institutions. It offers features such as appointment scheduling, multiple payment options, and extensive customization capabilities. The plugin integrates seamlessly with WordPress, providing an intuitive user experience and responsive support.

Also, support is very quick and prompt

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service and product. Andre was the professional who helped me design my website from start to finish, and he was perfect. He answered every single question I had and even got back to me within 24 hours (most of the time a lot less than that) with every update/question I had. Would definitely use Andre and the entire MotoPress team again for any additional work or products needed in the future!

1 August 2024
Unprompted review

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