Motorflog Reviews 

84
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting how exceptionally quick both the vehicle collection and the immediate payment processes are handled. Reviewers also deeply appreciate the friendly and supportive staff members who ensure that every single transaction remains completely smooth and straightforward from start to finish. Some people were dissatisfied with the purchased vehicle condition, explicitly reporting unexpected mechanical faults, engine lights, and underlying damages upon delivery. Consumers also mentioned that the cars often arrived with issues not visible in the online listings, pointing out a lack of transparency during purchases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that certain employees were extremely... See more

Service

Reviewers mention positive feedback about service, highlighting quick vehicle collection, good prices, and... See more

Product

Reviewers highlight negative aspects of product, expressing deep dissatisfaction with hidden mechanical... See more

Payment

Consumers find payment to be fast and efficient, noting that money is transferred instantly or within a few... See more

User experience

People report positive experiences with user experience, highlighting how the process to sell the car was so... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom and Dan legends, thank you for your help! Would highly recommend Motorflog, made a mistake with collection and had travelled a long way, but these guys went out their way to help us sort it out an... See more

Company replied

Rated 5 out of 5 stars

Liam came to collect our Toyota Prius car and assisted in starting it and loading it onto the trailer. The money was transferred to us instantly and for the amount originally quoted. No issues at all,... See more

Company replied

Rated 5 out of 5 stars

Liam is very professional in his job. He’s polite and caring. The removal of my car was so straight forward and quickly completed. Keep on doing what you’re doing, you’re excellent in the job you do... See more

Company replied

Rated 5 out of 5 stars

Just sold our car this week to Motorflog after having them recommended to us. A really easy hassle free service with help from friendly people to make the process as smooth as possible. If you want t... See more

Company replied


Company details

  1. Car dealer

Written by the company

At Motorflog, we make buying and selling vehicles straightforward, transparent, and hassle-free. Whether you’re looking to sell your car directly, list it in a trade auction through Flog It, or buy vehicles at trade prices, our goal is simple — to offer a fair, honest service without the usual headaches. We buy vehicles in any condition, from pristine examples to damaged, non-runners, and insurance write-offs. Unlike many online car-buying services, our quotes are provided by real people, not automated systems, and if your vehicle is accurately described, the price we offer is the price we pay. We can also collect your vehicle and ensure payment is made before it leaves your possession. For customers wanting to maximise their return, our Flog It service allows vehicles to be listed into trade auctions where verified buyers compete, helping sellers achieve strong market prices while staying in control with their own reserve. Motorflog is built on straightforward communication, fair dealing, and making the process as smooth as possible for both buyers and sellers. We’re proud to have helped customers across the UK with quick collections, transparent transactions, and professional service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(84)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The car was collected from home

The car was collected from home. Liam made the handover quick and easy and payment was made immediately.

21 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi,

Thanks for the 5-star review! We're glad Liam made the collection quick and easy, and that payment was in your account straight away.

We really appreciate your feedback. Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Honest experience

Having been to we buy any car booking an appointment and then it being inspected and the being offered a third of the quote. This organisation is honest takes time to review the vehicle history and body if you provide photos and then gives you an honest quote that they stick to when inspecting on pick up.
Liam called ahead as I was promised giving me 30 mins notice and arrived as planned. No messing, very polite and his liaison with the office was quick and efficient. He waited until I confirmed I had received the agreed value into my account then he was on his way.the whole process took about 15 minutes.

17 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Christine,

Thank you for such a thoughtful review! We're really pleased we could restore your confidence in the car-selling process and deliver exactly what we promised.

It's great to hear Liam kept you informed and made collection so quick and straightforward. We really appreciate your recommendation and thank you for choosing Motorflog!

Rated 5 out of 5 stars

Liam Very proffesiional on collecting…

Liam Very proffesiional on collecting my car

16 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Michal,

Thanks for the 5-star review! Great to hear Liam was professional and looked after you well during collection.

We appreciate your feedback and thanks for choosing Motorflog!

Rated 5 out of 5 stars

Great experience thank you

12 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi John,

Thanks for the 5-star review! We're really pleased you had a great experience with us.

We appreciate you taking the time to share your feedback. Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Payment was fast and easy easy to sell…

Payment was fast and easy easy to sell the guy Liam taht picked it up was polite and nice made it a fast job taking my car

9 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Ryan,

Thanks for the great review! We're really pleased you found the whole process quick and easy, from selling your car to receiving payment.

It's lovely to hear Liam made collection straightforward too. We'll be sure to pass your kind words on to him.

Thanks for choosing Motorflog!

Rated 2 out of 5 stars

Subject

Hi Motorflog,

Thank you for clarifying your position.
I acknowledge your confirmation that my account was not suspended for missing the payment deadline and that the deadline had not expired when the suspension took place. I appreciate having this confirmed in writing.
I also acknowledge your position that an approved IAA account does not automatically guarantee continued eligibility with Motorflog.

However, I remain disappointed that you have still not identified what specific information or conduct caused you to conclude that I was not an appropriate trade buyer. I was allowed to participate in the auction, successfully bid on the vehicle and receive a sale confirmation for £6,698.80, with payment due by 3 October 2026 at 11:01:30.

My questions after winning were simply practical questions about whether the vehicle needed engine oil, coolant or recovery for collection. I did not refuse the purchase or ask to cancel it.

I would also like to clarify why I have been communicating through reviews. I have attempted to contact you directly, but my email communication has been blocked, leaving me with no practical way to respond privately. In those circumstances, I believe it is reasonable for me to raise my concerns through the review platform.

Blocking communication and then asking me not to use the review platform is, in my view, unprofessional and does not provide me with a reasonable way to have my concerns addressed.

I am relatively new to the motor trade, but I am actively getting involved in buying and selling vehicles and was using your platform in good faith. If there is a specific requirement I have failed to meet, I would still like the opportunity to understand it and provide any appropriate evidence.

I respect your decision regarding the transaction, but I would ask you to reconsider the account suspension and allow me to demonstrate that I am a genuine trade buyer.

I will respect your request regarding future communication, provided that I am given a genuine private channel through which I can communicate with you.

Therefore im open to still talk through email if you can unblock me from the system then i dont have to messge you publicly
Kind regards,
Ali Abdullah

7 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Ali,

Thank you for your further comments.

We have previously addressed the circumstances surrounding your transaction and explained the reasons for our decision.

Decisions regarding account eligibility, suspensions and communication restrictions are handled by our relevant operational teams, rather than those responsible for responding to public reviews.

Your feedback has been acknowledged, and our position regarding the cancellation of the transaction and suspension of your account remains unchanged.

We have nothing further to add on this matter.

Rated 5 out of 5 stars

Liam was great.

6 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Michael,

Short and sweet — thank you! Great to hear Liam looked after you well.

Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Liam is very professional in his job

Liam is very professional in his job. He’s polite and caring. The removal of my car was so straight forward and quickly completed.
Keep on doing what you’re doing, you’re excellent in the job you do .
Thank for being so understanding ( when I had a little weep )

6 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Beany,

Thank you for such a lovely review. We’re really pleased Liam made the collection so straightforward and, more importantly, helped put you at ease on the day.

We’ll make sure your kind words are passed on to him. Thank you for choosing Motorflog!

Rated 5 out of 5 stars

Great

Great, hassle free. What they say the price is. That’s the price. Unlike other firms

5 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Rowen,

Thanks for the great review. A hassle-free sale with no last-minute surprises is exactly the experience we want our customers to have.

We’re really pleased everything was as promised. Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Got a good price for my car

Got a good price for my car, Motor flog collected next day the driver Liam and all the staff I spoke with were very polite and helpful.

2 October 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Nicholas,

Thanks for the great feedback! We’re really pleased you were happy with the price and that we could get everything arranged and collected so quickly.

Lovely to hear Liam and the rest of the team looked after you well throughout.

Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Tom and Dan legends

Tom and Dan legends, thank you for your help! Would highly recommend Motorflog, made a mistake with collection and had travelled a long way, but these guys went out their way to help us sort it out and collect on that day - saving a massive cost and headache to us , appreciate it!

30 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi,

Thank you for the brilliant review! We’re really glad Tom and Dan were able to help get everything sorted and save you an unnecessary journey and expense.

We’ll make sure they both see your kind words. Thanks for the recommendation!

Rated 5 out of 5 stars

Very good service fast with collection

Very good service fast with collection

28 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Amjad,

Great to hear you were happy with the service and how quickly we were able to arrange collection for you.

Thanks for taking the time to leave us a review!

Rated 5 out of 5 stars

Motorflog provide a fantastic service

Motorflog provided a fantastic service from start to finish. They offer good prices, an efficient service and collection from your drive. Liam, who collected the car, was very friendly and nothing was too much trouble. Highly recommend.

24 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Greg,

Thank you for the fantastic recommendation. We’re really pleased you were happy with the service from start to finish and found the whole process efficient and hassle-free.

It’s lovely to hear Liam looked after you so well on collection too.

Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Great experience

Slick efficient operation, communications were great, and staff courteous and knowledgeable. The pick up driver Liam was first class.

25 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Neville,

Thank you for the fantastic feedback. It’s great to hear you found the whole operation efficient and our team helpful and knowledgeable throughout.

We’ll be sure to pass your kind words on to Liam too. Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Company offered me a price within 5…

Company offered me a price within 5 minutes of me putting in for a quote. Then collected the next day. Liam picked my car up, did a great job of getting through a tight drive way and I got the price I was quoted with no bartering. Great company and very helpful.

21 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Joe,

Thanks for the brilliant review. From getting your quote to collecting the car the very next day, we’re really pleased we could make everything so quick and straightforward.

Great to hear Liam navigated the tricky driveway too, and most importantly, that you received exactly the price you were quoted.

Thanks for choosing Motorflog!

Rated 5 out of 5 stars

Process to sell the car was so easy

Process to sell the car was so easy, emails and phone calls helpful. Today Liam was great he made the process for my dad so easy and he and the team very helpful re a missing document. Easy payment process thank you

18 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Sue,

Thank you for the lovely review. We’re really pleased Liam and the team could make everything easy for you and your dad, including getting the missing document sorted along the way.

It’s great to hear the whole process went smoothly. Thanks for choosing Motorflog!

Rated 1 out of 5 stars

Avoid Motorflog - Misleading Experience

Motorflog do not allow customers to properly view or inspect vehicles before buying, meaning you're expected to purchase based solely on the advert.

I paid for the car online and it was handed over to me with multiple faults already present, including a major engine misfire that made the car sound like a tractor. None of these issues were mentioned in the advert.

I later found evidence suggesting attempts had been made to mask the underlying problem rather than properly repair it. Even after an independent inspection confirmed the faults, Motorflog refused to accept any responsibility.

I feel the vehicle was not accurately described, the sales process lacks transparency, and I would strongly advise others to be very cautious before purchasing from this company.

26 June 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Muhammad,

We’re sorry that you’re unhappy with your purchase, however it’s important to clarify the nature of the auction through which this vehicle was purchased.

IAA is a trade auction specialising in repairable, salvage and other vehicles that may require significant rectification. Vehicles are sold on an “as is, where is” basis and, as is standard with this type of auction, buyers are purchasing with an element of risk. The inability to physically inspect vehicles prior to bidding is also known before a purchase is made.

We sell thousands of vehicles and make every effort to provide traders with accurate descriptions, photographs and all information available to us at the time of sale. However, these are not retail vehicles and an auction listing cannot provide the same assurances as purchasing a fully inspected vehicle from a retail dealership. The condition and pricing of the vehicles reflect this.

We also completely reject the suggestion that Motorflog attempts to conceal or mask mechanical faults. This is not something we do.

We understand that discovering additional faults after purchase is frustrating, but this is precisely why buyers must understand the terms and risks associated with purchasing repairable and trade vehicles at auction before bidding.

Rated 5 out of 5 stars

Great work good people

Great work good people

10 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi,

Great to hear from you again! Thanks for the continued support and another fantastic review.

We really appreciate the kind words about our team.

Rated 5 out of 5 stars

Liam was very friendly and got the job…

Liam was very friendly and got the job done quickly and straight forward. Very much Appreciated.

3 September 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Chelsi,

Thanks for the lovely feedback. We’re glad Liam made everything quick, straightforward and easy for you.

We really appreciate you choosing Motorflog!

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